Introduction of CSS refresh functionality
Date of latest update
Type
Change
ID
R0067
Change Category
Change Path
Priority
Urgent
No
Latest Update
06/12/2023- This Change was implemented as part of the 6 December 2023 Extraordinary Release
Summary
CSS Market Messages sent by the Central Switching Service (CSS) to Switching Data Service Providers (SDSP) are either not being received, being received after Gate Closure, or are being received out of the order that they were originally sent in. This Change Proposal seeks to introduce a refresh functionality to mitigate these issues.
Change Plan
Solution Analysis and Development
Completed
Start:
29 Aug 2022Due:
19 Oct 2022Completion:
19 Oct 2022Service Provider Impact Assessment
Completed
Start:
19 Oct 2022Due:
29 Mar 2023Completion:
29 Mar 2023Consultation
Completed
Start:
11 Apr 2023Due:
09 May 2023Completion:
28 Apr 2023Preliminary Change Report Issued
Completed
Start:
29 Mar 2023Due:
11 Apr 2023Completion:
05 Apr 2023Final Change Report Issued
Completed
Start:
Due:
Completion:
21 Jun 2023Responsible Committee Decision
Completed
Start:
09 May 2023Due:
28 Jun 2023Completion:
28 Jul 2023Impacted Consumers
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Date
06 December 2023
| Included changes | Affected REC Items | |
|---|---|---|
| R0106 | Performance Assurance Report Catalogue V5.1 |
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, I want the Switching process to work successfully, so that I can switch Energy Supplier without delays or issues.
- As the CSS Provider I want the messages I send to SDSPs to be received and processed successfully, so that there is no interruption to the Switching process or the Consumers’ Switching experience. As the CSS Provider, I want the functionality to be available for SDSPs to automatically resolve issues when messages are not received in the correct order or are received after Gate Closure, so that this work does not have to be done manually.
- As an SDSP, I want to be able to detect when I have not received the expected CSS messages, so that I am able to request that the missing messages are sent to me to process. As an SDSP I want to be able to request a refresh of CSS messages when they are not received in the correct order or they are received after Gate Closure, so that I am able to maintain an accurate reflection of the current Switch status and minimise impacts on CSS Users and Consumers.
Proposed Solution Document
Document title
R0067 - Legal Text at PCR
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Document title
R0067 - Legal Text at FCR
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Document title
R0067 - Cost Benefit Analysis and Conclusions v3.0
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Problem Statement
CSS messages not received by the SDSPs in the order they were sent or received, or after Gate Closure, can be difficult to detect and often require significant manual effort to resolve. This issue can directly impact Consumer switching experiences causing disruption and possible delays.
Stages Selection
SME
SME Role
Lead Technical Analyst
R0067 - Change Proposal Form
R0067 - Consolidated Consultation Responses
R0067 - Change Proposal Plan v1.0
R0067 - Initial Assessment Report v1.0
R0067 - Change Proposal Plan v2.0 (Approved) 07.03.2023
R0067 - Change Proposal Plan v3.0 04.04.2023
R0067 - Preliminary Change Report v2.0 (Issued for Consultation) 14.04.2023
R0067 - Final Change Report (Post-Vote) 28.06.2023
Company Name
-
Review status
Review required
Clarification of Supplier of Last Resort Obligations under the REC
Date of latest update
Type
Change
ID
R0057
Change Category
Change Path
Priority
Urgent
No
Latest Update
04/08/2023 - Change Proposal has been withdrawn as agreed with the Proposer. The Problem Statement was addressed through C3-0047 - Updates to PAB Procedures.
Summary
Within Schedule 19 – Market Exit and Supplier of Last Resort there is currently no consideration of circumstances where the Replacement Supplier is unable to fulfil its REC obligations in respect of Consumers transferred to them, due to them having little or no control over the processes of the failed supplier or it’s administrator. This change seeks to define when the Replacement Supplier is responsible for obligations relating to the Consumers gained through a Supplier of Last Resort (SoLR) Process.
Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer when my Energy Supplier goes out of business and I am transferred to a Replacement Supplier, I want my supply transfer to be handled quickly and have confidence that my new Supplier has all the necessary data to set up my account and bill me correctly from the transfer date, and if the Replacement Supplier fails to provide the expected level of service they will be appropriately held accountable.
- As a Replacement Supplier, I want the limitations affecting my ability to meet my REC obligations to be understood by the REC Code Manager and the Performance Assurance Board, so that any breaches of obligations are considered fairly and any limitations are taken into consideration.
