A process for resolution of gas unregistered sites
Date of latest update
Type
Issue
ID
I0199
Other Industry Codes impacted
Change Path
Urgent
No
Latest Update
09/10/2024 - This Issue has been withdrawn as it will be progressed as part of I0172 and any Issues not related to the REC will be handed off to UNC & IGTUNC.
Summary
Issue raised by RECCo at RIG. Healthy discussions have led to a recommendation that RIG refer this to ChIG for further discussion. GTs have reported to RECCo that there are approx 85,000 unregistered sites on the networks with no process for resolution between GTs and Suppliers
Impacted Consumers
Status
Status
Implementation Status
Date Raised
Fuel
Date of Update to Priority
Solution Development
Stages Selection
Stages Selection
I0199 - Gas Unregistered Sites (PDF)
Company Name
REC Code Manager
Review status
Review required
Introducing a Process to Provide Updates During Fault Resolutions
Date of latest update
Type
Issue
ID
I0197
Change Category
Other Industry Codes impacted
Priority
Urgent
No
Latest Update
10/06/2026 - The Code Manager, following an approval to an Update to Plan by the REC Metering Expert Panel, has placed I0197 on hold.
Summary
Some customers have had faulty meters for a prolonged period, which impacts billing and settlement, and can prevent customers accessing specific tariffs. Currently the REC only has obligations relating to electricity meter faults, and these do not actually require work to be done to address faults. This issues proposes the introduction a maximum timeframe Fault Resolution deadline to resolve issues around faulty meters.
Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Problem Statement
Consumers have had faulty meters for a prolonged period, which impacts billing and settlement, and can prevent customers accessing specific tariffs.
Stages Selection
Stages Selection
SME
SME Role
Lead Assurance Analyst
SME User
vaishnsharma@deloitte.co.uk
I0197 - Change Proposal Form
I0197 - Change Report (Proposal Plan) V1.0 (Approved) 03.06.2025
I0197 - Update to Plan V3.0 (On Hold) 03.06.2026
Company Name
-
Review status
Review required
Introduction of SLA for Supplier De-Registration on Disconnected Meters
Date of latest update
Type
Change
ID
R0191
Change Category
Change Path
Priority
Urgent
No
Latest Update
This Change Proposal was implemented as part of the 7 November 2025 REC Release.
Summary
Issue has been discussed twice at RIG and has been identified via data cleanse activity. Parties identified that there are a number of meters (NG alone have 5k in this state) that are showing as terminated but an active Energy Supplier appointment. Discussion at RIG identified that REC Is potentially lacking detail/obligations/timescales on suppliers/DNOs to report/update/respond to disconnection queries.
Change Plan
Change Plan approved by Change Panel
Completed
Start:
Due:
Completion:
01 Apr 2025Presented at Change Issues Group
Completed
Start:
Due:
Completion:
03 Apr 2025Change Report (For Consultation) approved by Change Panel
Completed
Start:
Due:
Completion:
17 Jun 2025Approved at Change Panel
Completed
Start:
Due:
Completion:
05 Aug 2025Impacted Consumers
Impacted REC Documents
Status
Implementation Date
07 November 2025
| Included changes | Affected REC Items | |
|---|---|---|
| R0003 | Market-wide Half-Hourly Settlement Implementation |
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
I0191 draft legal text for IA
Archive
Off
Document title
R0191 draft legal text for consultation - pre MHHS
Archive
Off
Document title
R0191 draft legal text for consultation - post MHHS
Archive
Off
Problem Statement
There is no time scale by which Energy Suppliers need to have submitted the Registration De-Activation Request or for electricity to have raised a query with the Distribution Network Operator (DNO) if they believe the Metering Point should not be Disconnected. This raises difficulties for the REC Performance Assurance team when monitoring and enforcing this obligation.
Stages Selection
I0191- De-energisation of disconnected meters
I0191 Change Report (Proposal Plan) V1.1 Approved 01.04.25
I0191 Consolidated Impact Assessment Responses v1.0
R0191 Change Report (For Consultation) V1.1
R0191 Consolidated Consultation Responses V1.0
R0191 Change Report (Final Recommendation) Approved 05.08.25
Company Name
REC Issues Group
Review status
Review required
Related Meter Point RMP status rules
Date of latest update
Type
Change
ID
R0190
Change Category
Change Path
Priority
Urgent
No
Latest Update
This Change Proposal has been implemented as part of the February 2026 REC Release.
Summary
The drafting in Schedule 28 – Related Metering Points has been updated for Market-wide Half Hourly Settlement (MHHS), allowing related Metering Points to be in a Status of Operational or Created in MPRS, as long as all Related Metering Points are in the same Status. This Change Proposal suggests allowing Secondary Metering Points with a Status of Created to be linked to Primary Metering Points with a Status of Operational, for MHHS migrated Metering Points only.
