Allowing REC accredited MEMs to de-energise and re-energise supply points independent of the Supplier
Date of latest update
Type
Change
ID
R0021
Change Category
Other Industry Codes impacted
Priority
Urgent
No
Latest Update
30/06/2023 - This change was implemented on 30 June 2023 as part of the June 2023 REC Release
Summary
Currently only the Registered Supplier can instruct a Metering Equipment Manager (MEM) to work on their metering asset. There is no ability to request that a single MEM completes work on multiple properties that may have different Electricity Suppliers. This creates barriers to developing solutions for local authorities, private and social housing landlords who are refurbishing premises or to help any premise owner (whether domestic or non-domestic) install new equipment to facilitate Low & Zero Carbon Technology (LZCT) installation such as the retro-fit of Electric Vehicle Charging (EVC) Points to homes and business premises. This Change Proposal will introduce a new role for existing accredited MEMs that will enable them to accept instructions to undertake a limited set of activities at the request of the premise owners without the need to use the Registered Suppliers’ MEMs.
Change Plan
Solution Development
Completed
Start:
09 Dec 2021Due:
03 Feb 2022Completion:
19 Apr 2022Party Impact Assessment Issued
Completed
Start:
03 Feb 2022Due:
22 Apr 2022Completion:
22 Apr 2022Deadline for Alternative Change Proposal Submission
Completed
Start:
22 Apr 2022Due:
27 May 2022Completion:
27 May 2022Preliminary Change Report Issued Interim
Completed
Start:
27 May 2022Due:
27 May 2022Completion:
27 May 2022Consultation Issued
Completed
Start:
27 May 2022Due:
12 Jul 2022Completion:
12 Jul 2022Final Change Report Issued
Completed
Start:
16 Aug 2022Due:
26 Aug 2022Completion:
26 Aug 2022Responsible Committee Decision
Completed
Start:
26 Aug 2022Due:
14 Sep 2022Completion:
14 Sep 2022Preliminary Change Report (Updated) Issued
Completed
Start:
12 Jul 2022Due:
12 Jul 2022Completion:
12 Jul 2022Consultation closure (extended deadline)
Completed
Start:
12 Jul 2022Due:
16 Aug 2022Completion:
16 Aug 2022Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Implementation Date
30 June 2023
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a property owner or occupier I want to be to arrange for the installation of equipment for the use of the occupier, such as fitting an isolator, installing on-site generation equipment or electric vehicle charging points. I want the installer to use a Safe Isolator Provider (SIP) who is authorised to undertake the work at my instruction rather than arrange for this work to be completed through the premises’ Registered Suppliers.
- As a REC Accredited Metering Equipment Manager, I want to be able to work as a SIP and de-energise and re-energise a site on the instruction of the homeowner/landlord, so that equipment – such as an isolator, on-site generation or electric vehicle charging points can be fitted without the need to co-ordinate the work with the Registered Suppliers’ MEMs. As a Distribution Network Operator, I want to be assured that the work is only completed by a SIP that has the necessary skills and REC accreditation and has the appropriate permissions to de-energise and re-energise the supply and doesn’t introduce any additional risk to the Distribution Network.
- As the Registered Supplier, I want to know what steps the SIP who attends the site and finds the site in an unsafe situation to re-energise, will take so that my customer is not left off-supply unnecessarily. As the Registered Supplier, I want to be alerted if the SIP finds any evidence of meter tampering at the premises.