- As the Code Manager I want to apply appropriate and proportionate Performance Assurance Techniques, taking in to account the ability of a Replacement Supplier to meet their obligations under the REC.
Proposed Solution Document
Document title
R0057 Draft Legal Text
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Problem Statement
Currently, Replacement Suppliers are responsible for all obligations of the failed supplier from the date and time set out in the Last Resort Supply Direction, this includes a period of time prior to Consumer accounts transferring to the Replacement Supplier’s systems, limiting their ability to fulfil these obligations. This means that a Replacement Supplier may experience issues with the Performance Assurance obligations for which they are responsible, but do not have direct control over. Any breaches of obligations by a Replacement Supplier need to be considered fairly and any limitations the Replacement Supplier may face are taken into consideration.
Stages Selection
R0057 - Change Proposal Form
R0057 - Solution Options
R0057 - Consolidated Impact Assessment Responses
R0057 - Change Proposal Plan v1.0
R0057 - Initial Assessment Report v1.0 (Approved)
R0057 - Preliminary Change Report V1.0 (Approved)
Company Name
EDF
Review status
Review required
GES Service Definition Document
Date of latest update
Type
Change
ID
R0052
Change Category
Change Path
Priority
Urgent
No
Latest Update
30/11/2022 - The REC Technical Expert Panel voted to APPROVE R0052 for implementation on 24 February 2023.
Summary
The frequency of certain reports detailed in the Gas Enquiry Service (GES) Definition document are not consistent with the frequencies set out during the development of REC v3.0 and consulted on with industry stakeholders. This change seeks to align the reporting defined within the Service Definition with the originally intended timetable.
Change Plan
Party Impact Assessment
Completed
Start:
13 Jun 2022Due:
09 Sep 2022Completion:
23 Sep 2022Preliminary Change Report Issued
Completed
Start:
09 Sep 2022Due:
21 Oct 2022Completion:
21 Oct 2022Consultation Issued
Completed
Start:
21 Oct 2022Due:
21 Oct 2022Completion:
21 Oct 2022Final Change Report Issued
In Progress
Start:
21 Oct 2022Due:
18 Nov 2022Completion:
Responsible Committee Decision
Not Started
Start:
18 Nov 2022Due:
30 Nov 2022Completion:
Impacted Consumers
Impacted REC Services
Status
Implementation Date
24 February 2023
| Included changes | Affected REC Items | |
|---|---|---|
| R0130 | Updates to the Data Access Matrix |
|
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Meter Asset Provider (MAP), I want it to be clear how and when I will receive reports relating to my portfolio, to ensure that I have the data required to operate efficiently.
- As a Meter Equipment Manager (MEM), I want it to be clear how and when I will receive reports relating to my portfolio, to ensure that I have the data required to operate efficiently.
- As the GES Service Provider, I want to have clearly and correctly defined requirements and responsibilities, to enable me to efficiently carry out my function as a REC Service Provider.
Proposed Solution Document
Document title
R0052 - Redlined Gas Enquiry Service Definition Document
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Document title
R0052 - EMAR Change Sets
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Problem Statement
The Frequency of reports set out in the Gas Enquiry Service Definition document does not currently reflect the expected frequency for the ‘Supplier Registration report (MEM)’, ‘Portfolio Data (MEM)’ and ‘Portfolio Data (MAP)’ reports. The Gas Enquiry Service Definition needs to be amended to ensure that Meter Equipment Managers (MEMs) and Meter Asset Providers (MAPs) receive reports in the correct timeframe.
Stages Selection
R0052 - Proposed legal text submitted with CP
R0052 - Change Proposal Form v1.0
R0052 - Change Proposal Plan v1.0 (Approved)
R0052 - Initial Assessment Report v1.1 (Approved)
R0052 - Preliminary Change Report v1.0 (Published for Consultation)
R0052 - Consolidated Consultation Responses v1.0
R0052 - Final Change Report v1.0 (Approved)
Company Name
-
Review status
Review required
Switch Request Objections (Change of Occupier)
Date of latest update
Type
Change
ID
R0051
Change Category
Change Path
Priority
Urgent
No
Latest Update
26/01/2024 - Withdrawn following adoption window closure.
Summary
This Change Proposal looks to clarity obligations regarding the losing suppliers' rights to object and the circumstances surrounding registrations by gaining suppliers, following the migration from the MRA to the REC.
