24/7 Emergency Metering Service
Date of latest update
Type
Change
ID
R0053
Change Category
Other Industry Codes impacted
Priority
Urgent
No
Latest Update
01/05/25 - Proposal withdrawn at proposers request.
Summary
This change has been raised to address the issue that Suppliers currently are not required to provide a 24/7 emergency metering service that enables a Consumer to speak to an agent and/or receive a visit from a field operative outside normal business hours when faced with power loss situation relating to a metering issue. This Change Proposal has been raised to assess and consider the options to address this issue.
Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As an Energy Consumer, I want my metering fault to be identified and fixed as soon as possible, so that I am not left in a situation where I have no electricity for an extended period. I want to be able to contact the correct Party to fix my metering fault. I want my personal circumstances to be taken in to account when arranging for a fault to be fixed out of standard working hours.
- As a DNO, where there is a meter fault identified I want to be able to contact the Energy Supplier to rectify this, no matter what day or time this is identified, so that Consumers are not left without power for extended periods, during which time they may require ongoing help, support and communication. As an Energy Supplier, I want to provide my Customers with accurate and relevant Emergency contact information. As an Energy Supplier, I want to be able to respond to meter faults in a timely manner and not leave Consumers without power for an extended period.
- As a MEM, I want to be notified, in a timely manner, of faults that occur on Metering assets I am responsible for, so that I am able to rectify these without undue detriment being experienced by Consumers
Problem Statement
In situations where an Electricity Consumer experiences a loss of power, the DNOs who attend site to investigate and resolve the issues, are unable to do so when there is a meter issue, which is the responsibility of the Energy Supplier and it’s Appointed agents. When an issue occurs out of hours, or when an Energy Supplier does not have an out of hours metering service in operation, Consumers can be left without power for an extended period, this can create a safety or health concern, particularly for vulnerable Consumers or vulnerable members of their household.
Stages Selection
R0053 - Downloadable Change Proposal Form
R0053 - Change Proposal Plan v1.0 (pre-approval) 27/02/2023
R0053 - Initial Assessment Report v1.1 (Pre-Approval) 06.03.23
R0053 - Initial Assessment Report v2.0 (Approved) 07.03.2023
R0053 - Change Proposal Plan v2.0 (Approved) 07.03.2023
Company Name
Electricity North West Limited
Review status
Review required
Switch Request Objections (Change of Occupier)
Date of latest update
Type
Change
ID
R0051
Change Category
Change Path
Priority
Urgent
No
Latest Update
26/01/2024 - Withdrawn following adoption window closure.
Summary
This Change Proposal looks to clarity obligations regarding the losing suppliers' rights to object and the circumstances surrounding registrations by gaining suppliers, following the migration from the MRA to the REC.
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Stages Selection
R0051 - Downloadable CP form
Company Name
Business Energy Direct
Review status
Review required
Clarification of REC Maintenance of Qualification Schedule
Date of latest update
Type
Change
ID
R0050
Urgent
No
Latest Update
Change withdrawn following agreement to combine with R0059
Summary
_
Impacted Consumers
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Date of Update to Priority
Solution Development
Stages Selection
R0050 - Downloadable Change Proposal form
Company Name
-
Review status
Review required
Intellectual Property Rights and Services Data Main Body changes
Date of latest update
Type
Change
ID
R0049
Change Category
Change Path
Priority
Urgent
No
Latest Update
08/11/2024 - This Change Proposal has been implemented as part of the November 2024 REC Release.
