Creation of a Mechanism to Allow Third Parties to Report Objection Activity
Date of latest update
Type
Issue
ID
I0213
Change Category
Change Path
Priority
Urgent
No
Latest Update
15/07/2025 - The Code Manager has rejected Issue I0213. This Issue has been deemed out of scope of the REC and has been rejected following a legal review. This decision was ratified by the REC Change Panel at their meeting on 15 July 2025.
Summary
Presently only industry parties can raise the matter of non-compliant or unwarranted objections activity that a supplier may be participating in. This Issues has been raised to request RECCo to consider accepting notice and evidence (that can be acted upon) from qualifying 'non industry' parties, from third party consultants and brokers.
Change Plan
Proposal Plan Approved at REC Change Panel
Completed
Start:
Due:
Completion:
06 May 2025Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- I0213 has been raised with a suggestion that the Code Manager should consider accepting notice and evidence from qualifying non-industry Parties, including Third Party consultants and brokers (Third Party Intermediaries (TPIs)). A possible solution for this may include a new submission page, or form, on the REC Portal, that would allow Third Parties to submit evidence of non-compliant Objection activity.
Problem Statement
There is currently not a method for Third Parties, who may be involved in the Switching process, to report non-compliant Objection activity. Non-Compliant Objection activity can result in time consuming procedures for Consumers, creating unnecessary engagement with Energy Suppliers, and may result in a financial burden.
Stages Selection
Stages Selection
I0213 - Change Proposal Form
I0213 - Change Report (Proposal Plan) 25.04.2025 (Approved)
I0213 - Solution Development Report (for Party impact assessment) V1.0 (16.05.2025)
I0213 Consolidated Impact Assessment Responses V1.0 (Non-Confidential) 07.07.2025
Company Name
Energy Consultants Association
Review status
Review required
November 2024 House Keeping Change
Date of latest update
Type
Change
ID
R0211
Change Path
Priority
Urgent
No
Latest Update
08/11/2024 - This Change Proposal has been implemented as part of the November 2024 REC Release.
Summary
The Code Manager has identified a number of typographical and formatting errors, as well as opportunities to provide clarity, improve consistency and accuracy across the REC Services and products. These changes have been assessed as meeting the criteria to be progressed via a Housekeeping Change Proposal.
Status
Implementation Date
08 November 2024
| Included changes | Affected REC Items | |
|---|---|---|
| R0105 | Review of ONAGE SLAs |
|
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
R0211 Housekeeping Legal text
Archive
Off
Problem Statement
This is a Housekeeping Change Proposal subject to the Housekeeping Change Proposal process, rather than the standard change process. The nature of the change is that it makes non-material changes to the REC Products to correct typographical and consistency errors. It also provides an opportunity to introduce necessary clarifications.
Stages Selection
Smart Meter Installer - Micro-Business Customer Survey HK Change (3).xlsx
Smart Meter Installer - Domestic Customer Survey HK Change
GES Supply Point Switching API Technical Specification
R0211 - Housekeeping Change Report (Approved) v2.0 (15.10.2024)
Company Name
-
Review status
Review required
Evolution of the CRS Performance Charge
Date of latest update
Type
Change
ID
R0210
Change Path
Priority
Urgent
No
Latest Update
This Change Proposal was implemented on 28 February 2025.
Summary
R0025 established a new performance charge for DCC, which linked its performance against its Service Definition with financial incentives. During the R0025 PAB members noted the need to further develop the methodology, including reviewing it periodically. The RPA has worked with the PAB to develop proposals to enhance the performance charge.
Status
Implementation Date
28 February 2025
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
Proposed Solution - Draft Schedule 6 - Performance Assurance
Archive
Off
Document title
R0210 - Legal text for consultation 17.10.24
Archive
Off
Document title
R0210 - Legal Text - Post-Consultation 18.11.24
Archive
Off
Stages Selection
SME
SME Role
Lead Assurance Analyst
SME User
amoden@deloitte.co.uk
RECPAB_24_0625_05 - Evolution of CRS Performance Charge.docx
CP form
R0210 Change Report V1.0 01.10.24
R0210 Consolidated Consultation Responses
R0210 Change Report (for Consultation)
R0210 Change Report (Pre-Vote) V1.0 18.11.24
R0210 Change Report (Post-Vote) V1.0 26.11.24
Company Name
-
Review status
Review required
Implementation of Market-wide Half Hourly Settlement (MHHS) Arrangements
Date of latest update
Type
Change
ID
R0209
Change Category
Urgent
No
Latest Update
22/09/25 - This Change Proposal has been implemented as part of the MHHS M8 22 September 2025 REC Release.
