Introducing a Process to Provide Updates During Fault Resolutions
Date of latest update
Type
Issue
ID
I0197
Change Category
Other Industry Codes impacted
Priority
Urgent
No
Latest Update
10/06/2026 - The Code Manager, following an approval to an Update to Plan by the REC Metering Expert Panel, has placed I0197 on hold.
Summary
Some customers have had faulty meters for a prolonged period, which impacts billing and settlement, and can prevent customers accessing specific tariffs. Currently the REC only has obligations relating to electricity meter faults, and these do not actually require work to be done to address faults. This issues proposes the introduction a maximum timeframe Fault Resolution deadline to resolve issues around faulty meters.
Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Problem Statement
Consumers have had faulty meters for a prolonged period, which impacts billing and settlement, and can prevent customers accessing specific tariffs.
Stages Selection
Stages Selection
SME
SME Role
Lead Assurance Analyst
SME User
vaishnsharma@deloitte.co.uk
I0197 - Change Proposal Form
I0197 - Change Report (Proposal Plan) V1.0 (Approved) 03.06.2025
I0197 - Update to Plan V3.0 (On Hold) 03.06.2026
Company Name
-
Review status
Review required
Metering Asset Manager (MAM) Communication Method Register
Date of latest update
Type
Change
ID
R0198
Change Category
Other Industry Codes impacted
Change Path
Priority
Urgent
No
Latest Update
This Change Proposal has been implemented as part of the February 2026 REC Release.
Summary
Studies conducted by the REC Performance Assurance (RPA) function of the REC Code Manager have concluded that gas market data fidelity may be improved by reducing the frequency of missed messages between Metering Asset Managers and other REC Parties. This Issue seeks to explore mechanisms by which a reduction in the number of permissible communication methods used by MAMs could support the data quality improvement objective.
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Date
27 February 2026
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
I0198 - Draft Schedule 14 - Metering Operations & Draft Communications Method Register
Archive
Off
Document title
R0198 - Draft Schedule 14 - Metering Operations & Draft Communications Method Register V2.0
Archive
Off
Problem Statement
MAMs communicate with each other, and with other parties, using up to three possible methods as they send Market Messages in line with their obligations in the REC. It has been suggested that moving to a single communication method might help mitigate gas data quality issues. This Issue seeks to explore an interim solution to facilitate this.
Stages Selection
SME
SME Role
Lead Assurance Analyst
SME User
beth.brown@capgemini.com
SME Role
Lead Assurance Analyst
SME User
vaishnsharma@deloitte.co.uk
I0198 Change Proposal (pdf)
I0198 Change Report (Plan) (Approved) V2.0 03.04.2
I0198 Change Proposal Re-Plan V1.0 28.03.25
I0198 Change Report (IA) V1.0 03.04.25
R0198 Consolidated IA Responses V1.0 Non-Confidential
R0198 Change Report (Consultation) V1.0 11.06.25
R0198 Change Proposal Re-Plan V2.0 02.07.25
Change Report (Consultation) V2.0 11.07.25
R0198 Consolidated Consultation Responses V1.0 06.08.25
R0198 Change Report (Final Recommendation: Pre-Vote) V1.1 13.08.25
R0198 Change Report (Final Reccomendation - Post-Vote) V1.0 13.08.25
Company Name
-
Review status
Review required
Introduction of SLA for Supplier De-Registration on Disconnected Meters
Date of latest update
Type
Change
ID
R0191
Change Category
Change Path
Priority
Urgent
No
Latest Update
This Change Proposal was implemented as part of the 7 November 2025 REC Release.
Summary
Issue has been discussed twice at RIG and has been identified via data cleanse activity. Parties identified that there are a number of meters (NG alone have 5k in this state) that are showing as terminated but an active Energy Supplier appointment. Discussion at RIG identified that REC Is potentially lacking detail/obligations/timescales on suppliers/DNOs to report/update/respond to disconnection queries.