Summary
The Central Registration Services (CRS) intellectual property rights (IPR) provisions in the Code were drafted before designation of v1.0 of the Code and primarily seek to deal with the CRS Services IPR as if it were IPR developed and owned by the CRS Provider or its contractors. In reality, much of the solution is built upon third party-owned software or platforms/services that are available to the market. Notwithstanding certain concessions were drafted in Clause 13.5 of the Code at designation, the scope of CRS Service IPR refers to some now obsolete terms and concepts and ought to be amended to clarify what the CRS Provider actually owns or is responsible for, to alleviate the existing ambiguity. Potential to amend Clause 13 of the Code as proposed in the attached mark-up, with consequential amendments to the associated definitions in Schedule 1 (Interpretation and Definitions). The definition “User” should be deleted from the Code and the defined terms “CSS User” or “REC Service User” (as applicable) used in substitution.
Change Plan
Party Impact Assessment Published
Completed
Start:
20 May 2022Due:
04 Jul 2024Completion:
04 Jul 2024Preliminary Change Report & Consultation Published
Completed
Start:
04 Jul 2024Due:
08 Aug 2024Completion:
08 Aug 2024Consultation Closes
Completed
Start:
08 Aug 2024Due:
30 Aug 2024Completion:
30 Aug 2024Final Change Report Issued
Completed
Start:
30 Aug 2024Due:
10 Sep 2024Completion:
10 Sep 2024Responsible Committee Decision
Completed
Start:
10 Sep 2024Due:
17 Sep 2024Completion:
17 Sep 2024Appeal Window Closure
Not Started
Start:
17 Sep 2024Due:
01 Oct 2024Completion:
Impacted Consumers
Impacted REC Documents
Status
Implementation Date
08 November 2024
| Included changes | Affected REC Items | |
|---|---|---|
| R0105 | Review of ONAGE SLAs |
|
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- N/A – No tangible Consumer impact identified.
- As a REC Participant (Service Provider/User), I want the Code to clearly stipulate IPR requirements, so that CRS provisions and arrangements are readily identifiable.
Proposed Solution Document
Document title
R0049-Draft REC Main Body Changes V1.0 04.07.24
Archive
Off
Problem Statement
There is uncertainty as to the scope of the various classes of Intellectual Property Rights (IPR) covered in Clause 13 of the REC Main Body (including the extent to which any IPR may exist in certain data, and the use of obsolete terms and concepts). As a result, there is a risk that the relevant industry stakeholders referred to in Clause 13 are unable to grant the licences and indemnities as described in that Clause. The current wording of Clause 5.3 of the REC Main Body requires amendments to ensure it correctly reflects the relationship between CRS Provider and RECCo, the services being provided and the entitlement to input VAT as a recipient of the CRS.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
caroline.milner@capgemini.com
SME Role
Lead Assurance Analyst
R0049 - Change Proposal Form
R0049 - Main Body amendments proposed by DCC
R0049 Change Proposal Plan (Approved) V1.0 03.07.24
R0049 Initial Assessment Report (Approved) V1.0 03.07.24
R0049 - Consolidated IA Responses V1.0 08.08.24
R0049 Change Report (Published for Consultation) V1.0 08.08.24
R0049 Consolidated Consultation Responses V1.0 02.09.24
R0049 Final Change Report (Approved) V2.0 17.09.24
Company Name
-
Review status
Review required
MHHS Programme Changes required to Central Switching Service
Date of latest update
Type
Change
ID
R0044
Change Category
Other Industry Codes impacted
Urgent
Yes
Latest Update
22/09/25 - This Change Proposal has been implemented as part of the MHHS M8 22 September 2025 REC Release.
Summary
This change has been raised by the Market-wide Half-Hourly Settlement (MHHS) Programme to implement the necessary Retail Energy Code (REC) changes in relation to a new Data Communications Company User Role for the Meter Data Retrieval service (MDR). The new role required by the MHHS Target Operating Model will be established by the Smart Energy Code Modification Proposal, SEC MP162. This REC change will provide the new system interfaces required for sharing the MDR’s Registration Data.