Summary
This Authority Change Proposal was raised by Ofgem pursuant to the Electricity Settlement Reform SCR. It will ensure that the appropriate obligations, processes and provisions for the new MHHS arrangements, which have been developed and consulted on as part of the MHHS Programme, are introduced into the REC.
Change Plan
Proposal Plan approved
Completed
Start:
05 Sep 2024Due:
17 Sep 2024Completion:
17 Sep 2024Consultation published
Completed
Start:
17 Sep 2024Due:
18 Sep 2024Completion:
18 Sep 2024Consultation closed
In Progress
Start:
18 Sep 2024Due:
09 Oct 2024Completion:
Final Recommendation Vote
Not Started
Start:
09 Oct 2024Due:
05 Nov 2024Completion:
Issued for Authority Determination
Not Started
Start:
05 Nov 2024Due:
07 Nov 2024Completion:
Status
Implementation Date
MHHS Programme Milestone M8 (Code changes delivered)
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
EMDS HTML vMHHS 1.2
Archive
Off
Document title
I0241 MHHS Incremental Changes for go live
Archive
Off
Document title
R0209 - Solution Development Report 24.10.2024
Archive
Off
Document title
R0209 - Legal Text 24.10.2024
Archive
Off
Document title
R0209 - Solution Development Report 10.09.24
Archive
Off
Document title
R0209 - Legal Text 100924
Archive
Off
Document title
Finalisation of code artefacts - MHHS programme
Archive
Off
Problem Statement
Changes are required to the REC, to ensure that the appropriate obligations, processes and provisions are defined within the REC at MHHS go-live, to enable the successful transition to the enduring governance and operational arrangements developed as part of the MHHS Programme.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
beth.brown@capgemini.com
SME Role
Lead Assurance Analyst
SME User
vaishnsharma@deloitte.co.uk
R0209 - Downloadable Submission Form
Authority Led SCR REC Change Proposal on the MHHS arrangements - letter to REC Panel Chair.pdf
R0209 Change Report (Consultation) v2.0 18.09.2024.pdf
R0209 Consolidated Consultation Responses v1.0 24.10.2024
R0209 Change Report (Post-Vote) v2.0 05.11.2024
R0209 Implementation of MHHS Arrangements approval letter 26112024
Company Name
-
Review status
Review required
CSS Retry Strategy
Date of latest update
Type
Change
ID
R0203
Change Category
Change Path
Priority
Urgent
No
Latest Update
08/11/2024 - This Change Proposal has been implemented as part of the November 2024 REC Release.
Summary
There is currently a mismatch within the Central Switching Service (CSS) system functionality and the legal text within the REC Switching Data Management Schedule. Within the schedule the retry strategy is defined as “retry sending the Market Message at intervals of 10 seconds, 20 seconds and 30 seconds from each attempt to send the Market Message. If these retry Market Messages also fail, then the Market Message shall be retried at intervals of one hour up to a maximum of 12 hours; after which delivery of the Market Message shall be abandoned and a Switching Incident raised in accordance with the Switching Service Management Schedule”. However, in response to an incident in 2022, the CSS Provider updated the retry strategy. This change seeks to amend the legal text in Section 2.4 of the Switching Data Management Schedule to reflect the retry strategy which is currently in operation in the CSS system.
Change Plan
Change Proposal Plan
Completed
Start:
15 Aug 2024Due:
17 Sep 2024Completion:
17 Sep 2024Consultation to be issued
Completed
Start:
17 Sep 2024Due:
20 Sep 2024Completion:
20 Sep 2024Consultation to close
Completed
Start:
20 Sep 2024Due:
04 Oct 2024Completion:
04 Oct 2024Final Recommendation Vote
Completed
Start:
04 Oct 2024Due:
15 Oct 2024Completion:
15 Oct 2024Status
Implementation Date
08 November 2024
| Included changes | Affected REC Items | |
|---|---|---|
| R0105 | Review of ONAGE SLAs |
|
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- The Switching Data Management Schedule Section 2.4 should be updated to reflect the current retry strategy: 1. a short interval retry sequence of 3 attempts at 20 second intervals 2. a long interval retry sequence of 12 attempts at 1 hour intervals. The CSS Provider has confirmed that there is now a process in place that would prevent any future updates to the retry strategy without a change request being raised in the first instance.
Proposed Solution Document
Document title
CSS Retry Strategy Redlining
Archive
Off
Problem Statement
The CSS system is currently out of sync with the REC legal drafting for the retry strategy.