Proposed Solution Document
Document title
R0021 - Final Approved legal text
Archive
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Document title
R0021 - Proposed new Market Message v1.0
Archive
Off
Document title
R0021 - Draft Legal Text
Archive
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Document title
R0021 - Webinar 2 March 2023 - Draft Q & A Responses v0.3
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Problem Statement
It is difficult for landlords of local authority, social housing developments or private landlords of homes and businesses to co-ordinate the refurbishment of properties where they need the electricity supply to be de-energised to allow work being completed and the supply re-energised. Currently the landlord needs to liaise with the Electricity Supplier of each premise independently to arrange for the appointed MEM to attend and de-energise each supply point and then re-energise the site when the work is completed, as currently only the Registered Supplier’s appointed MEM or the DNO is permitted to undertake the work.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
beth.brown@capgemini.com
R0021 - Change Proposal Plan v2.0 (Approved)
R0021 - Party IA Consolidated Responses
R0021 - Initial Assessment Report v1.0 (Approved)
R0021 - FAQs following Impact Assessment
R0021 - Preliminary Change Report v2.0 (Approved)
NAPIT Survey Results
R0021 - Consultation Non-confidential Consolidated Responses
R0021 - Final Change Report (Post-Vote)
R0021 Authority Decision
Company Name
-
Review status
Review required
ETTOS Report Dissemination
Date of latest update
Type
Change
ID
R0020
Change Category
Change Path
Priority
Urgent
Yes
Latest Update
_
Summary
_
Change Plan
Initial Assessment Report published
Completed
Start:
29 Nov 2021Due:
03 Dec 2021Completion:
03 Dec 2021Change Panel review
Completed
Start:
03 Dec 2021Due:
07 Dec 2021Completion:
07 Dec 2021Preliminary Change Report issued
Completed
Start:
07 Dec 2021Due:
13 Dec 2021Completion:
13 Dec 2021Change Panel review
Completed
Start:
13 Dec 2021Due:
21 Dec 2021Completion:
21 Dec 2021Consultation starts
Completed
Start:
21 Dec 2021Due:
22 Dec 2021Completion:
21 Dec 2021Consultation ends
Completed
Start:
22 Dec 2021Due:
12 Jan 2022Completion:
12 Jan 2022Final Change Report issued
Completed
Start:
12 Jan 2022Due:
14 Jan 2022Completion:
14 Jan 2022Change Panel decision
Completed
Start:
14 Jan 2022Due:
18 Jan 2022Completion:
18 Jan 2022Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Date
31 January 2022
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, I want my Energy Supplier to receive and act upon energy theft tip-offs, to ensure the safety and security of my energy supply.
- As an ETTOS Recipient, I need to be aware of changes to the way I will receive and send tip-off information, so I can engage in the process and plan any required changes to my processes.
- As an ETTOS Recipient, I need to receive my ETTOS Service Data in a timely manner, so that I am able to act on tip-offs, to reduce risks for consumers and my business.
Proposed Solution Document
Document title
R0020 legal text (tracked changes)
Archive
Off
Document title
Link to EMAR Change Set
Archive
Off
Problem Statement
The ETTOS Service Provider, will be decommissioning their onsite servers on 31 January 2022. Consequently, the ETTOS web portal will no longer be used to provide the ETTOS Service Data (tip-off reports) to ETTOS Recipients. Instead, reports will be sent directly to ETTOS Recipients via encrypted emails. Updates are required to the REC to reflect the changes to the ETTOS report dissemination process.
Stages Selection
R0020 - Change Proposal Plan v1.0 (Approved)
R0020 - Initial Assessment Report v1.0 (Approved)
R0020 - Preliminary Change Report v1.0 (Approved)
R0020 - Final Change Report v1.0 (Pre-Vote)
R0020 - Final Change Report v2.0 (Post-Vote)
Company Name
RECCo
Review status
Review required
Invalid Requests for Site Technical Details
Date of latest update
Type
Change
ID
R0017
Change Category
Other Industry Codes impacted
Change Path
Priority
Urgent
No
Latest Update
03/11/23 - This change was implemented on 03 November 2023 as part of the November 2023 REC Release
Summary
This Change Proposal seeks to provide clarity to Distribution Network Operators (DNOs) and Metering Equipment Managers (MEMs) on the process for requesting and sending Site Technical Details as part of Meter Asset Installation, Switch or Change of Agent processes.
Impacted Consumers
Impacted REC Parties and Market Participants
Status
Implementation Date
03 November 2023
| Included changes | Affected REC Items | |
|---|---|---|
| R0104 | Clarifying requirement for continuous billing following an Erroneous Switch |
Documents
| Name | Version | Last updated | Actions |
|---|---|---|---|
| 1.0 | 08 Jun 2026 |
|
|
| 1.0 | 08 Jun 2026 |
|
Download
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Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer I want my existing or new meter to be read regularly to ensure I receive accurate bills.