Change Plan
Analysis and Requirements Gathering started
Completed
Start:
29 Apr 2022Due:
05 May 2022Completion:
05 May 2022Present Updated Change Proposal Plan to REC Change Panel
Completed
Start:
05 May 2022Due:
21 Jun 2022Completion:
21 Jun 2022Service Provider Impact Assessment initiated
Completed
Start:
21 Jun 2022Due:
11 Jul 2022Completion:
05 Jul 2022Service Provider Impact Assessment completed
Completed
Start:
11 Jul 2022Due:
15 Aug 2022Completion:
10 Aug 2022Present extended Change Proposal Plan to Change Panel
Completed
Start:
15 Aug 2022Due:
06 Sep 2022Completion:
06 Sep 2022Requirement refinement and validation of Detailed Impact Assessment
Completed
Start:
06 Sep 2022Due:
27 Sep 2022Completion:
27 Sep 2022Provide extended Change Proposal Plan to Change Panel
Completed
Start:
28 Oct 2022Due:
31 Oct 2022Completion:
25 Oct 2022Preliminary Change Report Issued
Completed
Start:
27 Sep 2022Due:
28 Oct 2022Completion:
27 Oct 2022Responsible Committee Review of the Preliminary Change Report
Completed
Start:
31 Oct 2022Due:
01 Nov 2022Completion:
01 Nov 2022Consultation started
Completed
Start:
01 Nov 2022Due:
04 Nov 2022Completion:
03 Nov 2022Consultation ended
Completed
Start:
04 Nov 2022Due:
25 Nov 2022Completion:
25 Nov 2022Final Change Report issued
Completed
Start:
25 Nov 2022Due:
09 Dec 2022Completion:
09 Dec 2022Responsible Committee ex-committee decision
Completed
Start:
09 Dec 2022Due:
13 Dec 2022Completion:
13 Dec 2022Authority Determination
Completed
Start:
13 Dec 2022Due:
02 Feb 2023Completion:
02 Feb 2023Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Date
MHHS Programme Milestone M8 (Code changes delivered)
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As the SMDSP, I want to be able to validate that an SMDR is registered so that I can provide them with access to the Metering Points to which they are registered.
- As a SMDR, I want to be able to access the Metering Points I am registered to so that I can collect settlement data from those meters
- As the CSS Provider, I want the CSS to be able to receive notifications from the Registration Service on the appointment/de-appointment of an SMDR so that I can send the appointment data to the SMDSP. As the CSS Provider, I want the CSS to be able to provide SMDR appointment data to the SMDSP.
Proposed Solution Document
Document title
R0044 - Draft Legal Text
Archive
Off
Document title
R0044 Final Legal Text (Post Consultation)
Archive
Off
Document title
Consultation page
Archive
Off
Document title
Link to EMAR Change Set
Archive
Off
Problem Statement
The MHHS Target Operating Model requires that the appointment data of the Smart Meter Data Retriever (SMDR) is available to the Smart Meter Data Service Provider (SMDSP), so that the SMDSP can provide SMDRs with access to the Smart Meters at Metering Points they are registered to. Currently the new SMDR role and appointment data do not exist in, nor can they be made available from, CSS as this is a new industry operating model.
Stages Selection
SME
SME Role
Lead Technical Analyst
R0044 - Change Proposal form v1.0
MHHSP-BP003A-CSSandDCC Update - v3.0
R0044 Change Proposal Plan v5.0 (Approved)
R0044 Initial Assessment Report v1.0 (Approved)
R0044 - Preliminary Change Report v1.0 (Approved)
R0044 - Consolidated Consultation Responses v1.0
R0044 - Final Change Report v2.0 (Post-Vote)
R0044 - Ofgem Decision
Company Name
MHHS Programme
Review status
Review required
REC V3.0
Date of latest update
Type
Change
ID
R0041
Change Category
Urgent
Yes
Latest Update
_
Summary
_
Change Plan
Legal text baselined
Completed
Start:
10 Apr 2022Due:
13 May 2022Completion:
13 May 2022Final Change Report Issued
Completed
Start:
13 May 2022Due:
20 May 2022Completion:
20 May 2022Responsible Committee Decision
Completed
Start:
20 May 2022Due:
07 Jun 2022Completion:
07 Jun 2022Authority Determination (Original)
Completed
Start:
07 Jun 2022Due:
20 Jun 2022Completion:
17 Jun 2022Authority Determination (revoked and re-issued)
Completed
Start:
20 Jun 2022Due:
29 Jun 2022Completion:
29 Jun 2022Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Date
18 July 2022
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, I want to be able to successfully switch my Energy Supplier with minimal delay or hassle, so that I can start to receive the service and tariff from my chosen Energy Supplier at the earliest opportunity.
