24/7 Emergency Metering Service
Date of latest update
Type
Change
ID
R0053
Change Category
Other Industry Codes impacted
Priority
Urgent
No
Latest Update
01/05/25 - Proposal withdrawn at proposers request.
Summary
This change has been raised to address the issue that Suppliers currently are not required to provide a 24/7 emergency metering service that enables a Consumer to speak to an agent and/or receive a visit from a field operative outside normal business hours when faced with power loss situation relating to a metering issue. This Change Proposal has been raised to assess and consider the options to address this issue.
Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As an Energy Consumer, I want my metering fault to be identified and fixed as soon as possible, so that I am not left in a situation where I have no electricity for an extended period. I want to be able to contact the correct Party to fix my metering fault. I want my personal circumstances to be taken in to account when arranging for a fault to be fixed out of standard working hours.
- As a DNO, where there is a meter fault identified I want to be able to contact the Energy Supplier to rectify this, no matter what day or time this is identified, so that Consumers are not left without power for extended periods, during which time they may require ongoing help, support and communication. As an Energy Supplier, I want to provide my Customers with accurate and relevant Emergency contact information. As an Energy Supplier, I want to be able to respond to meter faults in a timely manner and not leave Consumers without power for an extended period.
- As a MEM, I want to be notified, in a timely manner, of faults that occur on Metering assets I am responsible for, so that I am able to rectify these without undue detriment being experienced by Consumers
Problem Statement
In situations where an Electricity Consumer experiences a loss of power, the DNOs who attend site to investigate and resolve the issues, are unable to do so when there is a meter issue, which is the responsibility of the Energy Supplier and it’s Appointed agents. When an issue occurs out of hours, or when an Energy Supplier does not have an out of hours metering service in operation, Consumers can be left without power for an extended period, this can create a safety or health concern, particularly for vulnerable Consumers or vulnerable members of their household.
Stages Selection
R0053 - Downloadable Change Proposal Form
R0053 - Change Proposal Plan v1.0 (pre-approval) 27/02/2023
R0053 - Initial Assessment Report v1.1 (Pre-Approval) 06.03.23
R0053 - Initial Assessment Report v2.0 (Approved) 07.03.2023
R0053 - Change Proposal Plan v2.0 (Approved) 07.03.2023
Company Name
Electricity North West Limited
Review status
Review required
Switch Request Objections (Change of Occupier)
Date of latest update
Type
Change
ID
R0051
Change Category
Change Path
Priority
Urgent
No
Latest Update
26/01/2024 - Withdrawn following adoption window closure.
Summary
This Change Proposal looks to clarity obligations regarding the losing suppliers' rights to object and the circumstances surrounding registrations by gaining suppliers, following the migration from the MRA to the REC.
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Stages Selection
R0051 - Downloadable CP form
Company Name
Business Energy Direct
Review status
Review required
Clarification of REC Maintenance of Qualification Schedule
Date of latest update
Type
Change
ID
R0050
Urgent
No
Latest Update
Change withdrawn following agreement to combine with R0059
Summary
_
Impacted Consumers
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Date of Update to Priority
Solution Development
Stages Selection
R0050 - Downloadable Change Proposal form
Company Name
-
Review status
Review required
REC V3.0
Date of latest update
Type
Change
ID
R0041
Change Category
Urgent
Yes
Latest Update
_
Summary
_
Change Plan
Legal text baselined
Completed
Start:
10 Apr 2022Due:
13 May 2022Completion:
13 May 2022Final Change Report Issued
Completed
Start:
13 May 2022Due:
20 May 2022Completion:
20 May 2022Responsible Committee Decision
Completed
Start:
20 May 2022Due:
07 Jun 2022Completion:
07 Jun 2022Authority Determination (Original)
Completed
Start:
07 Jun 2022Due:
20 Jun 2022Completion:
17 Jun 2022Authority Determination (revoked and re-issued)
Completed
Start:
20 Jun 2022Due:
29 Jun 2022Completion:
29 Jun 2022Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Date
18 July 2022
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, I want to be able to successfully switch my Energy Supplier with minimal delay or hassle, so that I can start to receive the service and tariff from my chosen Energy Supplier at the earliest opportunity.
