Provision of Enduring Test Environments
Solution Analysis and Development
Start:
09 Sep 2022Due:
06 Jun 2023Completion:
06 Jun 2023Service Provider Impact Assessment Period
Start:
06 Jun 2023Due:
06 Oct 2023Completion:
06 Oct 2023Service Provider Impact Assessment
Start:
24 Nov 2023Due:
03 Jan 2024Completion:
03 Jan 2024Party Impact Assessment Issued
Start:
06 Oct 2023Due:
24 Nov 2023Completion:
24 Nov 2023Preliminary Change Report Issued
Start:
03 Jan 2024Due:
16 Jan 2024Completion:
16 Jan 2024Responsible Committee Review
Start:
16 Jan 2024Due:
23 Jan 2024Completion:
23 Jan 2024Consultation Issued
Start:
23 Jan 2024Due:
26 Jan 2024Completion:
26 Jan 2024Final Change Report Issued
Start:
26 Jan 2024Due:
23 Feb 2024Completion:
23 Feb 2024Responsible Committee Decision
Start:
23 Feb 2024Due:
05 Mar 2024Completion:
05 Mar 202428 June 2024
- As a CSS User I want access to a CSS Test Environment, to enable me to test my systems and processes ahead of the implementation of complex or significant changes, so that I can identify any issues prior to go-live.
- As the SO, I want clarity on the obligations placed on me regarding the provision and maintenance of CSS Test Environments and data, so that I can meet my obligations and provide CSS Users and Service Providers with access to appropriate Test Environments.
- As a Switching Data Service Provider (SDSP), I want clarity on the obligations placed on me regarding the provision and maintenance of Test Environments and data, so that I can meet my obligations to test CSS changes. As a Switching Data Service Provider (SDSP), I want access to a CSS Test Environment, to enable me to test my systems and processes ahead of the implementation of complex or significant changes, so that I can identify any issues and address prior to go-live.
Clarification of Supplier of Last Resort Obligations under the REC
- As a Consumer when my Energy Supplier goes out of business and I am transferred to a Replacement Supplier, I want my supply transfer to be handled quickly and have confidence that my new Supplier has all the necessary data to set up my account and bill me correctly from the transfer date, and if the Replacement Supplier fails to provide the expected level of service they will be appropriately held accountable.
- As a Replacement Supplier, I want the limitations affecting my ability to meet my REC obligations to be understood by the REC Code Manager and the Performance Assurance Board, so that any breaches of obligations are considered fairly and any limitations are taken into consideration.
- As the Code Manager I want to apply appropriate and proportionate Performance Assurance Techniques, taking in to account the ability of a Replacement Supplier to meet their obligations under the REC.
24/7 Emergency Metering Service
- As an Energy Consumer, I want my metering fault to be identified and fixed as soon as possible, so that I am not left in a situation where I have no electricity for an extended period. I want to be able to contact the correct Party to fix my metering fault. I want my personal circumstances to be taken in to account when arranging for a fault to be fixed out of standard working hours.
- As a DNO, where there is a meter fault identified I want to be able to contact the Energy Supplier to rectify this, no matter what day or time this is identified, so that Consumers are not left without power for extended periods, during which time they may require ongoing help, support and communication. As an Energy Supplier, I want to provide my Customers with accurate and relevant Emergency contact information. As an Energy Supplier, I want to be able to respond to meter faults in a timely manner and not leave Consumers without power for an extended period.
- As a MEM, I want to be notified, in a timely manner, of faults that occur on Metering assets I am responsible for, so that I am able to rectify these without undue detriment being experienced by Consumers
Switch Request Objections (Change of Occupier)
Clarification of REC Maintenance of Qualification Schedule
MHHS Programme Changes required to Central Switching Service
Analysis and Requirements Gathering started
Start:
29 Apr 2022Due:
05 May 2022Completion:
05 May 2022Present Updated Change Proposal Plan to REC Change Panel
Start:
05 May 2022Due:
21 Jun 2022Completion:
21 Jun 2022Service Provider Impact Assessment initiated
Start:
21 Jun 2022Due:
11 Jul 2022Completion:
05 Jul 2022Service Provider Impact Assessment completed
Start:
11 Jul 2022Due:
15 Aug 2022Completion:
10 Aug 2022Present extended Change Proposal Plan to Change Panel
Start:
15 Aug 2022Due:
06 Sep 2022Completion:
06 Sep 2022Requirement refinement and validation of Detailed Impact Assessment
Start:
06 Sep 2022Due:
27 Sep 2022Completion:
27 Sep 2022Provide extended Change Proposal Plan to Change Panel
Start:
28 Oct 2022Due:
31 Oct 2022Completion:
25 Oct 2022Preliminary Change Report Issued
Start:
27 Sep 2022Due:
28 Oct 2022Completion:
27 Oct 2022Responsible Committee Review of the Preliminary Change Report
Start:
31 Oct 2022Due:
01 Nov 2022Completion:
01 Nov 2022Consultation started
Start:
01 Nov 2022Due:
04 Nov 2022Completion:
03 Nov 2022Consultation ended
Start:
04 Nov 2022Due:
25 Nov 2022Completion:
25 Nov 2022Final Change Report issued
Start:
25 Nov 2022Due:
09 Dec 2022Completion:
09 Dec 2022Responsible Committee ex-committee decision
Start:
09 Dec 2022Due:
13 Dec 2022Completion:
13 Dec 2022Authority Determination
Start:
13 Dec 2022Due:
02 Feb 2023Completion:
02 Feb 2023MHHS Programme Milestone M8 (Code changes delivered)
- As the SMDSP, I want to be able to validate that an SMDR is registered so that I can provide them with access to the Metering Points to which they are registered.