- As the Authority, I want the necessary changes made to the Retail Energy Code to introduce the obligations, processes and provisions for the new switching arrangements, to enable the successful transition to enduring governance and operational arrangements.
- As a REC Party, I want to be clear on the obligations I need to meet and the processes I need to follow post CSS go live, to ensure my organisation is ready for the introduction of the new switching arrangements.
- As a REC Service Provider, I want to be clear on the obligations, processes and service standards that I need to meet, to ensure my organisation is ready for the introduction of the new switching arrangements.
Proposed Solution Document
Document title
REC V3.0 Baselined documents
Archive
Off
Document title
REC v3.0 Baselined documents (REC Portal)
Archive
Off
Problem Statement
Changes are required to the REC, to ensure the appropriate obligations, processes and provisions are defined within the REC at CSS go-live, enabling successful transition to enduring governance and operational arrangements developed as part of Ofgem’s Switching Programme.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
beth.brown@capgemini.com
R0041 - Change Proposal Form
Letter from the Authority to the REC Code Manager - REC V3.0 Authority Change Proposal
R0041 - Change Proposal Plan v1.0 (Approved)
R0041 - Initial Assessment Report v2.0 (Approved)
R0041 - Final Change Report v3.0 (Post-Vote)
R0041 Authority Decision
Company Name
Ofgem
Review status
Review required
Revised Implementation Date for R0011
Date of latest update
Type
Change
ID
R0039
Change Category
Other Industry Codes impacted
Change Path
Priority
Urgent
Yes
Latest Update
_
Summary
_
Change Plan
Party Impact Assessment Issued
Completed
Start:
25 Mar 2022Due:
08 Apr 2022Completion:
08 Apr 2022Preliminary Change Report Issued
Completed
Start:
08 Apr 2022Due:
29 Apr 2022Completion:
29 Apr 2022Consultation Issued
Completed
Start:
29 Apr 2022Due:
29 Apr 2022Completion:
29 Apr 2022Final Change Report Issued
Completed
Start:
29 Apr 2022Due:
13 May 2022Completion:
13 May 2022Responsible Committee Decision
Completed
Start:
13 May 2022Due:
17 May 2022Completion:
17 May 2022Impacted Consumers
Impacted REC Parties and Market Participants
Status
Implementation Date
01 June 2022
| Included changes | Affected REC Items | |
|---|---|---|
| R0102 | Revision of the approved solution for R0032 |
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Market Participant, I need the industry Market Message/Data Specification to be implemented by all Parties at the same time so that I am able to validate EMRS invoices and credits without having to request additional supporting data or without my Market Messages failing.
- As LCCC I need to delay the implementation of R0011 so that changes to industry Market Message/Data Specification can be implemented by all Parties at the same time so that industry Market Messages don’t fail validation between Parties.
Problem Statement
Following a review of its delivery pipeline, the LCCC has determined it is unable to deploy the changes required in time for the current approved implementation date of 04 November 2022. In order to communicate a revised date and to limit the impacts to industry parties and delivery partners, this change needs to be assessed as a matter of urgency.