- As the Authority, I want the necessary changes made to the Retail Energy Code to introduce the obligations, processes and provisions for the new switching arrangements, to enable the successful transition to enduring governance and operational arrangements.
- As a REC Party, I want to be clear on the obligations I need to meet and the processes I need to follow post CSS go live, to ensure my organisation is ready for the introduction of the new switching arrangements.
- As a REC Service Provider, I want to be clear on the obligations, processes and service standards that I need to meet, to ensure my organisation is ready for the introduction of the new switching arrangements.
Proposed Solution Document
Document title
REC V3.0 Baselined documents
Archive
Off
Document title
REC v3.0 Baselined documents (REC Portal)
Archive
Off
Problem Statement
Changes are required to the REC, to ensure the appropriate obligations, processes and provisions are defined within the REC at CSS go-live, enabling successful transition to enduring governance and operational arrangements developed as part of Ofgem’s Switching Programme.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
beth.brown@capgemini.com
R0041 - Change Proposal Form
Letter from the Authority to the REC Code Manager - REC V3.0 Authority Change Proposal
R0041 - Change Proposal Plan v1.0 (Approved)
R0041 - Initial Assessment Report v2.0 (Approved)
R0041 - Final Change Report v3.0 (Post-Vote)
R0041 Authority Decision
Company Name
Ofgem
Review status
Review required
Revised Implementation Date for R0011
Date of latest update
Type
Change
ID
R0039
Change Category
Other Industry Codes impacted
Change Path
Priority
Urgent
Yes
Latest Update
_
Summary
_
Change Plan
Party Impact Assessment Issued
Completed
Start:
25 Mar 2022Due:
08 Apr 2022Completion:
08 Apr 2022Preliminary Change Report Issued
Completed
Start:
08 Apr 2022Due:
29 Apr 2022Completion:
29 Apr 2022Consultation Issued
Completed
Start:
29 Apr 2022Due:
29 Apr 2022Completion:
29 Apr 2022Final Change Report Issued
Completed
Start:
29 Apr 2022Due:
13 May 2022Completion:
13 May 2022Responsible Committee Decision
Completed
Start:
13 May 2022Due:
17 May 2022Completion:
17 May 2022Impacted Consumers
Impacted REC Parties and Market Participants
Status
Implementation Date
01 June 2022
| Included changes | Affected REC Items | |
|---|---|---|
| R0102 | Revision of the approved solution for R0032 |
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Market Participant, I need the industry Market Message/Data Specification to be implemented by all Parties at the same time so that I am able to validate EMRS invoices and credits without having to request additional supporting data or without my Market Messages failing.
- As LCCC I need to delay the implementation of R0011 so that changes to industry Market Message/Data Specification can be implemented by all Parties at the same time so that industry Market Messages don’t fail validation between Parties.
Problem Statement
Following a review of its delivery pipeline, the LCCC has determined it is unable to deploy the changes required in time for the current approved implementation date of 04 November 2022. In order to communicate a revised date and to limit the impacts to industry parties and delivery partners, this change needs to be assessed as a matter of urgency.
Stages Selection
R0039 Change Proposal Form
R0039 - Change Proposal Plan v1.0 (Approved)
R0039 Initial Assessment Report v1.0
R0039 Preliminary Change Report v1.0
R0039 - Final Change Report v2.0
Company Name
Low Carbon Contracts Company
Review status
Review required
Prepayment Credit Balance Transfer Process
Date of latest update
Type
Change
ID
R0037
Change Category
Other Industry Codes impacted
Priority
Urgent
No
Latest Update
04/08/2026 - On 04 August 2026, the REC Change Panel approved this Proposal Plan.
Summary
This Change Proposal seeks to develop an agile, efficient, Consumer-centric solution for the transfer of credit balance as part of a smart prepayment Switch.
