Introduction of CSS refresh functionality
Date of latest update
Type
Change
ID
R0067
Change Category
Change Path
Priority
Urgent
No
Latest Update
06/12/2023- This Change was implemented as part of the 6 December 2023 Extraordinary Release
Summary
CSS Market Messages sent by the Central Switching Service (CSS) to Switching Data Service Providers (SDSP) are either not being received, being received after Gate Closure, or are being received out of the order that they were originally sent in. This Change Proposal seeks to introduce a refresh functionality to mitigate these issues.
Change Plan
Solution Analysis and Development
Completed
Start:
29 Aug 2022Due:
19 Oct 2022Completion:
19 Oct 2022Service Provider Impact Assessment
Completed
Start:
19 Oct 2022Due:
29 Mar 2023Completion:
29 Mar 2023Consultation
Completed
Start:
11 Apr 2023Due:
09 May 2023Completion:
28 Apr 2023Preliminary Change Report Issued
Completed
Start:
29 Mar 2023Due:
11 Apr 2023Completion:
05 Apr 2023Final Change Report Issued
Completed
Start:
Due:
Completion:
21 Jun 2023Responsible Committee Decision
Completed
Start:
09 May 2023Due:
28 Jun 2023Completion:
28 Jul 2023Impacted Consumers
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Date
06 December 2023
| Included changes | Affected REC Items | |
|---|---|---|
| R0106 | Performance Assurance Report Catalogue V5.1 |
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, I want the Switching process to work successfully, so that I can switch Energy Supplier without delays or issues.
- As the CSS Provider I want the messages I send to SDSPs to be received and processed successfully, so that there is no interruption to the Switching process or the Consumers’ Switching experience. As the CSS Provider, I want the functionality to be available for SDSPs to automatically resolve issues when messages are not received in the correct order or are received after Gate Closure, so that this work does not have to be done manually.
- As an SDSP, I want to be able to detect when I have not received the expected CSS messages, so that I am able to request that the missing messages are sent to me to process. As an SDSP I want to be able to request a refresh of CSS messages when they are not received in the correct order or they are received after Gate Closure, so that I am able to maintain an accurate reflection of the current Switch status and minimise impacts on CSS Users and Consumers.
Proposed Solution Document
Document title
R0067 - Legal Text at PCR
Archive
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Document title
R0067 - Legal Text at FCR
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Document title
R0067 - Cost Benefit Analysis and Conclusions v3.0
Archive
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Problem Statement
CSS messages not received by the SDSPs in the order they were sent or received, or after Gate Closure, can be difficult to detect and often require significant manual effort to resolve. This issue can directly impact Consumer switching experiences causing disruption and possible delays.
Stages Selection
SME
SME Role
Lead Technical Analyst
R0067 - Change Proposal Form
R0067 - Consolidated Consultation Responses
R0067 - Change Proposal Plan v1.0
R0067 - Initial Assessment Report v1.0
R0067 - Change Proposal Plan v2.0 (Approved) 07.03.2023
R0067 - Change Proposal Plan v3.0 04.04.2023
R0067 - Preliminary Change Report v2.0 (Issued for Consultation) 14.04.2023
R0067 - Final Change Report (Post-Vote) 28.06.2023
Company Name
-
Review status
Review required
EES Access for Virtual Lead Parties
Date of latest update
Type
Change
ID
R0054
Change Category
Change Path
Priority
Urgent
No
Latest Update
03/04/2023 - The Data Access Matrix changes went live on 04 November 2022, the technical changes to EES were implemented alongside R0022 on 03 April 2023.
Summary
This Change Proposal seeks to allow Virtual Lead Parties (VLP) access to the Electricity Enquiry Service (EES), to allow them to efficiently register their customers for balancing services under the Balancing and Settlement Code (BSC).