- As a Distribution Network Operator I want to receive appropriate Requests for Site Technical Details. As a Distribution Network Operator I want the difference between my obligations and best practice to be clear in relation to provision of Site Technical Details for sites with and without Measurement Transformers.
- As a Metering Equipment Manager I want to be provided with Site Technical Details for all relevant sites so I can correctly install, commission and maintain the Metering Equipment.
Proposed Solution Document
Document title
R0017 - Schedule 14 - Metering Operations (Final Approved) v1.0 08.06.2023
Archive
Off
Document title
R0017 - Schedule 14 - Metering Operations (For FCR) v1.0 26.05.2023
Archive
Off
Document title
R0017 - Schedule 14 - Metering Operations (For PCR) - 31.03.2023
Archive
Off
Document title
R0017 Draft Legal Text (for Party IA) 13.01.23
Archive
Off
Document title
Link to EMAR Change Set
Archive
Off
Problem Statement
Distribution Network Operators (DNOs) have reported that they are receiving a high volume of requests for Site Technical Details for Domestic and Microbusiness sites following a Switch or Change of Agent, resulting in increased workload for DNOs to validate and process these requests. It is not clear if these requests are all necessary or required by the MEMs and justify the effort required by the DNO to process these requests.
Stages Selection
SME
SME Role
Lead Technical Analyst
R0017 - Initial Assessment Report v1.0 (Approved)
R0017 - Change Proposal Plan v7.0 (Approved) 09.03.2023
R0017 - Consolidated Impact Assessment Responses v1.0 - 23.02.2023
R0017 - Preliminary Change Report v2.0 (Approved) 14.04.2023
R0017 - NON-CONFIDENTIAL Consolidated consultation responses v1.0 26.05.2023
R0017 - Final Change Report v2.0 (Post-Vote) 08.06.2023
Company Name
SPEN
Review status
Review required
Resolution of Bilateral Erroneous Transfers
Date of latest update
Type
Change
ID
R0016
Change Category
Change Path
Priority
Urgent
No
Latest Update
16/05/2023 - At the Change Panel meeting on 02 May 2023, the recommendations set out in the SDEP Review Report were approved. This included the initiation of 6 Change Proposal groups, including a group that captures Multilateral Erroneous Switches and the functionality changes required within R0016. As a consequence Change Proposal R0016 - Resolution of Bilateral Erroneous Transfers has been withdrawn. The requirements identified under R0016 will be taken forward under a new SDEP review related Change Proposal.
Summary
This Change Proposal is to introduce a more consistent and efficient mechanism for Suppliers to use when investigating and resolving Bilateral Erroneous Transfers.
Change Plan
Solution Analysis
In Progress
Start:
18 Nov 2021Due:
21 Mar 2023Completion:
Proposed Approach Presented To Change Panel
Not Started
Start:
21 Mar 2023Due:
18 Apr 2023Completion:
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, I want issues affecting me or my energy account to be resolved at the earliest opportunity, to minimise impacts to my energy switch or accurate and timely billing.
- As a Consumer, I want industry parties to share my personal data securely so that my data is protected.
- As an Energy Supplier, I want to be able to resolve Bilateral Erroneous Transfers effectively and efficiently, so that I can bill my Consumers accurately and timely.
- As an Energy Supplier, I want to be able to resolve Bilateral Erroneous Transfers effectively and efficiently, so that I supply Consumers with whom I have a valid contract.
Problem Statement
The SDEP currently only supports direct messaging between two SDEP Users and doesn’t allow for communications to be shared with multiple users (three or more). In circumstances where agreement is required between multiple parties, this needs to be managed outside of the SDEP by telephone and email. This has reportedly resulted in inconsistencies between parties and delays in the resolution process.