Change Plan
Change Plan approved by Change Panel
Completed
Start:
Due:
Completion:
01 Apr 2025Presented at Change Issues Group
Completed
Start:
Due:
Completion:
03 Apr 2025Change Report (For Consultation) approved by Change Panel
Completed
Start:
Due:
Completion:
17 Jun 2025Approved at Change Panel
Completed
Start:
Due:
Completion:
05 Aug 2025Impacted Consumers
Impacted REC Documents
Status
Implementation Date
07 November 2025
| Included changes | Affected REC Items | |
|---|---|---|
| R0003 | Market-wide Half-Hourly Settlement Implementation |
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
I0191 draft legal text for IA
Archive
Off
Document title
R0191 draft legal text for consultation - pre MHHS
Archive
Off
Document title
R0191 draft legal text for consultation - post MHHS
Archive
Off
Problem Statement
There is no time scale by which Energy Suppliers need to have submitted the Registration De-Activation Request or for electricity to have raised a query with the Distribution Network Operator (DNO) if they believe the Metering Point should not be Disconnected. This raises difficulties for the REC Performance Assurance team when monitoring and enforcing this obligation.
Stages Selection
I0191- De-energisation of disconnected meters
I0191 Change Report (Proposal Plan) V1.1 Approved 01.04.25
I0191 Consolidated Impact Assessment Responses v1.0
R0191 Change Report (For Consultation) V1.1
R0191 Consolidated Consultation Responses V1.0
R0191 Change Report (Final Recommendation) Approved 05.08.25
Company Name
REC Issues Group
Review status
Review required
Related Meter Point RMP status rules
Date of latest update
Type
Change
ID
R0190
Change Category
Change Path
Priority
Urgent
No
Latest Update
This Change Proposal has been implemented as part of the February 2026 REC Release.
Summary
The drafting in Schedule 28 – Related Metering Points has been updated for Market-wide Half Hourly Settlement (MHHS), allowing related Metering Points to be in a Status of Operational or Created in MPRS, as long as all Related Metering Points are in the same Status. This Change Proposal suggests allowing Secondary Metering Points with a Status of Created to be linked to Primary Metering Points with a Status of Operational, for MHHS migrated Metering Points only.
Change Plan
Presented at Change Issues Group
Completed
Start:
Due:
Completion:
07 Aug 2025Proposal Plan approved by Change Panel
Completed
Start:
Due:
Completion:
19 Aug 2025Impacted Consumers
Impacted REC Documents
Status
Implementation Date
27 February 2026
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
I0190 - Draft Schedule 28 changes for IA
Archive
Off
Problem Statement
By not allowing Primary Metering Points with a Status of Operational to be linked to Secondary Metering Points with a Status of Created, where the Metering Points have migrated into the MHHS arrangements, full advantage is not being taken of the MHHS functionality of automatically appointing agents to Secondary Metering Points.
Stages Selection
SME
SME Role
Lead Assurance Analyst
SME User
awaghorn@deloitte.co.uk
I0190 - Related Meter Point RMP status rules
I0190 Change Report (Proposal Plan) V1.0
I0190 Consolidated Information Request Responses v1.0
I0190 Consolidated Impact Assessment Responses v1.0
I0190 Extension to Plan V1.0 approved 30.10.25
R0190 Change Report (For Consultation) V1.0 approved 18.11.25
R0190 Consolidated Consultation Responses v1.0
R0190 Change Report (Final Recommendation) V1.0 post vote
Company Name
Code Body/ Administrator
Review status
Review required
Voice of the Consumer
Date of latest update
Type
Issue
ID
I0189
Change Category
Priority
Urgent
No
Latest Update
25/02/2026 - an Issue Closure Report has been published and this Issue moved to resolved.
Summary
There is currently a gap in the understanding of the effectiveness of the retail systems and processes in delivering positive outcomes for Consumers. While Consumer surveys are conducted on certain areas to some aspects of Consumer satisfaction, it may be necessary to expand the evaluation methods used by the Code Manager to gain a more comprehensive understanding.