Stages Selection
R0039 Change Proposal Form
R0039 - Change Proposal Plan v1.0 (Approved)
R0039 Initial Assessment Report v1.0
R0039 Preliminary Change Report v1.0
R0039 - Final Change Report v2.0
Company Name
Low Carbon Contracts Company
Review status
Review required
Prepayment Credit Balance Transfer Process
Date of latest update
Type
Change
ID
R0037
Change Category
Other Industry Codes impacted
Priority
Urgent
No
Latest Update
04/08/2026 - On 04 August 2026, the REC Change Panel approved this Proposal Plan.
Summary
This Change Proposal seeks to develop an agile, efficient, Consumer-centric solution for the transfer of credit balance as part of a smart prepayment Switch.
Change Plan
Initial Analysis
Completed
Start:
10 Mar 2022Due:
30 Jun 2022Completion:
Present updated Change Proposal Plan to Change Panel
Completed
Start:
30 Jun 2022Due:
19 Jul 2022Completion:
Solution Development Complete
Completed
Start:
30 Jan 2023Due:
29 Feb 2024Completion:
29 Feb 2024Present Updated Change Proposal Plan to Change Panel
Completed
Start:
19 Jul 2022Due:
08 Nov 2022Completion:
Present Updated Plan to Change Panel
Completed
Start:
08 Nov 2022Due:
17 Jan 2023Completion:
17 Jan 2023Service Provider Impact Assessment
Completed
Start:
17 Jan 2023Due:
30 Jan 2023Completion:
30 Jan 2023Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
R0037 - Draft Legal Text v1.0
Archive
Off
Document title
R0037 - Solution Document v2.0
Archive
Off
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
beth.brown@capgemini.com
SME Role
Lead Assurance Analyst
SME User
vaishnsharma@deloitte.co.uk
R0037 - CP Form (Downloadable version)
R0037 Consolidated Party IA Responses PUBLIC v1.0
R0037 - Change Proposal Plan V6.0 (Approved) 05.03.24
R0037 - Initial Assessment Report v1.0 (Approved) 06.04.22
R0037 Consolidated RFI Responses PUBLIC v1.0
R0037 Change Report (Proposal Plan) Approved
Company Name
Utilita Energy Limited
Review status
Review required
Market Stabilisation Charge – Administration
Date of latest update
Type
Change
ID
R0035
Change Category
Priority
Urgent
Yes
Latest Update
_
Summary
_
Change Plan
Party Impact Assessment initiated
Completed
Start:
22 Feb 2022Due:
08 Apr 2022Completion:
08 Apr 2022Party Impact Assessment completed
Completed
Start:
08 Apr 2022Due:
29 Apr 2022Completion:
29 Apr 2022Preliminary Change Report issued
Completed
Start:
29 Apr 2022Due:
06 May 2022Completion:
06 May 2022Issued to Responsible Committee for review (ex-Committee)
Completed
Start:
06 May 2022Due:
10 May 2022Completion:
10 May 2022Consultation initiated
Completed
Start:
10 May 2022Due:
13 May 2022Completion:
13 May 2022Consultation completed
Completed
Start:
13 May 2022Due:
01 Jun 2022Completion:
01 Jun 2022Final Change Report issued
Completed
Start:
01 Jun 2022Due:
10 Jun 2022Completion:
10 Jun 2022Responsible Committee Decision (ex-Committee)
Completed
Start:
10 Jun 2022Due:
14 Jun 2022Completion:
14 Jun 2022Authority Determination
Completed
Start:
14 Jun 2022Due:
24 Jun 2022Completion:
27 Jun 2022Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Implementation Date
30 June 2022
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Domestic Consumer, I want to be able to choose my Energy Supplier and a tariff from a range of competitive options, so that I can take advantage of cheaper deals as they become available.
- As the Authority, I want the necessary changes made to the Retail Energy Code to introduce the MSC obligations, so that the new MSC licence obligations on Energy Suppliers can be effectively discharged by RECCo.