Stages Selection
R0016 Initial Assessment Report v1.0 (Approved)
R0016 Change Proposal Plan v6.0 (Approved)
Company Name
-
Review status
Review required
Remote communication obligations for electricity Advanced Meters
Date of latest update
Type
Change
ID
R0015
Change Category
Priority
Urgent
No
Latest Update
30/06/2023 - This change was implemented on 30 June 2023 as part of the June 2023 REC Release
Summary
This Proposal seeks to introduce an explicit obligation under the REC regarding the provision of active remote communications for electricity Advanced Meters. This supports an effective transition for the Advanced Meter segment, ahead of the Market-wide Half Hourly Settlement (MHHS) Programme migration deadlines.
Change Plan
Initial Assessment Report published
Completed
Start:
17 Nov 2021Due:
21 Dec 2021Completion:
21 Dec 2021Analysis and Solution development activity
Completed
Start:
21 Dec 2021Due:
27 Feb 2022Completion:
25 Feb 2022Party Impact Assessment completion
Completed
Start:
27 Feb 2022Due:
21 Mar 2022Completion:
21 Mar 2022Preliminary Change Report issued
Completed
Start:
07 Apr 2022Due:
27 May 2022Completion:
27 May 2022Consultation starts
Completed
Start:
27 May 2022Due:
10 Jun 2022Completion:
10 Jun 2022Consultation ends
Completed
Start:
10 Jun 2022Due:
01 Jul 2022Completion:
01 Jul 2022Final Change Report issued
Completed
Start:
01 Jul 2022Due:
29 Jul 2022Completion:
28 Jul 2022Metering Expert Panel decision
Completed
Start:
29 Jul 2022Due:
10 Aug 2022Completion:
10 Aug 2022Service Provider Impact Assessment issued
Completed
Start:
21 Mar 2022Due:
07 Apr 2022Completion:
07 Apr 2022Send back solution refinement completed
Completed
Start:
10 Aug 2022Due:
13 Jan 2023Completion:
13 Jan 2023Consultation issued
Completed
Start:
13 Jan 2023Due:
20 Jan 2023Completion:
20 Jan 2023Update provided to Change Panel
Completed
Start:
20 Jan 2023Due:
07 Feb 2023Completion:
07 Feb 2023Final Change Report issued
Completed
Start:
07 Feb 2023Due:
14 Feb 2023Completion:
14 Feb 2023Responsible Committee decision
Completed
Start:
14 Feb 2023Due:
21 Feb 2023Completion:
21 Feb 2023Authority Determination requested
Completed
Start:
21 Feb 2023Due:
28 Feb 2023Completion:
24 Mar 2023Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Implementation Date
30 June 2023
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As an electricity consumer with an Advanced Meter, I want my usage data to be accessed remotely from my meter, to reduce the need for on-site visits and ensure that I receive timely and accurate bills.
- As the Market-wide Half Hourly Settlement (MHHS) Programme I want to see an effective, early migration of NHH settled Advanced Meters to HH settled, to reduce the risk of missed migration deadlines and ensuring sufficient time to resolve ‘problem’ sites ahead of the MHHS migration deadline.
- As an Energy Supplier I want to obtain usage remotely, reducing the need for on-site metering reading activity, enabling me to settle and bill accurately. As a Metering Equipment Manager (MEM), I need to understand any changes to obligations that may impact my business, so I can engage in the change process and plan any required changes to my systems, processes and organisation.
Proposed Solution Document
Document title
R0015 - Draft Legal Text FCR
Archive
Off
Document title
R0015 Send Back - Draft Legal Text
Archive
Off
Document title
R0015 Send Back - Final Legal Text
Archive
Off
Document title
Link to EMAR Change Set
Archive
Off
Problem Statement
The Balancing and Settlement Code (BSC) is seeking to mandate the Half-Hourly Settlement of Advanced Meters ahead of the transition to Market-wide Half Hourly Settlement. In order to support this transition, these meters will need to support remote communications to allow half hourly consumption data to be collected. There is currently no explicit requirement for Energy Suppliers and/or Metering Equipment Managers to ensure these meters have working remote communications, which could impact the successful migration of these meters to the new arrangements.