Stages Selection
Switching Data Management v1.2 CSS Retry Strategy Redlining.doc
R0203 - Change Proposal Form
R0203 - Change Report (Consultation) 17.09.2024
R0203 - Non-Confidential Consolidated Consultation Responses V1.0 (03.10.2024)
R0203 - Change Report (Final Recommendation - Approved) 15.10.2024
Company Name
-
Review status
Review required
Review of the REC's Address Management Service
Date of latest update
Type
Issue
ID
I0200
Change Category
Change Path
Priority
Urgent
No
Latest Update
13/05/2026 - The REC Code Manager is establishing a new REC working group to support the progression of I0200 – Review of the REC’s Address Management Service. If you would like to attend the I0200 Working Group, please register your interest by contacting the Code Manager at change.management@recmanager.co.uk. The first meeting will take place in June 2026, with the exact date and time to be confirmed in due course and communicated via the REC Change Bulletin and via email to all those who register their interest.
Summary
Having the incorrect address can lead to a range of Consumer issues, including switching, billing and meter reading problems. The Meter Point Location (MPL) and Retail Energy Location (REL) have been added to the Code to resolve this issue. Whilst there had been progress resolving address data issues, there is not currently a mechanism to establish Code level targets for address improvement, resulting in around 2.8 million unmatched addresses.
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Problem Statement
There has been progress resolving address data issues, but there is no mechanism to clearly establish Code level targets for address improvement, or overall market performance.
Stages Selection
Stages Selection
SME
SME Role
Lead Assurance Analyst
SME User
amoden@deloitte.co.uk
I0200 - Improving Address Management Targets (Issue Form)
I0200 - Change Issues Group paper
I0200 - Change Report (Proposal Plan) V1.1 (Approved) 18.02.2025
I0200 - Update to Plan (Pre Approval) 14.04.2026
Company Name
REC Code Manager
Review status
Review required
Introducing a Process to Provide Updates During Fault Resolutions
Date of latest update
Type
Issue
ID
I0197
Change Category
Other Industry Codes impacted
Priority
Urgent
No
Latest Update
10/06/2026 - The Code Manager, following an approval to an Update to Plan by the REC Metering Expert Panel, has placed I0197 on hold.
Summary
Some customers have had faulty meters for a prolonged period, which impacts billing and settlement, and can prevent customers accessing specific tariffs. Currently the REC only has obligations relating to electricity meter faults, and these do not actually require work to be done to address faults. This issues proposes the introduction a maximum timeframe Fault Resolution deadline to resolve issues around faulty meters.
Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Problem Statement
Consumers have had faulty meters for a prolonged period, which impacts billing and settlement, and can prevent customers accessing specific tariffs.
Stages Selection
Stages Selection
SME
SME Role
Lead Assurance Analyst
SME User
vaishnsharma@deloitte.co.uk
I0197 - Change Proposal Form
I0197 - Change Report (Proposal Plan) V1.0 (Approved) 03.06.2025
I0197 - Update to Plan V3.0 (On Hold) 03.06.2026
Company Name
-
Review status
Review required
Voice of the Consumer
Date of latest update
Type
Issue
ID
I0189
Change Category
Priority
Urgent
No
Latest Update
25/02/2026 - an Issue Closure Report has been published and this Issue moved to resolved.
Summary
There is currently a gap in the understanding of the effectiveness of the retail systems and processes in delivering positive outcomes for Consumers. While Consumer surveys are conducted on certain areas to some aspects of Consumer satisfaction, it may be necessary to expand the evaluation methods used by the Code Manager to gain a more comprehensive understanding.
Change Plan
Working Group 1
Completed
Start:
Due:
Completion:
12 Dec 2024Working Group 2
Completed
Start:
Due:
Completion:
10 Feb 2025Working Group 3
Completed
Start:
Due:
Completion:
18 Mar 2025Working Group 4
Completed
Start:
Due:
Completion:
30 Apr 2025Extension to Plan approved by Change Panel
Completed
Start:
Due:
Completion:
20 May 2025Working Group 5
Completed
Start:
Due:
Completion:
12 Jun 2025Working Group 6
Completed
Start:
Due:
Completion:
28 Jul 2025Impacted Consumers
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
I0189 proposed legal text - draft 1
Archive
Off
Problem Statement
RECCo’s mission is to facilitate the efficient and effective running of the retail energy market, including its systems and processes through promoting innovation, competition, and delivering positive Consumer outcomes. However, the Code Manager receives limited feedback directly from Consumers to determine if this mission is being fulfilled.
Stages Selection
Stages Selection
SME
SME Role
Lead Assurance Analyst
SME User
amoden@deloitte.co.uk
I0189- Voice of the Consumer
I0189 Change Report (Proposal Plan) v1.0 20.11.2024
I0189 Extension to Plan V1.0 Approved 20.05.2025
I0189 Extension to Plan V2.0 Approved 23.09.2025
I0189 Issue Closure Report V1.1
Company Name
Code Administrator
Review status
Review required
Schedule 8 Review and Best Practice Guidance Development
Date of latest update
Type
Issue
ID
I0187
Change Category
Change Path
Priority
Urgent
No
Latest Update
26/06/2026 On 25 June 2026, the REC Change Panel approved this extension to plan.