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Stages Selection
R0051 - Downloadable CP form
Company Name
Business Energy Direct
Review status
Review required
Clarification of REC Maintenance of Qualification Schedule
Date of latest update
Type
Change
ID
R0050
Urgent
No
Latest Update
Change withdrawn following agreement to combine with R0059
Summary
_
Impacted Consumers
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Date of Update to Priority
Solution Development
Stages Selection
R0050 - Downloadable Change Proposal form
Company Name
-
Review status
Review required
Intellectual Property Rights and Services Data Main Body changes
Date of latest update
Type
Change
ID
R0049
Change Category
Change Path
Priority
Urgent
No
Latest Update
08/11/2024 - This Change Proposal has been implemented as part of the November 2024 REC Release.
Summary
The Central Registration Services (CRS) intellectual property rights (IPR) provisions in the Code were drafted before designation of v1.0 of the Code and primarily seek to deal with the CRS Services IPR as if it were IPR developed and owned by the CRS Provider or its contractors. In reality, much of the solution is built upon third party-owned software or platforms/services that are available to the market. Notwithstanding certain concessions were drafted in Clause 13.5 of the Code at designation, the scope of CRS Service IPR refers to some now obsolete terms and concepts and ought to be amended to clarify what the CRS Provider actually owns or is responsible for, to alleviate the existing ambiguity. Potential to amend Clause 13 of the Code as proposed in the attached mark-up, with consequential amendments to the associated definitions in Schedule 1 (Interpretation and Definitions). The definition “User” should be deleted from the Code and the defined terms “CSS User” or “REC Service User” (as applicable) used in substitution.
Change Plan
Party Impact Assessment Published
Completed
Start:
20 May 2022Due:
04 Jul 2024Completion:
04 Jul 2024Preliminary Change Report & Consultation Published
Completed
Start:
04 Jul 2024Due:
08 Aug 2024Completion:
08 Aug 2024Consultation Closes
Completed
Start:
08 Aug 2024Due:
30 Aug 2024Completion:
30 Aug 2024Final Change Report Issued
Completed
Start:
30 Aug 2024Due:
10 Sep 2024Completion:
10 Sep 2024Responsible Committee Decision
Completed
Start:
10 Sep 2024Due:
17 Sep 2024Completion:
17 Sep 2024Appeal Window Closure
Not Started
Start:
17 Sep 2024Due:
01 Oct 2024Completion:
Impacted Consumers
Impacted REC Documents
Status
Implementation Date
08 November 2024
| Included changes | Affected REC Items | |
|---|---|---|
| R0105 | Review of ONAGE SLAs |
|
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- N/A – No tangible Consumer impact identified.
- As a REC Participant (Service Provider/User), I want the Code to clearly stipulate IPR requirements, so that CRS provisions and arrangements are readily identifiable.
Proposed Solution Document
Document title
R0049-Draft REC Main Body Changes V1.0 04.07.24
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Problem Statement
There is uncertainty as to the scope of the various classes of Intellectual Property Rights (IPR) covered in Clause 13 of the REC Main Body (including the extent to which any IPR may exist in certain data, and the use of obsolete terms and concepts). As a result, there is a risk that the relevant industry stakeholders referred to in Clause 13 are unable to grant the licences and indemnities as described in that Clause. The current wording of Clause 5.3 of the REC Main Body requires amendments to ensure it correctly reflects the relationship between CRS Provider and RECCo, the services being provided and the entitlement to input VAT as a recipient of the CRS.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
caroline.milner@capgemini.com
SME Role
Lead Assurance Analyst
R0049 - Change Proposal Form
R0049 - Main Body amendments proposed by DCC
R0049 Change Proposal Plan (Approved) V1.0 03.07.24
R0049 Initial Assessment Report (Approved) V1.0 03.07.24
R0049 - Consolidated IA Responses V1.0 08.08.24
R0049 Change Report (Published for Consultation) V1.0 08.08.24
R0049 Consolidated Consultation Responses V1.0 02.09.24
R0049 Final Change Report (Approved) V2.0 17.09.24
Company Name
-
Review status
Review required
REC V3.0
Date of latest update
Type
Change
ID
R0041
Change Category
Urgent
Yes
Latest Update
_
Summary
_
Change Plan
Legal text baselined
Completed
Start:
10 Apr 2022Due:
13 May 2022Completion:
13 May 2022Final Change Report Issued
Completed
Start:
13 May 2022Due:
20 May 2022Completion:
20 May 2022Responsible Committee Decision
Completed
Start:
20 May 2022Due:
07 Jun 2022Completion:
07 Jun 2022Authority Determination (Original)
Completed
Start:
07 Jun 2022Due:
20 Jun 2022Completion:
17 Jun 2022Authority Determination (revoked and re-issued)
Completed
Start:
20 Jun 2022Due:
29 Jun 2022Completion:
29 Jun 2022Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Date
18 July 2022
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, I want to be able to successfully switch my Energy Supplier with minimal delay or hassle, so that I can start to receive the service and tariff from my chosen Energy Supplier at the earliest opportunity.
