Review of the REC's Address Management Service
Date of latest update
Type
Issue
ID
I0200
Change Category
Change Path
Priority
Urgent
No
Latest Update
13/05/2026 - The REC Code Manager is establishing a new REC working group to support the progression of I0200 – Review of the REC’s Address Management Service. If you would like to attend the I0200 Working Group, please register your interest by contacting the Code Manager at change.management@recmanager.co.uk. The first meeting will take place in June 2026, with the exact date and time to be confirmed in due course and communicated via the REC Change Bulletin and via email to all those who register their interest.
Summary
Having the incorrect address can lead to a range of Consumer issues, including switching, billing and meter reading problems. The Meter Point Location (MPL) and Retail Energy Location (REL) have been added to the Code to resolve this issue. Whilst there had been progress resolving address data issues, there is not currently a mechanism to establish Code level targets for address improvement, resulting in around 2.8 million unmatched addresses.
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Problem Statement
There has been progress resolving address data issues, but there is no mechanism to clearly establish Code level targets for address improvement, or overall market performance.
Stages Selection
Stages Selection
SME
SME Role
Lead Assurance Analyst
SME User
amoden@deloitte.co.uk
I0200 - Improving Address Management Targets (Issue Form)
I0200 - Change Issues Group paper
I0200 - Change Report (Proposal Plan) V1.1 (Approved) 18.02.2025
I0200 - Update to Plan (Pre Approval) 14.04.2026
Company Name
REC Code Manager
Review status
Review required
Review of Metering Asset data transferred from MAMs to the CDSP
Date of latest update
Type
Issue
ID
I0196
Other Industry Codes impacted
Change Path
Priority
Urgent
No
Latest Update
02/09/2026 - Update to plan published ahead of review at the REC Metering Expert Panel on 09 September 2026.
Summary
It has emerged that a high proportion of gas Data Items contain mismatches when comparing between Metering Asset Managers (MAM), Gas Suppliers, and the Central Data Service Provider. This Issue seeks to explore this issue and identify mechanisms by which these mismatches may be resolved.
Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Problem Statement
Work conducted by RPA has identified a significant number of mismatches between gas Data Items held by key stakeholders. This may result in Consumer detriment, as information relevant to an MPRN may not be held accurately by any given Party. As such, there is a need to review processes pertaining to the communication of gas data by MAMs onward to the CDSP to mitigate the potential for mismatches.
Stages Selection
Stages Selection
SME
SME Role
Lead Technical Analyst
SME Role
Lead Assurance Analyst
SME User
vaishnsharma@deloitte.co.uk
I0196 Issue Proposal Form (Word)
I0196 Issue Proposal Form (PDF)
I0196 Change Report (Plan) (Approved) V2.0 07.05.25
I0196 Change Re-Plan (Approved) V1.0 02.05.25
Company Name
-
Review status
Review required
Introducing a Process to Provide Updates During Fault Resolutions
Date of latest update
Type
Issue
ID
I0197
Change Category
Other Industry Codes impacted
Priority
Urgent
No
Latest Update
10/06/2026 - The Code Manager, following an approval to an Update to Plan by the REC Metering Expert Panel, has placed I0197 on hold.
Summary
Some customers have had faulty meters for a prolonged period, which impacts billing and settlement, and can prevent customers accessing specific tariffs. Currently the REC only has obligations relating to electricity meter faults, and these do not actually require work to be done to address faults. This issues proposes the introduction a maximum timeframe Fault Resolution deadline to resolve issues around faulty meters.
Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Problem Statement
Consumers have had faulty meters for a prolonged period, which impacts billing and settlement, and can prevent customers accessing specific tariffs.
Stages Selection
Stages Selection
SME
SME Role
Lead Assurance Analyst
SME User
vaishnsharma@deloitte.co.uk
I0197 - Change Proposal Form
I0197 - Change Report (Proposal Plan) V1.0 (Approved) 03.06.2025
I0197 - Update to Plan V3.0 (On Hold) 03.06.2026
Company Name
-
Review status
Review required
CSS Change to Allow Prevent of Registration by Market Segment
Date of latest update
Type
Issue
ID
I0194
Change Category
Change Path
Priority
Urgent
No
Latest Update
06/05/2025 - Code Manager presented solution development outcomes to Technical Change Panel on 30/04/2025 and confirmed that the issue has been resolved and will not be progressed further. An operational process will be put in place for the monitoring of Registrations by Market Segment.
Summary
To prevent a Supplier with exemptions in place that were approved, in BSC and REC PAB for Smart and Unmetered, from registering meter points other than those that they are Qualified in.