Change Plan
Service Provider Impact Assessment
Completed
Start:
17 Jun 2022Due:
22 Jul 2022Completion:
22 Aug 2022Preliminary Change Report Issued
Completed
Start:
22 Jul 2022Due:
02 Sep 2022Completion:
02 Sep 2022Consultation Issued
Completed
Start:
02 Sep 2022Due:
02 Sep 2022Completion:
02 Sep 2022Consultation Complete
Completed
Start:
02 Sep 2022Due:
16 Sep 2022Completion:
16 Sep 2022Final Change Report Issued
Completed
Start:
16 Sep 2022Due:
14 Oct 2022Completion:
14 Oct 2022Responsible Committee Decision
Completed
Start:
14 Oct 2022Due:
26 Oct 2022Completion:
26 Oct 2022Impacted Consumers
Impacted REC Documents
Impacted REC Services
Status
Implementation Date
01 April 2023
| Included changes | Affected REC Items | |
|---|---|---|
| R0100 | Update to Error Handling Documents |
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As an Energy Consumer, I want my VLP to have access to the data needed to correctly register me in a timely manner, so there aren’t delays in the delivery of my service.
- As a VLP, I want to have access to all the data I need to register my customers so I can deliver the service they have requested, without delay.
- As a VLP, I want to be able to use the EES to find the MPAN of a customer using their address information, to enable me to reliably gather this data to without delay or further engagement with my customer.
Proposed Solution Document
Document title
R0054 - Draft DAM Change
Archive
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Document title
R0054 - Draft Legal Text
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Off
Problem Statement
VLPs are required to provide their customer’s MPAN as part of the registration process, as per the Balancing and Settlement Code (BSC). VLPs do not currently have access to the EES to enable an MPAN search and they have no reliable means to acquire the MPAN, other than asking their customer to provide it. This could potentially lead to delays in the registration process and may result in an increased risk of inaccurate data, detrimentally impacting the service VLPs are able to provide to their customers.
Stages Selection
R0054 - Initial Assessment Report v1.0 (Approved)
R0054 - Change Proposal Plan v1.0 (Approved)
R0054 - Preliminary Change Report v1.0 (Published for Consultation)
R0054 - Non-Confidential Consultation Responses
R0054 - Final Change Report v2.0
Company Name
-
Review status
Review required
REC V3.0
Date of latest update
Type
Change
ID
R0041
Change Category
Urgent
Yes
Latest Update
_
Summary
_
Change Plan
Legal text baselined
Completed
Start:
10 Apr 2022Due:
13 May 2022Completion:
13 May 2022Final Change Report Issued
Completed
Start:
13 May 2022Due:
20 May 2022Completion:
20 May 2022Responsible Committee Decision
Completed
Start:
20 May 2022Due:
07 Jun 2022Completion:
07 Jun 2022Authority Determination (Original)
Completed
Start:
07 Jun 2022Due:
20 Jun 2022Completion:
17 Jun 2022Authority Determination (revoked and re-issued)
Completed
Start:
20 Jun 2022Due:
29 Jun 2022Completion:
29 Jun 2022Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Date
18 July 2022
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, I want to be able to successfully switch my Energy Supplier with minimal delay or hassle, so that I can start to receive the service and tariff from my chosen Energy Supplier at the earliest opportunity.
- As the Authority, I want the necessary changes made to the Retail Energy Code to introduce the obligations, processes and provisions for the new switching arrangements, to enable the successful transition to enduring governance and operational arrangements.
- As a REC Party, I want to be clear on the obligations I need to meet and the processes I need to follow post CSS go live, to ensure my organisation is ready for the introduction of the new switching arrangements.
- As a REC Service Provider, I want to be clear on the obligations, processes and service standards that I need to meet, to ensure my organisation is ready for the introduction of the new switching arrangements.
Proposed Solution Document
Document title
REC V3.0 Baselined documents
Archive
Off
Document title
REC v3.0 Baselined documents (REC Portal)
Archive
Off
Problem Statement
Changes are required to the REC, to ensure the appropriate obligations, processes and provisions are defined within the REC at CSS go-live, enabling successful transition to enduring governance and operational arrangements developed as part of Ofgem’s Switching Programme.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
beth.brown@capgemini.com
R0041 - Change Proposal Form
Letter from the Authority to the REC Code Manager - REC V3.0 Authority Change Proposal
R0041 - Change Proposal Plan v1.0 (Approved)
R0041 - Initial Assessment Report v2.0 (Approved)
R0041 - Final Change Report v3.0 (Post-Vote)
R0041 Authority Decision
Company Name
Ofgem
Review status
Review required
Amendment to REC Data Access Matrix
Date of latest update
Type
Change
ID
R0022
Change Category
Change Path
Priority
Urgent
No
Latest Update
03/04/2023 - The changes to the Data Access Matrix were implemented on 04 November 2022, with the technical EES changes implemented 03 April 2023
Summary
This change seeks to standardise Electricity Enquiry Service (EES) data access permissions across EES User Categories via a review and to update to the Data Access Matrix (DAM).