Stages Selection
SME
SME Role
Lead Technical Analyst
R0015 - Change Proposal Plan v4.0 (Approved)
R0015 - Initial Assessment Report v2.0 (Approved)
R0015 - Consolidated IA Responses
R0015 - Preliminary Change Report v2.0 (Approved)
R0015 - Consolidated Consultation Responses
R0015 - Ofgem Send Back Final
R0015 - Send Back Preliminary Change Report v3.0
R0015 Send Back Consolidated Responses PUBLIC v1.0
R0015 - Send Back Final Change Report v3.0 (Post-Vote) 21.02.2023
R0015 - Authority Decision 24.03.2023
Company Name
Association of Meter Operators
Review status
Review required
Housekeeping amendments to REC V2
Date of latest update
Type
Change
ID
R0012
Change Category
Other Industry Codes impacted
Change Path
Priority
Urgent
No
Latest Update
_
Summary
_
Change Plan
Initial Assessment Report published
Completed
Start:
04 Oct 2021Due:
12 Oct 2021Completion:
12 Oct 2021Change Panel review
Completed
Start:
12 Oct 2021Due:
19 Oct 2021Completion:
19 Oct 2021Preliminary Change Report issued
Completed
Start:
19 Oct 2021Due:
22 Oct 2021Completion:
22 Oct 2021Change Panel review
Completed
Start:
22 Oct 2021Due:
16 Nov 2021Completion:
16 Nov 2021Consultation starts
Completed
Start:
16 Nov 2021Due:
17 Nov 2021Completion:
17 Nov 2021Consultation ends
Completed
Start:
17 Nov 2021Due:
08 Dec 2021Completion:
08 Dec 2021Final Change Report issued
Completed
Start:
08 Dec 2021Due:
10 Dec 2021Completion:
10 Dec 2021Change Panel decision
Completed
Start:
10 Dec 2021Due:
21 Dec 2021Completion:
21 Dec 2021Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Date
31 January 2022
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As an Energy Consumer, I need Energy Companies to operate consistent processes, to ensure my energy supply is managed efficiently and to retain my trust in the functioning of the energy market.
- As a REC Party, I need the REC to provide a consistent baseline, so I can operate in an interoperable way with other Market Participants.
Proposed Solution Document
Document title
Legal Text (Tracked Changes)
Archive
Off
Document title
Link to Change Set (Clean)
Archive
Off
Problem Statement
The implementation of REC V2, as part of the Retail Code Consolidation SCR, was due to consolidate the existing provisions in other codes into the REC on a like-for-like basis. The Code Manager has identified that there were changes made to previous codes that weren’t reflected in the REC V2 drafting that was implemented. This means that the current processes being operated by industry parties are not reflected in the REC. REC Party's and Service Providers rely on the REC to provide a consistent baseline to ensure the industry operate in an effective and interoperable way. There are currently inconsistencies between the drafting of the REC, and the processes operated by REC Party's and Service Providers, which could cause issues in the effective operation and assurance of the retail energy market.
Stages Selection
R0012 - Change Proposal Plan v1.0 (Approved)
R0012 - Initial Assessment Report v1.0 (Approved)
R0012 - Preliminary Change Report v1.0
R0012 - Preliminary Change Report v2.0 (Approved)
R0012 - Final Change Report v1.0 (Pre-Vote)
R0012 - Final Change Report v2.0 (Post-Vote)
Company Name
REC Code Manager
Review status
Review required
Reporting of Additional EMR Backing Data to Suppliers
Date of latest update
Type
Change
ID
R0011
Change Category
Other Industry Codes impacted
Change Path
Priority
Urgent
No
Latest Update
30/06/2023 - This change was implemented on 30 June 2023 as part of the June 2023 REC Release
Summary
The aim of this proposal is to reduce the extra assistance required by Electricity Market Reform (EMR) parties in the invoice validation by updating the backing data within the Market Messages to align to what is being invoiced. The associated Market Messages should be structured and named in line with the actual output of Settlement systems to facilitate validation of Capacity Market (CM) Scheme and the Contracts for Difference (CfD) financial settlement.