Change Plan
Initial Analysis
Completed
Start:
10 Mar 2022Due:
30 Jun 2022Completion:
Present updated Change Proposal Plan to Change Panel
Completed
Start:
30 Jun 2022Due:
19 Jul 2022Completion:
Solution Development Complete
Completed
Start:
30 Jan 2023Due:
29 Feb 2024Completion:
29 Feb 2024Present Updated Change Proposal Plan to Change Panel
Completed
Start:
19 Jul 2022Due:
08 Nov 2022Completion:
Present Updated Plan to Change Panel
Completed
Start:
08 Nov 2022Due:
17 Jan 2023Completion:
17 Jan 2023Service Provider Impact Assessment
Completed
Start:
17 Jan 2023Due:
30 Jan 2023Completion:
30 Jan 2023Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
R0037 - Draft Legal Text v1.0
Archive
Off
Document title
R0037 - Solution Document v2.0
Archive
Off
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
beth.brown@capgemini.com
SME Role
Lead Assurance Analyst
SME User
vaishnsharma@deloitte.co.uk
R0037 - CP Form (Downloadable version)
R0037 Consolidated Party IA Responses PUBLIC v1.0
R0037 - Change Proposal Plan V6.0 (Approved) 05.03.24
R0037 - Initial Assessment Report v1.0 (Approved) 06.04.22
R0037 Consolidated RFI Responses PUBLIC v1.0
R0037 Change Report (Proposal Plan) Approved
Company Name
Utilita Energy Limited
Review status
Review required
Market Stabilisation Charge – Administration
Date of latest update
Type
Change
ID
R0035
Change Category
Priority
Urgent
Yes
Latest Update
_
Summary
_
Change Plan
Party Impact Assessment initiated
Completed
Start:
22 Feb 2022Due:
08 Apr 2022Completion:
08 Apr 2022Party Impact Assessment completed
Completed
Start:
08 Apr 2022Due:
29 Apr 2022Completion:
29 Apr 2022Preliminary Change Report issued
Completed
Start:
29 Apr 2022Due:
06 May 2022Completion:
06 May 2022Issued to Responsible Committee for review (ex-Committee)
Completed
Start:
06 May 2022Due:
10 May 2022Completion:
10 May 2022Consultation initiated
Completed
Start:
10 May 2022Due:
13 May 2022Completion:
13 May 2022Consultation completed
Completed
Start:
13 May 2022Due:
01 Jun 2022Completion:
01 Jun 2022Final Change Report issued
Completed
Start:
01 Jun 2022Due:
10 Jun 2022Completion:
10 Jun 2022Responsible Committee Decision (ex-Committee)
Completed
Start:
10 Jun 2022Due:
14 Jun 2022Completion:
14 Jun 2022Authority Determination
Completed
Start:
14 Jun 2022Due:
24 Jun 2022Completion:
27 Jun 2022Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Implementation Date
30 June 2022
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Domestic Consumer, I want to be able to choose my Energy Supplier and a tariff from a range of competitive options, so that I can take advantage of cheaper deals as they become available.
- As the Authority, I want the necessary changes made to the Retail Energy Code to introduce the MSC obligations, so that the new MSC licence obligations on Energy Suppliers can be effectively discharged by RECCo.
- As RECCo, I want the Retail Energy Code to specify my obligations, governance and charging mechanisms, so that I can effectively discharge obligations imposed by the Authority through the Licence Condition modification.
- As a Domestic Supplier, I want to understand how RECCo will calculate my credits and liabilities and when they will send my invoices/credit notes, so that I can plan to review my invoices/credit notes prior to the receipt of monies owed or payments I make to RECCo or at an appropriate time for my organisation. As a Domestic Supplier, I want to understand how I could dispute an invoice which I do not believe is accurate, so that I am able to raise a dispute/challenge compliantly
Proposed Solution Document
Document title
Legal Text (tracked changes)
Archive
Off
Document title
EMAR Change Set
Archive
Off
Problem Statement
Following the publication of Ofgem’s decision on potential short-term interventions to address risks to consumers from market volatility, the Market Stabilisation Charge will be introduced via the modified Standard Licence Condition 24A and introduced into the REC by Change Proposal R0034. A change is needed to the REC to set out the charging and payment mechanism, and to introduce the necessary governance arrangements to allow these MSC payments to be administered by RECCo.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
beth.brown@capgemini.com
R0035 - CP Form (Downloadable version)
Ofgem Decision document - Short Term Interventions
MSC calculation guidance
Gas SLC Modified Decision Notice
Elec SLC Modified Decision Notice