- As a SMDR, I want to be able to access the Metering Points I am registered to so that I can collect settlement data from those meters
- As the CSS Provider, I want the CSS to be able to receive notifications from the Registration Service on the appointment/de-appointment of an SMDR so that I can send the appointment data to the SMDSP. As the CSS Provider, I want the CSS to be able to provide SMDR appointment data to the SMDSP.
REC V3.0
Legal text baselined
Start:
10 Apr 2022Due:
13 May 2022Completion:
13 May 2022Final Change Report Issued
Start:
13 May 2022Due:
20 May 2022Completion:
20 May 2022Responsible Committee Decision
Start:
20 May 2022Due:
07 Jun 2022Completion:
07 Jun 2022Authority Determination (Original)
Start:
07 Jun 2022Due:
20 Jun 2022Completion:
17 Jun 2022Authority Determination (revoked and re-issued)
Start:
20 Jun 2022Due:
29 Jun 2022Completion:
29 Jun 202218 July 2022
- As a Consumer, I want to be able to successfully switch my Energy Supplier with minimal delay or hassle, so that I can start to receive the service and tariff from my chosen Energy Supplier at the earliest opportunity.
- As the Authority, I want the necessary changes made to the Retail Energy Code to introduce the obligations, processes and provisions for the new switching arrangements, to enable the successful transition to enduring governance and operational arrangements.
- As a REC Party, I want to be clear on the obligations I need to meet and the processes I need to follow post CSS go live, to ensure my organisation is ready for the introduction of the new switching arrangements.
- As a REC Service Provider, I want to be clear on the obligations, processes and service standards that I need to meet, to ensure my organisation is ready for the introduction of the new switching arrangements.
Prepayment Credit Balance Transfer Process
Initial Analysis
Start:
10 Mar 2022Due:
30 Jun 2022Completion:
Present updated Change Proposal Plan to Change Panel
Start:
30 Jun 2022Due:
19 Jul 2022Completion:
Solution Development Complete
Start:
30 Jan 2023Due:
29 Feb 2024Completion:
29 Feb 2024Present Updated Change Proposal Plan to Change Panel
Start:
19 Jul 2022Due:
08 Nov 2022Completion:
Present Updated Plan to Change Panel
Start:
08 Nov 2022Due:
17 Jan 2023Completion:
17 Jan 2023Service Provider Impact Assessment
Start:
17 Jan 2023Due:
30 Jan 2023Completion:
30 Jan 2023Market Stabilisation Charge – Administration
Party Impact Assessment initiated
Start:
22 Feb 2022Due:
08 Apr 2022Completion:
08 Apr 2022Party Impact Assessment completed
Start:
08 Apr 2022Due:
29 Apr 2022Completion:
29 Apr 2022Preliminary Change Report issued
Start:
29 Apr 2022Due:
06 May 2022Completion:
06 May 2022Issued to Responsible Committee for review (ex-Committee)
Start:
06 May 2022Due:
10 May 2022Completion:
10 May 2022Consultation initiated
Start:
10 May 2022Due:
13 May 2022Completion:
13 May 2022Consultation completed
Start:
13 May 2022Due:
01 Jun 2022Completion:
01 Jun 2022Final Change Report issued
Start:
01 Jun 2022Due:
10 Jun 2022Completion:
10 Jun 2022Responsible Committee Decision (ex-Committee)
Start:
10 Jun 2022Due:
14 Jun 2022Completion:
14 Jun 2022Authority Determination
Start:
14 Jun 2022Due:
24 Jun 2022Completion:
27 Jun 202230 June 2022
- As a Domestic Consumer, I want to be able to choose my Energy Supplier and a tariff from a range of competitive options, so that I can take advantage of cheaper deals as they become available.
- As the Authority, I want the necessary changes made to the Retail Energy Code to introduce the MSC obligations, so that the new MSC licence obligations on Energy Suppliers can be effectively discharged by RECCo.
- As RECCo, I want the Retail Energy Code to specify my obligations, governance and charging mechanisms, so that I can effectively discharge obligations imposed by the Authority through the Licence Condition modification.
- As a Domestic Supplier, I want to understand how RECCo will calculate my credits and liabilities and when they will send my invoices/credit notes, so that I can plan to review my invoices/credit notes prior to the receipt of monies owed or payments I make to RECCo or at an appropriate time for my organisation. As a Domestic Supplier, I want to understand how I could dispute an invoice which I do not believe is accurate, so that I am able to raise a dispute/challenge compliantly
Market Stabilisation Charge
Preliminary Change Report issued
Start:
21 Feb 2022Due:
04 Mar 2022Completion:
04 Mar 2022Consultation issued (5 WD)
Start:
04 Mar 2022Due:
04 Mar 2022Completion:
04 Mar 2022Final Change Report issued
Start:
04 Mar 2022Due:
18 Mar 2022Completion:
18 Mar 2022Responsible Committee decision (ex-Committee)
Start:
18 Mar 2022Due:
23 Mar 2022Completion:
23 Mar 2022Authority determination
Start:
23 Mar 2022Due:
08 Apr 2022Completion:
08 Apr 202214 April 2022
| Included changes | Affected REC Items | |
|---|---|---|
| R0105 | Review of ONAGE SLAs |
|
- As the Authority, I want the necessary changes made to the Retail Energy Code to introduce the MSC obligations, so that the new MSC licence obligations on Energy Suppliers can be effectively discharged by RECCo.