Change Plan
Solution Development
Completed
Start:
15 Dec 2021Due:
28 Mar 2022Completion:
28 Mar 2022Party Impact Assessment Issued
Completed
Start:
28 Mar 2022Due:
01 Apr 2022Completion:
01 Apr 2022Service Provider Impact Assessment Issued
Completed
Start:
01 Apr 2022Due:
12 May 2022Completion:
12 May 2022Service Provider Preliminary Impact Assessment Complete
Completed
Start:
12 May 2022Due:
31 May 2022Completion:
31 May 2022Service Provider Detailed Impact Assessment initiated
Completed
Start:
31 May 2022Due:
27 Jun 2022Completion:
01 Jul 2022Technical Expert Panel solution review
Completed
Start:
27 Jun 2022Due:
29 Jun 2022Completion:
29 Jun 2022Preliminary Change Report published
Completed
Start:
29 Jun 2022Due:
08 Jul 2022Completion:
07 Jul 2022Service Provider Detailed Impact Assessment completed
Completed
Start:
08 Jul 2022Due:
18 Jul 2022Completion:
22 Jul 2022Consultation 1 initiated
Completed
Start:
18 Jul 2022Due:
22 Jul 2022Completion:
21 Jul 2022Consultation 1 completed
Completed
Start:
22 Jul 2022Due:
12 Aug 2022Completion:
12 Aug 2022Change Panel review of updated Preliminary Change Report
Completed
Start:
12 Aug 2022Due:
16 Aug 2022Completion:
16 Aug 2022Consultation 2 initiated
Completed
Start:
16 Aug 2022Due:
18 Aug 2022Completion:
18 Aug 2022Consultation 2 completed
Completed
Start:
18 Aug 2022Due:
02 Sep 2022Completion:
02 Sep 2022Final Change Report published
Completed
Start:
02 Sep 2022Due:
23 Sep 2022Completion:
23 Sep 2022Change Panel decision
Completed
Start:
23 Sep 2022Due:
04 Oct 2022Completion:
04 Oct 2022Impacted Consumers
Impacted REC Documents
Impacted REC Services
Status
Implementation Date
04 November 2022
| Included changes | Affected REC Items | |
|---|---|---|
| R0002 | Review of Data Specification Category in REC Baseline Statement |
Documents
| Name | Version | Last updated | Actions |
|---|---|---|---|
| 1.3 | 29 May 2026 |
|
|
| 1.3 | 29 May 2026 |
|
Copy link
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As an Electricity Consumer, I want data associated with my electricity supply to be made consistently available to Market Participants relevant organisations, so that they have equal access to the data they use to supply my electricity or look after my meter.
- As an EES User, I want to have access to all the data items appropriate to my EES User Category so that I can operate processes without disruption, to provide a good service to my customers and meet my performance targets. As the EES Provider I want to have clarity on the data items that I should provide to EES Users appropriate to their role. As the Code Manager I want Market Participants to have access to appropriate data in EES so they can complete business processes and meet performance targets, while ensuring access to data is subject to appropriate security and controls.
Proposed Solution Document
Document title
R0022 - Draft Legal Text
Archive
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Document title
R0022 - Draft Data Access Matrix Electricity v2.0
Archive
Off
Document title
REC Release Information
Archive
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Problem Statement
There is currently a lack of clarity regarding the data items that should be accessible by each EES User Category and there are potentially instances where data restrictions have been placed on EES Users which cannot be justified. The Data Access Matrix does not currently provide a single standardised role-based framework for EES Users’ access to data. This means that the Code Manager and the EES Provider cannot grant and provide EES Users with standardised access for a particular role. This may also result in operational issues for new entrants or can create a situation whereby EES Users in the same role have different access arrangements.
