Post-MHHS Full Transition Complete (M15) REC updates
Date of latest update
Type
Issue
ID
I0325
Change Category
Other Industry Codes impacted
Change Path
Priority
Urgent
No
Latest Update
21/07/2026 - On 21 July 2026, the REC Change Panel voted to approve the Change Report (Proposal Plan) for I0325.
Summary
The REC was updated, primarily through R0209 and R0241, to add requirements that support the transition to, and enduring operation of the MHHS arrangements. As part of the transition, each impacted Metering Point will be migrated using processes defined in Codes, including the REC. Once this migration activity is complete, the legacy and transitional arrangements will become redundant and should be removed from the REC to support its efficient operation
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Problem Statement
Retention of redundant obligations within the REC would make it more complex to navigate for Market Participants and could cause confusion on the obligations that are in effect to support the efficient operation of the Great British Energy retail market. It is also worth noting that until Ofgem formally closes the MHHS Significant Code Review (SCR), this REC Issue could potentially impact that SCR.
Stages Selection
Stages Selection
SME
SME Role
Lead Technical Analyst
SME Role
Lead Assurance Analyst
I0325 submission form
I0325 Scope list
Company Name
-
Review status
Review required
Crossed Meters Process: Clarifications and Support
Date of latest update
Type
Issue
ID
I0314
Change Category
Change Path
Priority
Urgent
No
Latest Update
12/05/2026 - The Information Request has closed. The Code Manager is curently assessing the responses
Summary
This issue seeks to solve is the gap between the documented REC Crossed Meters process and how it is being applied operationally. The aim is to ensure all parties fully understand the process, apply it consistently, and have the support necessary to achieve timely, correct resolution of Crossed Meter cases.
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Stages Selection
Stages Selection
SME
SME Role
Lead Technical Analyst
SME Role
Lead Assurance Analyst
I0314 submission form
I0314 Change Report (Proposal Plan) Approved 21.04.26
Company Name
-
Review status
Review required
Categorisation of Gas Address Amendment SDEP Cases
Date of latest update
Type
Issue
ID
I0305
Priority
Urgent
No
Latest Update
20/01/2026 - Issue accepted in by Code Manager
Summary
The Market Message PT0055 is specifically used for SDEP cases related to Gas Crossed Meter queries. We have identified a large number of cases requesting resolutions relating to Gas Address Amendments that are being raised in PT0055.
Impacted REC Documents
Impacted REC Services
Status
Status
Implementation Status
Date Raised
Date of Update to Priority
Solution Development
Stages Selection
Stages Selection
I0305 submission form
Company Name
-
Review status
Review required
Schedule 30 - Resolution of Consumer Facing Switching and Billing Issues 3.1
– Implemented on
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Schedule 30 - Resolution of Consumer Facing Switching and Billing Issues 3.0
– Implemented on
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Erroneous Switch Review: CSS Solution
Date of latest update
Type
Issue
ID
I0237
Change Category
Change Path
Priority
Urgent
No
Latest Update
26/06/2026 On 25 June 2026, the REC Change Panel approved this extension to plan.
Summary
The current solution for Erroneous Switch (ES) resolution is failing some Consumers, there are gaps in the process and several areas that could be considered for improvement. It has been a number of years since the process has been reviewed end to end. Since then, Faster Switching has been introduced and MHHS is on the horizon.
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
I0237 Erroneous Switch Draft Guidance Document V0.2
Archive
Off
Problem Statement
ES obligations are a key Consumer-impacting process which facilitate the quick resolution of Consumer detriment as efficiently as possible and requires an end-to-end review.
Stages Selection
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
vaishnsharma@deloitte.co.uk
Change proposal Form
I0237 - Change Report (Proposal plan) Approved 17.06.2025
I0237 Change Proposal Re Plan V2.0
I0237 Extension to Plan V1.0 Approved 25.06.2026
Company Name
-
Review status
Review required
Multiple Switch Requests Increasing Objection Rate
Date of latest update
Type
Issue
ID
I0214
Change Category
Change Path
Priority
Urgent
No
Latest Update
20/05/2025 - the Code Manager has withdrawn this Issue, as there are no adequate solution options and minimal Consumer detriment. The adoption window has closed.
Summary
REC Parties have told the Code Manager that they are seeing multiple registrations attempts (10 plus attempts on consecutive days in some instances) on individual MPxNs. They are concerned about Consumer detriment as those trying to switch are not getting time to review objection related communications from their current Supplier to allow them to act and resolve the issue. This was initially presented as a non-domestic issue, but initial Code Manager investigations have also highlighted potential concern around proposed domestic transfers as well. There is also a risk of Party Performance impacts with initial analysis flagging potential impacts on Performance Assurance Risk Drivers, 8.9, 8.10 & 8.11.
Change Plan
Presented at Change Issues Group
Completed
Start:
Due:
Completion:
06 Mar 2025Impacted Consumers
Impacted REC Documents
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Problem Statement
Non-Domestic Consumers are having their Switch experience affected by multiple Objection attempts following a single initial attempt to register for their supply by a prospective gaining Supplier. This results in Consumer detriment, as multiple Objections result in repeated rounds of communications to the Supplier. This results from automated Registration systems employed by Non-Domestic Suppliers.
Stages Selection
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
maxime.van-eyseren@capgemini.com
SME Role
Lead Assurance Analyst
SME User
vaishnsharma@deloitte.co.uk
Change Issue Proposal Form
I0214 Change Report (Plan) (Approved) V1.0 17.12.24
I0214 Rebaselined Plan v1.0 Approved 28.03.25
Company Name
Code Manager
Review status
Review required
Creation of a Mechanism to Allow Third Parties to Report Objection Activity
Date of latest update
Type
Issue
ID
I0213
Change Category
Change Path
Priority
Urgent
No
Latest Update
15/07/2025 - The Code Manager has rejected Issue I0213. This Issue has been deemed out of scope of the REC and has been rejected following a legal review. This decision was ratified by the REC Change Panel at their meeting on 15 July 2025.
Summary
Presently only industry parties can raise the matter of non-compliant or unwarranted objections activity that a supplier may be participating in. This Issues has been raised to request RECCo to consider accepting notice and evidence (that can be acted upon) from qualifying 'non industry' parties, from third party consultants and brokers.
Change Plan
Proposal Plan Approved at REC Change Panel
Completed
Start:
Due:
Completion:
06 May 2025Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- I0213 has been raised with a suggestion that the Code Manager should consider accepting notice and evidence from qualifying non-industry Parties, including Third Party consultants and brokers (Third Party Intermediaries (TPIs)). A possible solution for this may include a new submission page, or form, on the REC Portal, that would allow Third Parties to submit evidence of non-compliant Objection activity.
Problem Statement
There is currently not a method for Third Parties, who may be involved in the Switching process, to report non-compliant Objection activity. Non-Compliant Objection activity can result in time consuming procedures for Consumers, creating unnecessary engagement with Energy Suppliers, and may result in a financial burden.
Stages Selection
Stages Selection
I0213 - Change Proposal Form
I0213 - Change Report (Proposal Plan) 25.04.2025 (Approved)
I0213 - Solution Development Report (for Party impact assessment) V1.0 (16.05.2025)
I0213 Consolidated Impact Assessment Responses V1.0 (Non-Confidential) 07.07.2025
Company Name
Energy Consultants Association
Review status
Review required
Schedule 30 - Resolution of Consumer Facing Switching and Billing Issues 2.3
– Implemented on
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Schedule 30 - Resolution of Consumer Facing Switching and Billing Issues 2.2
– Implemented on
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