R0035 - High level Solution Overview v1.0
R0035 - Change Proposal Plan v2.0 (Approved)
R0035 - Initial Assessment Report v2.0 (Approved)
R0035 - Consolidated IA responses v1.0
R0035 - Proposed Solution v2.0
R0035 - Preliminary Change Report v2.0 (Approved)
R0035 - Consolidated consultation responses v1.0
R0035 - Final Change Report v2.0 (Post-Vote)
Authority Decision for R0035
Company Name
RECCo
Review status
Review required
Market Stabilisation Charge
Date of latest update
Type
Change
ID
R0034
Change Category
Priority
Urgent
Yes
Latest Update
_
Summary
_
Change Plan
Preliminary Change Report issued
Completed
Start:
21 Feb 2022Due:
04 Mar 2022Completion:
04 Mar 2022Consultation issued (5 WD)
Completed
Start:
04 Mar 2022Due:
04 Mar 2022Completion:
04 Mar 2022Final Change Report issued
Completed
Start:
04 Mar 2022Due:
18 Mar 2022Completion:
18 Mar 2022Responsible Committee decision (ex-Committee)
Completed
Start:
18 Mar 2022Due:
23 Mar 2022Completion:
23 Mar 2022Authority determination
Completed
Start:
23 Mar 2022Due:
08 Apr 2022Completion:
08 Apr 2022Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Date
14 April 2022
| Included changes | Affected REC Items | |
|---|---|---|
| R0105 | Review of ONAGE SLAs |
|
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As the Authority, I want the necessary changes made to the Retail Energy Code to introduce the MSC obligations, so that the new MSC licence obligations on Energy Suppliers can be effectively discharged by RECCo.
Proposed Solution Document
Document title
Legal Text
Archive
Off
Document title
EMAR Change Set
Archive
Off
Problem Statement
Following the publication of Ofgem’s decision on potential short-term interventions to address risks to consumers from market volatility, the Market Stabilisation Charge will be introduced via the modified Standard Licence Condition 24A. A change is needed to the REC to give effect to the Market Stabilisation Charge from 14 April 2022.
Stages Selection
Ofgem Decision Document - Short Term Interventions
R0034 - CP Form (Downloadable version)
R0034 - Change Proposal Plan v1.0 (Approved)
R0034 - Initial Assessment Report v1.0 (Approved)
R0034 - Preliminary Change Report v1.0 (Published for Consultation)
R0034 - Consolidated consultation responses v1.0
R0034 - Final Change Report v2.0 (Post-Vote)
Authority Decision for R0034 - Market Stabilisation Charge
Company Name
-
Review status
Review required
Erroneous Transfer Cancellations
Date of latest update
Type
Change
ID
R0030
Change Category
Change Path
Priority
Urgent
No
Latest Update
30/06/2023 - This change was implemented on 30 June 2023 as part of the June 2023 REC Release
Summary
Erroneous Switches (ESs) are currently being cancelled without a defined process or full audit trail. This Change Proposal seeks to introduce a defined process for Energy Suppliers to be able to cancel an ES in specific scenarios.
Change Plan
Solution Development
Completed
Start:
13 Jan 2022Due:
22 Apr 2022Completion:
22 Apr 2022Party Impact Assessment Issued
Completed
Start:
22 Apr 2022Due:
06 May 2022Completion:
06 May 2022Preliminary Change Report Issued
Completed
Start:
06 May 2022Due:
08 Jul 2022Completion:
08 Jul 2022Responsible Committee Review
Completed
Start:
08 Jul 2022Due:
19 Jul 2022Completion:
19 Jul 2022Consultation Issued
Completed
Start:
19 Jul 2022Due:
05 Aug 2022Completion:
05 Aug 2022Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Implementation Date
30 June 2023
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer I want to receive my bills when expected, from the Supplier of my choice without delays caused by being switched incorrectly and not being resolved in a timely manner. As a Consumer, in the event that my Supplier has exited the market and my supply cannot be returned to my original Supplier, I want the Gaining ET Supplier to have the ability to terminate any ET process that has already been initiated so that I am able to choose my preferred Supplier and switch without delay or penalty.
- As a Consumer, if Energy Suppliers need to share my data to resolve a switching issue, I want Suppliers to share my personal data securely so that my data is protected.
- As an Energy Supplier, where appropriate, I need to be able to cancel an ET effectively and efficiently, so that I can bill my Consumers accurately and timely. As an Energy Supplier, where appropriate, I need to be able to cancel an ET so that I supply Consumers with whom I have a valid contract.