Change Plan
Change Proposal Plan approved
Completed
Start:
25 Jul 2024Due:
03 Dec 2024Completion:
03 Dec 2024Definition
In Progress
Start:
03 Dec 2024Due:
28 Feb 2025Completion:
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
I0194 - Solution Report v1.0 23.04.2025
Archive
Off
Problem Statement
Suppliers who do not operate, or intend to operate, in the Smart or Unmetered Market Segments, will be seeking exemptions from the relevant MHHS Qualification requirements. At present, there is no mechanism in CSS to prevent Suppliers from registering Metering Points for which an exemption has been granted and for which they are therefore not qualified.
Stages Selection
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
maxime.van-eyseren@capgemini.com
SME Role
Lead Assurance Analyst
SME User
vaishnsharma@deloitte.co.uk
PAB281_01A_Modification Proposal Form.docx
I0194 - CSS Change to Allow Prevent of Registration by Market Segment.docx
PAB281_01_Request for Exemption from Suppliers v2.0.docx
352_04_Initial Written Assessment - v1.0.docx
I0194 Proposal Plan Change Report V2.0 (Approved) 03.12.2024.pdf
I0194 - Change Proposal Re-Plan v1.0 (Approved) 27.02.2025
Company Name
-
Review status
Review required
Voice of the Consumer
Date of latest update
Type
Issue
ID
I0189
Change Category
Priority
Urgent
No
Latest Update
25/02/2026 - an Issue Closure Report has been published and this Issue moved to resolved.
Summary
There is currently a gap in the understanding of the effectiveness of the retail systems and processes in delivering positive outcomes for Consumers. While Consumer surveys are conducted on certain areas to some aspects of Consumer satisfaction, it may be necessary to expand the evaluation methods used by the Code Manager to gain a more comprehensive understanding.
Change Plan
Working Group 1
Completed
Start:
Due:
Completion:
12 Dec 2024Working Group 2
Completed
Start:
Due:
Completion:
10 Feb 2025Working Group 3
Completed
Start:
Due:
Completion:
18 Mar 2025Working Group 4
Completed
Start:
Due:
Completion:
30 Apr 2025Extension to Plan approved by Change Panel
Completed
Start:
Due:
Completion:
20 May 2025Working Group 5
Completed
Start:
Due:
Completion:
12 Jun 2025Working Group 6
Completed
Start:
Due:
Completion:
28 Jul 2025Impacted Consumers
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
I0189 proposed legal text - draft 1
Archive
Off
Problem Statement
RECCo’s mission is to facilitate the efficient and effective running of the retail energy market, including its systems and processes through promoting innovation, competition, and delivering positive Consumer outcomes. However, the Code Manager receives limited feedback directly from Consumers to determine if this mission is being fulfilled.
Stages Selection
Stages Selection
SME
SME Role
Lead Assurance Analyst
SME User
amoden@deloitte.co.uk
I0189- Voice of the Consumer
I0189 Change Report (Proposal Plan) v1.0 20.11.2024
I0189 Extension to Plan V1.0 Approved 20.05.2025
I0189 Extension to Plan V2.0 Approved 23.09.2025
I0189 Issue Closure Report V1.1
Company Name
Code Administrator
Review status
Review required
Schedule 8 Review and Best Practice Guidance Development
Date of latest update
Type
Issue
ID
I0187
Change Category
Change Path
Priority
Urgent
No
Latest Update
26/06/2026 On 25 June 2026, the REC Change Panel approved this extension to plan.
Summary
Schedule 8 - Unbilled Energy Code of Practice has not been reviewed since its development for REC go-live. This Issue seeks to understand if there are any conflicts in the Schedule with best practice and identify any gaps or duplication. Alongside this, a best practice guidance document will be developed which is relevant, complete and aligned to current processes and obligations.
Change Plan
Proposal Plan Approved at Change Panel
Completed
Start:
Due:
Completion:
21 Jan 2025Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- A new version of Schedule 8.
- Implementation of a new Category 3 guidance document.
Proposed Solution Document
Document title
I0187 - Change Report (Proposal Plan) V1.0 (Pre-Approval) 09.01.2025
Archive
Off
Problem Statement
Schedule 8 - Unbilled Energy Code of Practice has not been reviewed since its development for REC go-live. The Schedule needs to be reviewed to ensure it is up to date, understand if there are any conflicts with best practice and identify any gaps or duplication.
Stages Selection
Stages Selection
I0187 - Change Proposal Form
I0187 - Change Report (Proposal Plan) V1.0 (Approved) 21.01.2025
I0187 - Change Report (Extension to Plan) Approved 17.06.2025
I0187 - Change Report (Extension to Plan) 02.09.2025
I0187 - Change Report (Extension to Plan) 13.01.2025 (Pre-Approval)
I0187 - Change Report (Extension to Plan) V1.0 Approved 25.06.2026
Company Name
Code Manager
Review status
Review required
Non dual-fuel Gas PSR Consumer
Date of latest update
Type
Issue
ID
I0186
Change Category
Change Path
Priority
Urgent
No
Latest Update
26/08/2025 - Update to Proposal Plan published. This will be presented to the REC Change Panel at their meeting on 02 September 2025.