Stages Selection
SME
SME Role
Lead Technical Analyst
R0022 - Change Proposal Plan v5.0 (Approved)
R0022 - Initial Assessment Report v1.0 (Approved)
R0022 - Consolidated IA Responses
R0022 - Preliminary Change Report 3.0 (Approved)
R0022 - Consolidated Consultation responses - PUBLIC
R0022 - Final Change Report v2.0 (Post-Vote)
Company Name
-
Review status
Review required
Housekeeping amendments to REC V2
Date of latest update
Type
Change
ID
R0012
Change Category
Other Industry Codes impacted
Change Path
Priority
Urgent
No
Latest Update
_
Summary
_
Change Plan
Initial Assessment Report published
Completed
Start:
04 Oct 2021Due:
12 Oct 2021Completion:
12 Oct 2021Change Panel review
Completed
Start:
12 Oct 2021Due:
19 Oct 2021Completion:
19 Oct 2021Preliminary Change Report issued
Completed
Start:
19 Oct 2021Due:
22 Oct 2021Completion:
22 Oct 2021Change Panel review
Completed
Start:
22 Oct 2021Due:
16 Nov 2021Completion:
16 Nov 2021Consultation starts
Completed
Start:
16 Nov 2021Due:
17 Nov 2021Completion:
17 Nov 2021Consultation ends
Completed
Start:
17 Nov 2021Due:
08 Dec 2021Completion:
08 Dec 2021Final Change Report issued
Completed
Start:
08 Dec 2021Due:
10 Dec 2021Completion:
10 Dec 2021Change Panel decision
Completed
Start:
10 Dec 2021Due:
21 Dec 2021Completion:
21 Dec 2021Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Date
31 January 2022
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As an Energy Consumer, I need Energy Companies to operate consistent processes, to ensure my energy supply is managed efficiently and to retain my trust in the functioning of the energy market.
- As a REC Party, I need the REC to provide a consistent baseline, so I can operate in an interoperable way with other Market Participants.
Proposed Solution Document
Document title
Legal Text (Tracked Changes)
Archive
Off
Document title
Link to Change Set (Clean)
Archive
Off
Problem Statement
The implementation of REC V2, as part of the Retail Code Consolidation SCR, was due to consolidate the existing provisions in other codes into the REC on a like-for-like basis. The Code Manager has identified that there were changes made to previous codes that weren’t reflected in the REC V2 drafting that was implemented. This means that the current processes being operated by industry parties are not reflected in the REC. REC Party's and Service Providers rely on the REC to provide a consistent baseline to ensure the industry operate in an effective and interoperable way. There are currently inconsistencies between the drafting of the REC, and the processes operated by REC Party's and Service Providers, which could cause issues in the effective operation and assurance of the retail energy market.
Stages Selection
R0012 - Change Proposal Plan v1.0 (Approved)
R0012 - Initial Assessment Report v1.0 (Approved)
R0012 - Preliminary Change Report v1.0
R0012 - Preliminary Change Report v2.0 (Approved)
R0012 - Final Change Report v1.0 (Pre-Vote)
R0012 - Final Change Report v2.0 (Post-Vote)
Company Name
REC Code Manager
Review status
Review required
Introduction of SDEP and EES User Maintenance API
Date of latest update
Type
Change
ID
R0009
Change Category
Change Path
Priority
Urgent
No
Latest Update
On the 24 August 2023, the Authority issued its decision to the REC Code Manager to reject an appeal raised
Summary
This Change Proposal is to introduce an Application Programming Interface (API) interface to allow: • SDEP Users to send/receive/respond automatically to messages through the Secure Data Exchange Portal (SDEP) • EES and Secure Data Exchange Service (SDES) Users to carry out automated Electricity Enquiry Service (EES) Authorised Person Maintenance
Change Plan
Initial Assessment Report published
Completed
Start:
08 Sep 2021Due:
25 Oct 2021Completion:
25 Oct 2021Analysis and Solution Development activity
Completed
Start:
25 Oct 2021Due:
15 Feb 2022Completion:
15 Feb 2022Service Provider Impact Assessment completion
Completed
Start:
15 Feb 2022Due:
04 Apr 2022Completion:
04 Apr 2022Preliminary Change Report issued
Completed
Start:
13 May 2022Due:
16 Dec 2022Completion:
16 Dec 2022Technical Expert Panel review
Completed
Start:
16 Dec 2022Due:
21 Dec 2022Completion:
21 Dec 2022Consultation Starts
Completed
Start:
21 Dec 2022Due:
23 Dec 2022Completion:
23 Dec 2022Consultation Ends
Completed
Start:
23 Dec 2022Due:
27 Jan 2023Completion:
27 Jan 2023Final Change Report issued
Completed
Start:
27 Jan 2023Due:
10 Feb 2023Completion:
10 Feb 2023Appeal Window Closure
Completed
Start:
22 Feb 2023Due:
15 Mar 2023Completion:
15 Mar 2023Party Impact Assessment Issued
Completed
Start:
04 Apr 2022Due:
13 May 2022Completion:
13 May 2022Technical Expert Panel review
Completed
Start:
10 Feb 2023Due:
22 Feb 2023Completion:
22 Feb 2023Impacted Consumers
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a consumer, I want to ensure the data held by my supplier and other industry parties is correct so that I receive accurate and timely bills so that I understand what I need to pay and by when with no surprises.