Change Plan
Initial Assessment Report published
Completed
Start:
08 Sep 2021Due:
12 Oct 2021Completion:
12 Oct 2021Change Panel review
Completed
Start:
12 Oct 2021Due:
19 Oct 2021Completion:
19 Oct 2021Preliminary Change Report issued
Completed
Start:
19 Oct 2021Due:
12 Nov 2021Completion:
12 Nov 2021Technical Expert Panel review
Completed
Start:
12 Nov 2021Due:
24 Nov 2021Completion:
24 Nov 2021Consultation starts
Completed
Start:
24 Nov 2021Due:
30 Nov 2021Completion:
29 Nov 2021Consultation ends
Completed
Start:
30 Nov 2021Due:
21 Dec 2021Completion:
21 Jan 2022Final Change Report issued
Completed
Start:
21 Dec 2021Due:
14 Jan 2022Completion:
14 Jan 2022Technical Expert Panel decision
Completed
Start:
14 Jan 2022Due:
26 Jan 2022Completion:
26 Jan 2022Impacted Consumers
Impacted REC Parties and Market Participants
Status
Implementation Date
30 June 2023
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Market Participant, I need to be able to validate EMRS invoices and credits without having to request additional supporting data.
- As EMR Settlement Ltd, I need to have an efficient mechanism in place that enables me to provide Market Participants with all the relevant data that they need to validate their invoices and credit notes, to reduce/remove the need for Market Participants to contact the service desk for additional information.
Proposed Solution Document
Document title
R0011 Tracked Changes 08.03.2023
Archive
Off
Document title
Link to EMAR Change Set
Archive
Off
Problem Statement
There is no method for Suppliers and Generators to validate their invoices based on the data currently provided within the relevant Market Messages. Parties are able to request all relevant data from EMRS; however, this is time consuming for Parties, EMRS and LCCC/ESC
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
rosalind.timperley
R0011 - Change Proposal Plan v1.0 (Approved)
R0011 – Initial Assessment Report v1.0 (Approved)
MRA SPF 107 - IA Response Summary
R0011 - Preliminary Change Report v2.0 (Approved)
R0011 - Final Change Report v2.0
Company Name
-
Review status
Review required
Introduction of SDEP and EES User Maintenance API
Date of latest update
Type
Change
ID
R0009
Change Category
Change Path
Priority
Urgent
No
Latest Update
On the 24 August 2023, the Authority issued its decision to the REC Code Manager to reject an appeal raised
Summary
This Change Proposal is to introduce an Application Programming Interface (API) interface to allow: • SDEP Users to send/receive/respond automatically to messages through the Secure Data Exchange Portal (SDEP) • EES and Secure Data Exchange Service (SDES) Users to carry out automated Electricity Enquiry Service (EES) Authorised Person Maintenance
Change Plan
Initial Assessment Report published
Completed
Start:
08 Sep 2021Due:
25 Oct 2021Completion:
25 Oct 2021Analysis and Solution Development activity
Completed
Start:
25 Oct 2021Due:
15 Feb 2022Completion:
15 Feb 2022Service Provider Impact Assessment completion
Completed
Start:
15 Feb 2022Due:
04 Apr 2022Completion:
04 Apr 2022Preliminary Change Report issued
Completed
Start:
13 May 2022Due:
16 Dec 2022Completion:
16 Dec 2022Technical Expert Panel review
Completed
Start:
16 Dec 2022Due:
21 Dec 2022Completion:
21 Dec 2022Consultation Starts
Completed
Start:
21 Dec 2022Due:
23 Dec 2022Completion:
23 Dec 2022Consultation Ends
Completed
Start:
23 Dec 2022Due:
27 Jan 2023Completion:
27 Jan 2023Final Change Report issued
Completed
Start:
27 Jan 2023Due:
10 Feb 2023Completion:
10 Feb 2023Appeal Window Closure
Completed
Start:
22 Feb 2023Due:
15 Mar 2023Completion:
15 Mar 2023Party Impact Assessment Issued
Completed
Start:
04 Apr 2022Due:
13 May 2022Completion:
13 May 2022Technical Expert Panel review
Completed
Start:
10 Feb 2023Due:
22 Feb 2023Completion:
22 Feb 2023Impacted Consumers
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a consumer, I want to ensure the data held by my supplier and other industry parties is correct so that I receive accurate and timely bills so that I understand what I need to pay and by when with no surprises.