Summary
Schedule 8 - Unbilled Energy Code of Practice has not been reviewed since its development for REC go-live. This Issue seeks to understand if there are any conflicts in the Schedule with best practice and identify any gaps or duplication. Alongside this, a best practice guidance document will be developed which is relevant, complete and aligned to current processes and obligations.
Change Plan
Proposal Plan Approved at Change Panel
Completed
Start:
Due:
Completion:
21 Jan 2025Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- A new version of Schedule 8.
- Implementation of a new Category 3 guidance document.
Proposed Solution Document
Document title
I0187 - Change Report (Proposal Plan) V1.0 (Pre-Approval) 09.01.2025
Archive
Off
Problem Statement
Schedule 8 - Unbilled Energy Code of Practice has not been reviewed since its development for REC go-live. The Schedule needs to be reviewed to ensure it is up to date, understand if there are any conflicts with best practice and identify any gaps or duplication.
Stages Selection
Stages Selection
I0187 - Change Proposal Form
I0187 - Change Report (Proposal Plan) V1.0 (Approved) 21.01.2025
I0187 - Change Report (Extension to Plan) Approved 17.06.2025
I0187 - Change Report (Extension to Plan) 02.09.2025
I0187 - Change Report (Extension to Plan) 13.01.2025 (Pre-Approval)
I0187 - Change Report (Extension to Plan) V1.0 Approved 25.06.2026
Company Name
Code Manager
Review status
Review required
Levelisation Reconciliation Electricity Single-rate/Multi-register Split
Date of latest update
Type
Change
ID
R0182
Change Category
Priority
Urgent
Yes
Latest Update
18/11/24 - The Authority has approved R0182 for Implementation. R0182 will now be targeted for an extraordinary release on 08/12/24.
Summary
This Change Proposal seeks to introduce the necessary governance and charging amendments to existing Payment Method Levelisation (PML) Reconciliation arrangements (introduced in R0147) to allow for multi-register reconciliation. The amendments will allow for an ongoing reconciliation that accounts for split in both single-rate and multi-register Metering Assets. Additionally, it will also allow for a one-off retrospective recalculation for the period dating from the proposed effective implementation date of 01 January 2025 back to the implementation of the original reconciliation mechanism on 01 April 2024.
Change Plan
Party Impact Assessment
Completed
Start:
20 Jun 2024Due:
09 Aug 2024Completion:
09 Aug 2024Consultation
Completed
Start:
09 Aug 2024Due:
20 Sep 2024Completion:
20 Sep 2024Responsible Committee Decision
Completed
Start:
20 Sep 2024Due:
15 Oct 2024Completion:
15 Oct 2024Authority Determination Sent
Completed
Start:
15 Oct 2024Due:
16 Oct 2024Completion:
16 Oct 2024Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- N/A – No identifiable Consumer impact.
- M1 - As a Domestic Supplier, I want my PML Reconciliation payments to be as reflective of my portfolio as possible, by differentiating between single rate and multi register Metering Assets, so that my engagement with the reconciliation is as accurate as possible. M2 - As a Domestic Supplier, I want my PML Reconciliation obligations regarding the retrospective recalculation to be well defined within the REC, so that I am able to engage as efficiently as possible. M3 - As RECCo, I want the PML Reconciliation mechanism to be reflective of REC Parties true costs (based on their single-rate vs multi-register split in their portfolio), so that I am able to deliver the most optimised outcome for PML Reconciliation participants.
Proposed Solution Document
Document title
R0182 Solution & Legal Text 08.10.24
Archive
Off
Document title
R0182 Solution & Legal Text 08.10.24
Archive
Off
Problem Statement
PML Reconciliation currently does not distinguish between single-rate and multi-register electricity Metering Assets. This represents a discrepancy, as Price Cap methodology currently does make this distinction. As a result, PML Reconciliation calculation methodology must be updated to distinguish between single-rate and multi-register Metering Assets. This will be effective for all reconciliations going forward from the date of implementation, as well as retrospectively from the start of the PML Reconciliation in April 2024, to the date of implementation.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME Role
Lead Assurance Analyst
SME User
amoden@deloitte.co.uk
R0182 - CP Form
Consolidated Consultation Responses
Ofgem Letter on Upcoming PPM Levelisation Single and Multi-Metering Arrangements RFI
R0182 Change Proposal Plan (Approved) V1.0 16.07.24
R0182 Initial Assessment Report V1.0 (Approved) 16.07.24
R0182 Consolidated Impact Assessment Responses V1.0 30.08.24
R0182 Change Report (Post-Vote) V3.0 15.10.24
Authority Decision on REC Modification Proposal R0182
Company Name
-
Review status
Review required