- As a consumer, I want to be able to switch my energy supply without experiencing significant delays whilst my new and old supplier resolve any issues. So that I can see the benefits of switching at the earliest opportunity.
- As an SDEP User, I want to be able to automate processes that use the SDEP, so I can meet my obligations as efficiently and effectively as possible. As an EES or SDES User, I want to be able to automate certain user maintenance requests, so I can manage user maintenance activities as efficiently as possible.
Proposed Solution Document
Document title
Draft Legal Text
Archive
Off
Problem Statement
It is not possible to automate the sending and receiving messages through the SDEP. It is also not possible to manage Authorised Person’s permissions in the EES and SDES in bulk where there is a high volume of changes required. This requires processes to be managed manually by an Authorised Person and doesn’t allow EES and SDES Users to identify more efficient ways of working.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
beth.brown@capgemini.com
R0009 - Change Proposal Plan v4.0 (Approved)
R0009 - analysis summary conclusions v1.0
R0009 - Initial Assessment Report v1.0 (Approved)
R0009 - Requirements v1.0 - Used in Party IA
R0009 - Consolidated consultation responses v1.0
R0009 - Consolidated Impact Assessment Responses v1.0 GENERAL
Appendix 2 - R0009 Requirements
R0009 - Preliminary Change Report v1.0 (Decision deferred until 30/11/2022)
R0009 - Preliminary Change Report v3.0 (Approved)
R0009 - Final Change Report v2.0 (POST-VOTE) 01.03.2023
Authority R0009 appeal decision
Company Name
-
Review status
Review required
Changes to message ownership in SDEP
Date of latest update
Type
Change
ID
R0007
Change Category
Change Path
Priority
Urgent
No
Latest Update
_
Summary
_
Change Plan
Initial Assessment Report published
Completed
Start:
08 Sep 2021Due:
25 Oct 2021Completion:
25 Oct 2021Change Panel review
Completed
Start:
25 Oct 2021Due:
02 Nov 2021Completion:
02 Nov 2021Analysis and Solution Development activity
In Progress
Start:
02 Nov 2021Due:
21 Dec 2021Completion:
Service Provider Impact Assessment completion
Not Started
Start:
21 Dec 2021Due:
02 Feb 2022Completion:
REC Party Impact Assessment completion
Not Started
Start:
02 Feb 2022Due:
18 Mar 2022Completion:
Preliminary Change Report issued
Not Started
Start:
18 Mar 2022Due:
16 May 2022Completion:
Technical Expert Panel review
Not Started
Start:
15 Jul 2022Due:
27 Jul 2022Completion:
Consultation Starts
Not Started
Start:
16 May 2022Due:
26 May 2022Completion:
Consultation ends
Not Started
Start:
26 May 2022Due:
20 Jun 2022Completion:
Final Change Report issued
Not Started
Start:
20 Jun 2022Due:
15 Jul 2022Completion:
Technical Expert Panel decision
Not Started
Start:
27 Jul 2022Due:
27 Jul 2022Completion:
Appeal Window Closure
Not Started
Start:
27 Jul 2022Due:
17 Aug 2022Completion:
Impacted Consumers
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a consumer, I want issues affecting me or my energy account to be resolved at the earliest opportunity, to minimise impacts to my energy switch or accurate and timely billing.