Change Plan
Working Group 1
Completed
Start:
Due:
Completion:
12 Dec 2024Working Group 2
Completed
Start:
Due:
Completion:
10 Feb 2025Working Group 3
Completed
Start:
Due:
Completion:
18 Mar 2025Working Group 4
Completed
Start:
Due:
Completion:
30 Apr 2025Extension to Plan approved by Change Panel
Completed
Start:
Due:
Completion:
20 May 2025Working Group 5
Completed
Start:
Due:
Completion:
12 Jun 2025Working Group 6
Completed
Start:
Due:
Completion:
28 Jul 2025Impacted Consumers
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
I0189 proposed legal text - draft 1
Archive
Off
Problem Statement
RECCo’s mission is to facilitate the efficient and effective running of the retail energy market, including its systems and processes through promoting innovation, competition, and delivering positive Consumer outcomes. However, the Code Manager receives limited feedback directly from Consumers to determine if this mission is being fulfilled.
Stages Selection
Stages Selection
SME
SME Role
Lead Assurance Analyst
SME User
amoden@deloitte.co.uk
I0189- Voice of the Consumer
I0189 Change Report (Proposal Plan) v1.0 20.11.2024
I0189 Extension to Plan V1.0 Approved 20.05.2025
I0189 Extension to Plan V2.0 Approved 23.09.2025
I0189 Issue Closure Report V1.1
Company Name
Code Administrator
Review status
Review required
Housekeeping Amendments
Date of latest update
Type
Change
ID
R0192
Change Category
Change Path
Priority
Urgent
No
Latest Update
06/08/24 - Change Proposal approved for implementation on 06 September 2024.
Summary
The Code Manager has identified a number of typographical and formatting errors, as well as opportunities to provide clarity, improve consistency and accuracy across the REC Services and products. These changes have been assessed as meeting the criteria to be progressed via a Housekeeping Change Proposal.
Change Plan
Housekeeping Report Published
Completed
Start:
25 Jul 2024Due:
26 Jul 2024Completion:
26 Jul 2024Responsible Committee Decision
Completed
Start:
26 Jul 2024Due:
06 Aug 2024Completion:
Impacted Consumers
Status
Implementation Date
06 September 2024
| Included changes | Affected REC Items | |
|---|---|---|
| R0003 | Market-wide Half-Hourly Settlement Implementation |
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
API GES Supply Point Switching Technical Specification v1.1
Archive
Off
Document title
Housekeeping legal text changes
Archive
Off
Problem Statement
This is a Housekeeping Change Proposal subject to the Housekeeping Change Proposal process, rather than the standard change process. The nature of the change is that it makes non-material changes to the REC Products to correct typographical and consistency errors. It also provides an opportunity to introduce necessary clarifications.
Stages Selection
Company Name
-
Review status
Review required
Changes to Terms of reference following acceptance of R0167
Date of latest update
Type
Change
ID
R0188
Change Path
Urgent
No
Latest Update
20/08/2024 - Approved for implementation on 06/09/2024.
Summary
This Housekeeping Change Proposal seeks to update the Terms of Reference of the REC Change Panel and the Performance Assurance Board, following the acceptance of R0167, to reflect Issues.
Impacted Consumers
Impacted REC Parties and Market Participants
Status
Implementation Date
06 September 2024
| Included changes | Affected REC Items | |
|---|---|---|
| R0003 | Market-wide Half-Hourly Settlement Implementation |
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
REC Change Panel - Terms of Reference
Archive
Off
Document title
REC Performance Assurance Board (PAB) - Terms of Reference
Archive
Off
Problem Statement
This Housekeeping Change Proposal seeks to update the Change Panel and Performance Assurance Board, Terms of Reference to reflect that these Committees consider change Issues as well as Change Proposals.