- As a consumer, I want to be able to switch my energy supply without experiencing significant delays whilst my new and old supplier resolve any issues. So that I can see the benefits of switching at the earliest opportunity.
- As an SDEP User, I want to be able to automate processes that use the SDEP, so I can meet my obligations as efficiently and effectively as possible. As an EES or SDES User, I want to be able to automate certain user maintenance requests, so I can manage user maintenance activities as efficiently as possible.
Proposed Solution Document
Document title
Draft Legal Text
Archive
Off
Problem Statement
It is not possible to automate the sending and receiving messages through the SDEP. It is also not possible to manage Authorised Person’s permissions in the EES and SDES in bulk where there is a high volume of changes required. This requires processes to be managed manually by an Authorised Person and doesn’t allow EES and SDES Users to identify more efficient ways of working.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
beth.brown@capgemini.com
R0009 - Change Proposal Plan v4.0 (Approved)
R0009 - analysis summary conclusions v1.0
R0009 - Initial Assessment Report v1.0 (Approved)
R0009 - Requirements v1.0 - Used in Party IA
R0009 - Consolidated consultation responses v1.0
R0009 - Consolidated Impact Assessment Responses v1.0 GENERAL
Appendix 2 - R0009 Requirements
R0009 - Preliminary Change Report v1.0 (Decision deferred until 30/11/2022)
R0009 - Preliminary Change Report v3.0 (Approved)
R0009 - Final Change Report v2.0 (POST-VOTE) 01.03.2023
Authority R0009 appeal decision
Company Name
-
Review status
Review required
Changes to message ownership in SDEP
Date of latest update
Type
Change
ID
R0007
Change Category
Change Path
Priority
Urgent
No
Latest Update
_
Summary
_
Change Plan
Initial Assessment Report published
Completed
Start:
08 Sep 2021Due:
25 Oct 2021Completion:
25 Oct 2021Change Panel review
Completed
Start:
25 Oct 2021Due:
02 Nov 2021Completion:
02 Nov 2021Analysis and Solution Development activity
In Progress
Start:
02 Nov 2021Due:
21 Dec 2021Completion:
Service Provider Impact Assessment completion
Not Started
Start:
21 Dec 2021Due:
02 Feb 2022Completion:
REC Party Impact Assessment completion
Not Started
Start:
02 Feb 2022Due:
18 Mar 2022Completion:
Preliminary Change Report issued
Not Started
Start:
18 Mar 2022Due:
16 May 2022Completion:
Technical Expert Panel review
Not Started
Start:
15 Jul 2022Due:
27 Jul 2022Completion:
Consultation Starts
Not Started
Start:
16 May 2022Due:
26 May 2022Completion:
Consultation ends
Not Started
Start:
26 May 2022Due:
20 Jun 2022Completion:
Final Change Report issued
Not Started
Start:
20 Jun 2022Due:
15 Jul 2022Completion:
Technical Expert Panel decision
Not Started
Start:
27 Jul 2022Due:
27 Jul 2022Completion:
Appeal Window Closure
Not Started
Start:
27 Jul 2022Due:
17 Aug 2022Completion:
Impacted Consumers
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a consumer, I want issues affecting me or my energy account to be resolved at the earliest opportunity, to minimise impacts to my energy switch or accurate and timely billing.
- As a SDEP Authorised Person with the responsibility for message allocation, I want to efficiently assign multiple messages in one transaction to an Authorised Person, to remove the need to manual assign them one by one.
- As a SDEP Authorised Person with the responsibility for message allocation, I want to be able to filter messages to identify messages requiring action. This will ensure messages are picked up promptly and resolved within the agreed Service Level Agreement (SLA).
Problem Statement
Currently in the SDEP there is no way to assign/unassign multiple messages to Authorised Persons in one action, this makes the allocation of messages inefficient. Each message must be individually opened before it can be assigned/unassigned. Not having clarity on the status of messages, or the ability to assign multiple messages to an Authorised Person as one action, may result in the allocation of queries being delayed, potentially impacting response times for queries and escalations. Any delays in resolving those queries could have a detrimental impact on the customer’s experience. There is also limited methods of effectively identifying and being able to filter messages requiring action on the home screen. This effects the Authorised Person’s ability to promptly allocate and resolve messages within the agreed Service Level Agreement (SLA).