- As a SDEP Authorised Person with the responsibility for message allocation, I want to efficiently assign multiple messages in one transaction to an Authorised Person, to remove the need to manual assign them one by one.
- As a SDEP Authorised Person with the responsibility for message allocation, I want to be able to filter messages to identify messages requiring action. This will ensure messages are picked up promptly and resolved within the agreed Service Level Agreement (SLA).
Problem Statement
Currently in the SDEP there is no way to assign/unassign multiple messages to Authorised Persons in one action, this makes the allocation of messages inefficient. Each message must be individually opened before it can be assigned/unassigned. Not having clarity on the status of messages, or the ability to assign multiple messages to an Authorised Person as one action, may result in the allocation of queries being delayed, potentially impacting response times for queries and escalations. Any delays in resolving those queries could have a detrimental impact on the customer’s experience. There is also limited methods of effectively identifying and being able to filter messages requiring action on the home screen. This effects the Authorised Person’s ability to promptly allocate and resolve messages within the agreed Service Level Agreement (SLA).
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
beth.brown@capgemini.com
R0007 - Initial Assessment Report v1.0 (Approved)
R0007 - Change Proposal Plan v1.0 (Approved)
Company Name
-
Review status
Review required
Access to EES (Energy Enquiry Service) and GES (Gas Enquiry Service) for supplier solution providers
Date of latest update
Type
Change
ID
R0005
Urgent
No
Latest Update
_
Summary
_
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Status
Implementation Status
Date Raised
Date of Update to Priority
Solution Development
Stages Selection
Company Name
ESG Global Ltd
Review status
Review required
Electricity Enquiry Service (EES) Master Administration User (MAU) Access
Date of latest update
Type
Change
ID
R0004
Change Category
Change Path
Priority
Urgent
No
Latest Update
_
Summary
_
Change Plan
Initial Assessment Report published
Completed
Start:
03 Sep 2021Due:
21 Oct 2021Completion:
21 Oct 2021Change Panel review
Completed
Start:
21 Oct 2021Due:
02 Nov 2021Completion:
02 Nov 2021Analysis and Solution development activity
In Progress
Start:
02 Nov 2021Due:
13 Jan 2022Completion:
Service Provider Impact Assessment completion
Not Started
Start:
29 Mar 2022Due:
31 Mar 2022Completion:
REC Party Impact Assessment completion
Not Started
Start:
13 Jan 2022Due:
29 Mar 2022Completion:
Preliminary Change Report issued
Not Started
Start:
31 Mar 2022Due:
20 Apr 2022Completion:
Technical Expert Panel review
Not Started
Start:
20 Apr 2022Due:
27 Apr 2022Completion:
Consultation starts
Not Started
Start:
27 Apr 2022Due:
05 May 2022Completion:
Consultation ends
Not Started
Start:
05 May 2022Due:
26 May 2022Completion:
Final Change Report issued
Not Started
Start:
29 Jun 2022Due:
21 Sep 2022Completion:
Technical Expert Panel decision
Not Started
Start:
26 May 2022Due:
29 Jun 2022Completion:
Impacted Consumers
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a consumer, I want to my queries to be resolved in a timely manner by advisers with access to relevant information, so that I receive accurate and timely bills.
- As an EES User (an organisation): I want to receive reports of Meter Point Limit Breaches in the absence of the MAU, to enable the analysis of EES usage and to enable limit breaches to be identified and responded to. I also want all approved people to have access to the EES in a timely manner following the introduction of a new email domain, so that the EES can be used to support with issue and query resolution.
- As an MAU, I want email domain changes to be validated in my absence, to avoid delays to new users being set up with EES access.
Problem Statement
Where an MAU is not available, and MAU responsibilities within EES have not been transferred, the functions and information only available to this role cannot be accessed by the organisation. This has the potential to impact an organisations operational effectiveness.
Stages Selection
SME
SME Role
Lead Technical Analyst
R0004 - Change Proposal Plan v1.0 (Approved)
R0004 - Initial Assessment Report v1.0 (Approved)
Company Name
-
Review status
Review required