- As The Code Manager I need to be able to identify when an ET has been cancelled so that I have a clear audit trail and can monitor performance effectively.
Proposed Solution Document
Document title
R0030 Pre Consultation Solution Documents
Archive
Off
Document title
R0030 - Final Solution Documents
Archive
Off
Document title
R0030 - EMAR Change Set (Final)
Archive
Off
Problem Statement
Erroneous Transfers are being cancelled by Suppliers, which is currently not permitted under the REC. There is no consistent defined process or audit trail. In the event of a Supplier of Last Resort (SoLR) being appointed, or on a Change of Occupier at a premise, the Gaining Supplier currently has no way to formally cancel an ET after it has been initiated. This can cause Switching and/or Billing delays for Consumers whilst Energy Suppliers attempt to resolve an outstanding or open ET. For Energy Suppliers this can mean they are supplying Consumers with whom they have no Valid Contract, resulting in additional Guaranteed Standards of Performance (GSOP) Payments and increased Consumer dissatisfaction. The Performance Assurance Board (PAB) has no way to identify the difference between the process legitimately closing without resolution, and an Energy Supplier not meeting their obligations in the code to properly resolve an ET. As a result, the PAB are unable to differentiate the performance of Energy Suppliers between those that are closed down legitimately or those being closed inappropriately.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
beth.brown@capgemini.com
Erroneous Transfer Cancellations - Change Proposal Form
R0030 - Consolidated Impact Assessment Responses
R0030 Change Proposal Plan v1.0 (Approved)
R0030 - Initial Assessment Report v1.0 (Approved)
R0030 - Preliminary Change Report v2.0 (Approved)
Non Confidential Consultation Responses
R0030 Final Change Report v2.0 (Post-Vote)
Company Name
Scottish Power
Review status
Review required
Prepayment Unallocatable Transactions
Date of latest update
Type
Change
ID
R0023
Change Category
Change Path
Priority
Urgent
No
Latest Update
_
Summary
_
Change Plan
Preliminary Change Report Issued
Completed
Start:
15 Dec 2021Due:
04 Mar 2022Completion:
04 Mar 2022Responsible Committee Decision
Completed
Start:
08 Apr 2022Due:
19 Apr 2022Completion:
19 Apr 2022Consultation Period Start
Completed
Start:
19 Apr 2022Due:
22 Apr 2022Completion:
22 Apr 2022Consultation Period End
Completed
Start:
22 Apr 2022Due:
16 May 2022Completion:
16 May 2022Final Change Report Issued
Completed
Start:
16 May 2022Due:
27 May 2022Completion:
27 May 2022Responsible Committee Decision
Completed
Start:
27 May 2022Due:
07 Jun 2022Completion:
07 Jun 2022Appeal Window Closure
Completed
Start:
07 Jun 2022Due:
22 Jun 2022Completion:
22 Jun 2022Legal Review / Preliminary Change Report Revision
Completed
Start:
04 Mar 2022Due:
15 Mar 2022Completion:
15 Mar 2022Revised Preliminary Change Report Issued
Completed
Start:
15 Mar 2022Due:
08 Apr 2022Completion:
08 Apr 2022Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Implementation Date
30 June 2022
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a PPMIP, I want to receive accurate market share data to allow me to complete the Unallocatable Prepayment Allocation Run in a timely manner.
- As an Energy Supplier, I want the calculation of Unallocatable Transactions to be carried out accurately and efficiently so that I receive payments allocated to my organisation.
Proposed Solution Document
Document title
R0023 Legal Text changes (tracked changes)
Archive
Off
Document title
EMAR Change Set
Archive
Off
Problem Statement
The process for the allocation and payment of Unallocatable Transactions, set out in the Prepayment Arrangements Schedule, does not currently take into account Energy Suppliers that have exited the market or that do not have a contract with the PPMIP. This prevents the PPMIP from being able to release payments to Energy Suppliers, as the process doesn’t allow for all funds to be accounted for in the calculation.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
rosalind.timperley
Change Proposal Plan v1.0 (Approved)
R0023 - Preliminary Change Report v3.0 (Approved)
R0023 - Initial Assessment Report v1.0 (Approved)
R0023 - Final Change Report v1.0
Company Name
-
Review status
Review required