Stages Selection
R0188 - Change Proposal Form
R0188 - Housekeeping Change Report (Post Approval)
Company Name
Rec Manager
Review status
Review required
Schedule 8 Review and Best Practice Guidance Development
Date of latest update
Type
Issue
ID
I0187
Change Category
Change Path
Priority
Urgent
No
Latest Update
26/06/2026 On 25 June 2026, the REC Change Panel approved this extension to plan.
Summary
Schedule 8 - Unbilled Energy Code of Practice has not been reviewed since its development for REC go-live. This Issue seeks to understand if there are any conflicts in the Schedule with best practice and identify any gaps or duplication. Alongside this, a best practice guidance document will be developed which is relevant, complete and aligned to current processes and obligations.
Change Plan
Proposal Plan Approved at Change Panel
Completed
Start:
Due:
Completion:
21 Jan 2025Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- A new version of Schedule 8.
- Implementation of a new Category 3 guidance document.
Proposed Solution Document
Document title
I0187 - Change Report (Proposal Plan) V1.0 (Pre-Approval) 09.01.2025
Archive
Off
Problem Statement
Schedule 8 - Unbilled Energy Code of Practice has not been reviewed since its development for REC go-live. The Schedule needs to be reviewed to ensure it is up to date, understand if there are any conflicts with best practice and identify any gaps or duplication.
Stages Selection
Stages Selection
I0187 - Change Proposal Form
I0187 - Change Report (Proposal Plan) V1.0 (Approved) 21.01.2025
I0187 - Change Report (Extension to Plan) Approved 17.06.2025
I0187 - Change Report (Extension to Plan) 02.09.2025
I0187 - Change Report (Extension to Plan) 13.01.2025 (Pre-Approval)
I0187 - Change Report (Extension to Plan) V1.0 Approved 25.06.2026
Company Name
Code Manager
Review status
Review required
Non dual-fuel Gas PSR Consumer
Date of latest update
Type
Issue
ID
I0186
Change Category
Change Path
Priority
Urgent
No
Latest Update
26/08/2025 - Update to Proposal Plan published. This will be presented to the REC Change Panel at their meeting on 02 September 2025.
Summary
Non dual-fuel Consumers who register upon the PSR, will have their PSR data flow across energy industry data flows to mean that all parties are aware of any PSR Needs Codes, allowing us all to provide equal access to our services and support. This will be achieved via the utilisation of existing processes and systems. Initially a pilot will take place for a minimum of 3 months between participating companies before extending this to the whole industry”.
Impacted REC Documents
Impacted REC Services
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Problem Statement
The majority of domestic customers in the UK are what are called in the industry ‘dual-fuel’ - this means that with two types of energy (electricity & gas) a domestic dwelling has a single supplier ie they pay their bill to one organisation. This ‘dual-fuel’ position has supported the industry improvements to Priority Services Register (PSR) data flows by allowing previous divides to be overstepped in terms of data flows between energy types. There is however a problem which this RECC request aims to resolve. That is, where a customer who has both fuel types, also has two suppliers and they want to register upon the PSR. This was always a ‘known’ gap shared with our regulator when the many improvements were implemented across the PSR and considered to be something that would be addressed at a later date. This ‘gap’ means that without the dual-fuel link, currently data flows do not complete across energy types via the supplier data flow triggers.
Stages Selection
Stages Selection
Change Proposal Form - Non dual-fuel Gas PSR Customer
I0186 - Change Report (Proposal Plan) V1.0 (Approved) 18.02.2025
Company Name
British Gas
Review status
Review required
Gas Meter Type Code - Thermal Mass Measurement
Date of latest update
Type
Issue
ID
I0184
Urgent
No
Latest Update
16/10/2024 - This Change Issue has been withdrawn at the request of the proposer.
Summary
Empty
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Date of Update to Priority
Solution Development
Stages Selection
Stages Selection
I0184 - Change Proposal Form (PDF)
Company Name
Octopus Energy Ltd
Review status
Review required