- As the Authority, I want the necessary changes made to the Retail Energy Code to introduce the obligations, processes and provisions for the new switching arrangements, to enable the successful transition to enduring governance and operational arrangements.
- As a REC Party, I want to be clear on the obligations I need to meet and the processes I need to follow post CSS go live, to ensure my organisation is ready for the introduction of the new switching arrangements.
- As a REC Service Provider, I want to be clear on the obligations, processes and service standards that I need to meet, to ensure my organisation is ready for the introduction of the new switching arrangements.
Proposed Solution Document
Document title
REC V3.0 Baselined documents
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Document title
REC v3.0 Baselined documents (REC Portal)
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Problem Statement
Changes are required to the REC, to ensure the appropriate obligations, processes and provisions are defined within the REC at CSS go-live, enabling successful transition to enduring governance and operational arrangements developed as part of Ofgem’s Switching Programme.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
beth.brown@capgemini.com
R0041 - Change Proposal Form
Letter from the Authority to the REC Code Manager - REC V3.0 Authority Change Proposal
R0041 - Change Proposal Plan v1.0 (Approved)
R0041 - Initial Assessment Report v2.0 (Approved)
R0041 - Final Change Report v3.0 (Post-Vote)
R0041 Authority Decision
Company Name
Ofgem
Review status
Review required
Prepayment Credit Balance Transfer Process
Date of latest update
Type
Change
ID
R0037
Change Category
Other Industry Codes impacted
Priority
Urgent
No
Latest Update
04/08/2026 - On 04 August 2026, the REC Change Panel approved this Proposal Plan.
Summary
This Change Proposal seeks to develop an agile, efficient, Consumer-centric solution for the transfer of credit balance as part of a smart prepayment Switch.
Change Plan
Initial Analysis
Completed
Start:
10 Mar 2022Due:
30 Jun 2022Completion:
Present updated Change Proposal Plan to Change Panel
Completed
Start:
30 Jun 2022Due:
19 Jul 2022Completion:
Solution Development Complete
Completed
Start:
30 Jan 2023Due:
29 Feb 2024Completion:
29 Feb 2024Present Updated Change Proposal Plan to Change Panel
Completed
Start:
19 Jul 2022Due:
08 Nov 2022Completion:
Present Updated Plan to Change Panel
Completed
Start:
08 Nov 2022Due:
17 Jan 2023Completion:
17 Jan 2023Service Provider Impact Assessment
Completed
Start:
17 Jan 2023Due:
30 Jan 2023Completion:
30 Jan 2023Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
R0037 - Draft Legal Text v1.0
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Document title
R0037 - Solution Document v2.0
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Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
beth.brown@capgemini.com
SME Role
Lead Assurance Analyst
SME User
vaishnsharma@deloitte.co.uk
R0037 - CP Form (Downloadable version)
R0037 Consolidated Party IA Responses PUBLIC v1.0
R0037 - Change Proposal Plan V6.0 (Approved) 05.03.24
R0037 - Initial Assessment Report v1.0 (Approved) 06.04.22
R0037 Consolidated RFI Responses PUBLIC v1.0
R0037 Change Report (Proposal Plan) Approved
Company Name
Utilita Energy Limited
Review status
Review required
Market Stabilisation Charge – Administration
Date of latest update
Type
Change
ID
R0035
Change Category
Priority
Urgent
Yes
Latest Update
_
Summary
_
Change Plan
Party Impact Assessment initiated
Completed
Start:
22 Feb 2022Due:
08 Apr 2022Completion:
08 Apr 2022Party Impact Assessment completed
Completed
Start:
08 Apr 2022Due:
29 Apr 2022Completion:
29 Apr 2022Preliminary Change Report issued
Completed
Start:
29 Apr 2022Due:
06 May 2022Completion:
06 May 2022Issued to Responsible Committee for review (ex-Committee)
Completed
Start:
06 May 2022Due:
10 May 2022Completion:
10 May 2022Consultation initiated
Completed
Start:
10 May 2022Due:
13 May 2022Completion:
13 May 2022Consultation completed
Completed
Start:
13 May 2022Due:
01 Jun 2022Completion:
01 Jun 2022Final Change Report issued
Completed
Start:
01 Jun 2022Due:
10 Jun 2022Completion:
10 Jun 2022Responsible Committee Decision (ex-Committee)
Completed
Start:
10 Jun 2022Due:
14 Jun 2022Completion:
14 Jun 2022Authority Determination
Completed
Start:
14 Jun 2022Due:
24 Jun 2022Completion:
27 Jun 2022Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Implementation Date
30 June 2022
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Domestic Consumer, I want to be able to choose my Energy Supplier and a tariff from a range of competitive options, so that I can take advantage of cheaper deals as they become available.