- As RECCo, I want the Retail Energy Code to specify my obligations, governance and charging mechanisms, so that I can effectively discharge obligations imposed by the Authority through the Licence Condition modification.
- As a Domestic Supplier, I want to understand how RECCo will calculate my credits and liabilities and when they will send my invoices/credit notes, so that I can plan to review my invoices/credit notes prior to the receipt of monies owed or payments I make to RECCo or at an appropriate time for my organisation. As a Domestic Supplier, I want to understand how I could dispute an invoice which I do not believe is accurate, so that I am able to raise a dispute/challenge compliantly
Proposed Solution Document
Document title
Legal Text (tracked changes)
Archive
Off
Document title
EMAR Change Set
Archive
Off
Problem Statement
Following the publication of Ofgem’s decision on potential short-term interventions to address risks to consumers from market volatility, the Market Stabilisation Charge will be introduced via the modified Standard Licence Condition 24A and introduced into the REC by Change Proposal R0034. A change is needed to the REC to set out the charging and payment mechanism, and to introduce the necessary governance arrangements to allow these MSC payments to be administered by RECCo.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
beth.brown@capgemini.com
R0035 - CP Form (Downloadable version)
Ofgem Decision document - Short Term Interventions
MSC calculation guidance
Gas SLC Modified Decision Notice
Elec SLC Modified Decision Notice
R0035 - High level Solution Overview v1.0
R0035 - Change Proposal Plan v2.0 (Approved)
R0035 - Initial Assessment Report v2.0 (Approved)
R0035 - Consolidated IA responses v1.0
R0035 - Proposed Solution v2.0
R0035 - Preliminary Change Report v2.0 (Approved)
R0035 - Consolidated consultation responses v1.0
R0035 - Final Change Report v2.0 (Post-Vote)
Authority Decision for R0035
Company Name
RECCo
Review status
Review required
Market Stabilisation Charge
Date of latest update
Type
Change
ID
R0034
Change Category
Priority
Urgent
Yes
Latest Update
_
Summary
_
Change Plan
Preliminary Change Report issued
Completed
Start:
21 Feb 2022Due:
04 Mar 2022Completion:
04 Mar 2022Consultation issued (5 WD)
Completed
Start:
04 Mar 2022Due:
04 Mar 2022Completion:
04 Mar 2022Final Change Report issued
Completed
Start:
04 Mar 2022Due:
18 Mar 2022Completion:
18 Mar 2022Responsible Committee decision (ex-Committee)
Completed
Start:
18 Mar 2022Due:
23 Mar 2022Completion:
23 Mar 2022Authority determination
Completed
Start:
23 Mar 2022Due:
08 Apr 2022Completion:
08 Apr 2022Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Date
14 April 2022
| Included changes | Affected REC Items | |
|---|---|---|
| R0105 | Review of ONAGE SLAs |
|
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As the Authority, I want the necessary changes made to the Retail Energy Code to introduce the MSC obligations, so that the new MSC licence obligations on Energy Suppliers can be effectively discharged by RECCo.
Proposed Solution Document
Document title
Legal Text
Archive
Off
Document title
EMAR Change Set
Archive
Off
Problem Statement
Following the publication of Ofgem’s decision on potential short-term interventions to address risks to consumers from market volatility, the Market Stabilisation Charge will be introduced via the modified Standard Licence Condition 24A. A change is needed to the REC to give effect to the Market Stabilisation Charge from 14 April 2022.
Stages Selection
Ofgem Decision Document - Short Term Interventions
R0034 - CP Form (Downloadable version)
R0034 - Change Proposal Plan v1.0 (Approved)
R0034 - Initial Assessment Report v1.0 (Approved)
R0034 - Preliminary Change Report v1.0 (Published for Consultation)
R0034 - Consolidated consultation responses v1.0
R0034 - Final Change Report v2.0 (Post-Vote)
Authority Decision for R0034 - Market Stabilisation Charge
Company Name
-
Review status
Review required