Summary
Non dual-fuel Consumers who register upon the PSR, will have their PSR data flow across energy industry data flows to mean that all parties are aware of any PSR Needs Codes, allowing us all to provide equal access to our services and support. This will be achieved via the utilisation of existing processes and systems. Initially a pilot will take place for a minimum of 3 months between participating companies before extending this to the whole industry”.
Impacted REC Documents
Impacted REC Services
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Problem Statement
The majority of domestic customers in the UK are what are called in the industry ‘dual-fuel’ - this means that with two types of energy (electricity & gas) a domestic dwelling has a single supplier ie they pay their bill to one organisation. This ‘dual-fuel’ position has supported the industry improvements to Priority Services Register (PSR) data flows by allowing previous divides to be overstepped in terms of data flows between energy types. There is however a problem which this RECC request aims to resolve. That is, where a customer who has both fuel types, also has two suppliers and they want to register upon the PSR. This was always a ‘known’ gap shared with our regulator when the many improvements were implemented across the PSR and considered to be something that would be addressed at a later date. This ‘gap’ means that without the dual-fuel link, currently data flows do not complete across energy types via the supplier data flow triggers.
Stages Selection
Stages Selection
Change Proposal Form - Non dual-fuel Gas PSR Customer
I0186 - Change Report (Proposal Plan) V1.0 (Approved) 18.02.2025
Company Name
British Gas
Review status
Review required
Introducing a Reasonable Endeavours Scheme within the REC
Date of latest update
Type
Issue
ID
I0175
Urgent
No
Latest Update
24/03/26 - Issue placed on hold pending development of Energy Theft Reduction White Paper
Summary
There is a current disincentive for a Supplier to pursue a particularly complex energy theft investigation where there is both little prospect of costs being recovered directly from the Consumer and those costs materially exceeding the Theft Detection Value under the TDIS.
Status
Status
Implementation Status
Date Raised
Date of Update to Priority
Solution Development
Stages Selection
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
rosalind.timperley
SME Role
Lead Assurance Analyst
SME User
awaghorn@deloitte.co.uk
I0175- Introducing a Reasonable Endeavours Scheme within the REC.docx
Company Name
-
Review status
Review required
Mandating ETTOS follow up
Date of latest update
Type
Issue
ID
I0174
Urgent
No
Latest Update
22/07/2025 - I0174 has been moved to Issue Resolved as the problem statement of this issue has been addressed under R0173 Improvements to TDIS, which will be implemented on 22/09/2025, with an effective date of 1/10/2025
Summary
It has been identified that not all ETTOS leads are flowing through into the theft outcome files. This proposal aims to assess this and clarify the appropriate procedure.
Impacted Consumers
Impacted REC Documents
Status
Implementation Status
Date Raised
Date of Update to Priority
Solution Development
Stages Selection
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
rosalind.timperley
SME Role
Lead Assurance Analyst
SME User
awaghorn@deloitte.co.uk
I0174 - Mandating ETTOS follow up
Company Name
REC Code Manager
Review status
Review required
End-to-End New Connections Process Review
Date of latest update
Type
Issue
ID
I0172
Priority
Urgent
No
Latest Update
On 05 February 2026, the Code Manager decided that I0172 would be closed as resolved. After extensive industry engagement, no REC Code changes were identified as necessary. All address management elements raised under I0172 will be handled under I0200. The Crossed Meters process review will be raised in a separate Change Proposal (REC Issue I0314).
Summary
The REC Code Manager is conducting a end-to-end review of the new connections process, examining issues that occur across all industry codes.
Impacted Consumers
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Problem Statement
Reported inconsistencies in the application of elements of the entire new connections process result in poor Consumer outcomes. Whilst the new connections process spans multiple processes owned by different Codes, the REC Code Manager is conducting an exploratory initial analysis, owing to our place as a dual-fuel, Consumer facing Code. This analysis is expected to yield multiple modifications across multiple Codes that will result in improvements to the new connections process.
Stages Selection
Stages Selection
I0172 - Issue Proposal Form (pdf)
I0172 Change Report (Proposal Plan) V2.0 (17.06.2025)
I0172 - Update to Plan V1.1 (17.06.2025) Approved
Non-IGT Gas Meter Install Process Map (August 2025 Change Issues Group)
I0172 - Update to Plan V2.0 (09.12.2025) Approved
Company Name
-
Review status
Review required