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
beth.brown@capgemini.com
R0007 - Initial Assessment Report v1.0 (Approved)
R0007 - Change Proposal Plan v1.0 (Approved)
Company Name
-
Review status
Review required
Missing Meter Technical Details
Date of latest update
Type
Change
ID
R0006
Change Category
Change Path
Priority
Urgent
No
Latest Update
08/07/2024 - R0006 has been withdrawn as the issue has been addressed under R0121 - SDEP Review Improvements - Process Types.
Summary
When a Switch occurs, with a concurrent change of Metering Equipment Manager (MEM), and the Meter Technical Details (MTD) are not received by the Gaining Supplier’s MEM, they are unable to provide them to the Gaining Supplier. Lack of MTDS can impact Consumers, Suppliers, and other industry Parties. The Change Proposer has highlighted that there is currently no defined escalation process available to Suppliers, enabling them to chase for missing MTDs following a Switch.
Change Plan
Initial Assessment Report published
Completed
Start:
08 Sep 2021Due:
12 Oct 2021Completion:
12 Oct 2021Change Panel review
Completed
Start:
12 Oct 2021Due:
19 Oct 2021Completion:
19 Oct 2021Updated Change Proposal Plan presented to Change Panel
Completed
Start:
19 Oct 2021Due:
04 Oct 2022Completion:
04 Oct 2022Solution Development
Completed
Start:
04 Oct 2022Due:
05 Oct 2022Completion:
08 Jan 2023Updated plan Presented to Change Panel
Completed
Start:
05 Oct 2022Due:
06 Dec 2022Completion:
06 Dec 2022Service Provider Impact Assessment
Missing Meter Technical Details > Change Plan
Start:
06 Dec 2022Due:
09 Jan 2023Completion:
Party Impact Assessment
Completed
Start:
09 Jan 2023Due:
03 Feb 2023Completion:
24 Feb 2023Preliminary Change Report Issued
Missing Meter Technical Details > Change Plan
Start:
03 Feb 2023Due:
28 Apr 2023Completion:
Responsible Committee Review
Missing Meter Technical Details > Change Plan
Start:
28 Apr 2023Due:
10 May 2023Completion:
Consultation Issued
Missing Meter Technical Details > Change Plan
Start:
10 May 2023Due:
12 May 2023Completion:
Final Change Report Issued
Missing Meter Technical Details > Change Plan
Start:
12 May 2023Due:
30 Jun 2023Completion:
Responsible Committee Decision
Missing Meter Technical Details > Change Plan
Start:
30 Jun 2023Due:
12 Jul 2023Completion:
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer: I want my new Supplier to set up my account in a timely manner, ensuring that I receive timely and accurate bills. I want to my meter to be read regularly to ensure I receive accurate bills I want to receive my final invoice from my old Supplier in a timely manner
- As a Losing Supplier I want to agree a closing meter reading to allow me to produce a final invoice and collect any outstanding payments
- As a Gaining Supplier I want to set up the energy account correctly for the consumer, receive an opening reading and produce a timely first invoice As a Gaining Supplier’s MEM I want to receive the MTD to enable me to update my data and trigger the necessary Market Messages to the new Supplier, new DC and DNO As a new Data Collector I want to receive the MTD to enable me to set up the correct meter reading schedule and collect meter readings.
Proposed Solution Document
Document title
R0006 - Solution Document v1.0
Archive
Off
Problem Statement
On a CoS the new MEM and Supplier need to receive the MTDs from the previous MEM to complete the setup of the customer’s account and billing records. Where MTD are not sent there is no dispute or escalation process to resolve this. This prevents the new Supplier from setting up the customer’s account and issuing a timely and accurate bill.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
beth.brown@capgemini.com
R0006 - Change Proposal Plan v4.0 (Approved)
R0006 - Initial Assessment Report v1.0 (Approved)
Company Name
ScottishPower
Review status
Review required