- As the Authority, I want the necessary changes made to the Retail Energy Code to introduce the MSC obligations, so that the new MSC licence obligations on Energy Suppliers can be effectively discharged by RECCo.
- As RECCo, I want the Retail Energy Code to specify my obligations, governance and charging mechanisms, so that I can effectively discharge obligations imposed by the Authority through the Licence Condition modification.
- As a Domestic Supplier, I want to understand how RECCo will calculate my credits and liabilities and when they will send my invoices/credit notes, so that I can plan to review my invoices/credit notes prior to the receipt of monies owed or payments I make to RECCo or at an appropriate time for my organisation. As a Domestic Supplier, I want to understand how I could dispute an invoice which I do not believe is accurate, so that I am able to raise a dispute/challenge compliantly
Proposed Solution Document
Document title
Legal Text (tracked changes)
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Document title
EMAR Change Set
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Problem Statement
Following the publication of Ofgem’s decision on potential short-term interventions to address risks to consumers from market volatility, the Market Stabilisation Charge will be introduced via the modified Standard Licence Condition 24A and introduced into the REC by Change Proposal R0034. A change is needed to the REC to set out the charging and payment mechanism, and to introduce the necessary governance arrangements to allow these MSC payments to be administered by RECCo.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
beth.brown@capgemini.com
R0035 - CP Form (Downloadable version)
Ofgem Decision document - Short Term Interventions
MSC calculation guidance
Gas SLC Modified Decision Notice
Elec SLC Modified Decision Notice
R0035 - High level Solution Overview v1.0
R0035 - Change Proposal Plan v2.0 (Approved)
R0035 - Initial Assessment Report v2.0 (Approved)
R0035 - Consolidated IA responses v1.0
R0035 - Proposed Solution v2.0
R0035 - Preliminary Change Report v2.0 (Approved)
R0035 - Consolidated consultation responses v1.0
R0035 - Final Change Report v2.0 (Post-Vote)
Authority Decision for R0035
Company Name
RECCo
Review status
Review required
Market Stabilisation Charge
Date of latest update
Type
Change
ID
R0034
Change Category
Priority
Urgent
Yes
Latest Update
_
Summary
_
Change Plan
Preliminary Change Report issued
Completed
Start:
21 Feb 2022Due:
04 Mar 2022Completion:
04 Mar 2022Consultation issued (5 WD)
Completed
Start:
04 Mar 2022Due:
04 Mar 2022Completion:
04 Mar 2022Final Change Report issued
Completed
Start:
04 Mar 2022Due:
18 Mar 2022Completion:
18 Mar 2022Responsible Committee decision (ex-Committee)
Completed
Start:
18 Mar 2022Due:
23 Mar 2022Completion:
23 Mar 2022Authority determination
Completed
Start:
23 Mar 2022Due:
08 Apr 2022Completion:
08 Apr 2022Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Date
14 April 2022
| Included changes | Affected REC Items | |
|---|---|---|
| R0105 | Review of ONAGE SLAs |
|
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As the Authority, I want the necessary changes made to the Retail Energy Code to introduce the MSC obligations, so that the new MSC licence obligations on Energy Suppliers can be effectively discharged by RECCo.
Proposed Solution Document
Document title
Legal Text
Archive
Off
Document title
EMAR Change Set
Archive
Off
Problem Statement
Following the publication of Ofgem’s decision on potential short-term interventions to address risks to consumers from market volatility, the Market Stabilisation Charge will be introduced via the modified Standard Licence Condition 24A. A change is needed to the REC to give effect to the Market Stabilisation Charge from 14 April 2022.
Stages Selection
Ofgem Decision Document - Short Term Interventions
R0034 - CP Form (Downloadable version)
R0034 - Change Proposal Plan v1.0 (Approved)
R0034 - Initial Assessment Report v1.0 (Approved)
R0034 - Preliminary Change Report v1.0 (Published for Consultation)
R0034 - Consolidated consultation responses v1.0
R0034 - Final Change Report v2.0 (Post-Vote)
Authority Decision for R0034 - Market Stabilisation Charge
Company Name
-
Review status
Review required