Change Plan
Presented at Change Issues Group
Completed
Start:
Due:
Completion:
07 Aug 2025Proposal Plan approved by Change Panel
Completed
Start:
Due:
Completion:
19 Aug 2025Impacted Consumers
Impacted REC Documents
Status
Implementation Date
27 February 2026
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
I0190 - Draft Schedule 28 changes for IA
Archive
Off
Problem Statement
By not allowing Primary Metering Points with a Status of Operational to be linked to Secondary Metering Points with a Status of Created, where the Metering Points have migrated into the MHHS arrangements, full advantage is not being taken of the MHHS functionality of automatically appointing agents to Secondary Metering Points.
Stages Selection
SME
SME Role
Lead Assurance Analyst
SME User
awaghorn@deloitte.co.uk
I0190 - Related Meter Point RMP status rules
I0190 Change Report (Proposal Plan) V1.0
I0190 Consolidated Information Request Responses v1.0
I0190 Consolidated Impact Assessment Responses v1.0
I0190 Extension to Plan V1.0 approved 30.10.25
R0190 Change Report (For Consultation) V1.0 approved 18.11.25
R0190 Consolidated Consultation Responses v1.0
R0190 Change Report (Final Recommendation) V1.0 post vote
Company Name
Code Body/ Administrator
Review status
Review required
Voice of the Consumer
Date of latest update
Type
Issue
ID
I0189
Change Category
Priority
Urgent
No
Latest Update
25/02/2026 - an Issue Closure Report has been published and this Issue moved to resolved.
Summary
There is currently a gap in the understanding of the effectiveness of the retail systems and processes in delivering positive outcomes for Consumers. While Consumer surveys are conducted on certain areas to some aspects of Consumer satisfaction, it may be necessary to expand the evaluation methods used by the Code Manager to gain a more comprehensive understanding.
Change Plan
Working Group 1
Completed
Start:
Due:
Completion:
12 Dec 2024Working Group 2
Completed
Start:
Due:
Completion:
10 Feb 2025Working Group 3
Completed
Start:
Due:
Completion:
18 Mar 2025Working Group 4
Completed
Start:
Due:
Completion:
30 Apr 2025Extension to Plan approved by Change Panel
Completed
Start:
Due:
Completion:
20 May 2025Working Group 5
Completed
Start:
Due:
Completion:
12 Jun 2025Working Group 6
Completed
Start:
Due:
Completion:
28 Jul 2025Impacted Consumers
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
I0189 proposed legal text - draft 1
Archive
Off
Problem Statement
RECCo’s mission is to facilitate the efficient and effective running of the retail energy market, including its systems and processes through promoting innovation, competition, and delivering positive Consumer outcomes. However, the Code Manager receives limited feedback directly from Consumers to determine if this mission is being fulfilled.
Stages Selection
Stages Selection
SME
SME Role
Lead Assurance Analyst
SME User
amoden@deloitte.co.uk
I0189- Voice of the Consumer
I0189 Change Report (Proposal Plan) v1.0 20.11.2024
I0189 Extension to Plan V1.0 Approved 20.05.2025
I0189 Extension to Plan V2.0 Approved 23.09.2025
I0189 Issue Closure Report V1.1
Company Name
Code Administrator
Review status
Review required
Housekeeping Amendments
Date of latest update
Type
Change
ID
R0192
Change Category
Change Path
Priority
Urgent
No
Latest Update
06/08/24 - Change Proposal approved for implementation on 06 September 2024.
Summary
The Code Manager has identified a number of typographical and formatting errors, as well as opportunities to provide clarity, improve consistency and accuracy across the REC Services and products. These changes have been assessed as meeting the criteria to be progressed via a Housekeeping Change Proposal.
Change Plan
Housekeeping Report Published
Completed
Start:
25 Jul 2024Due:
26 Jul 2024Completion:
26 Jul 2024Responsible Committee Decision
Completed
Start:
26 Jul 2024Due:
06 Aug 2024Completion:
Impacted Consumers
Status
Implementation Date
06 September 2024
| Included changes | Affected REC Items | |
|---|---|---|
| R0003 | Market-wide Half-Hourly Settlement Implementation |
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
API GES Supply Point Switching Technical Specification v1.1
Archive
Off
Document title
Housekeeping legal text changes
Archive
Off
Problem Statement
This is a Housekeeping Change Proposal subject to the Housekeeping Change Proposal process, rather than the standard change process. The nature of the change is that it makes non-material changes to the REC Products to correct typographical and consistency errors. It also provides an opportunity to introduce necessary clarifications.
Stages Selection
Company Name
-
Review status
Review required
Changes to Terms of reference following acceptance of R0167
Date of latest update
Type
Change
ID
R0188
Change Path
Urgent
No
Latest Update
20/08/2024 - Approved for implementation on 06/09/2024.
Summary
This Housekeeping Change Proposal seeks to update the Terms of Reference of the REC Change Panel and the Performance Assurance Board, following the acceptance of R0167, to reflect Issues.
Impacted Consumers
Impacted REC Parties and Market Participants
Status
Implementation Date
06 September 2024
| Included changes | Affected REC Items | |
|---|---|---|
| R0003 | Market-wide Half-Hourly Settlement Implementation |
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
REC Change Panel - Terms of Reference
Archive
Off
Document title
REC Performance Assurance Board (PAB) - Terms of Reference
Archive
Off
Problem Statement
This Housekeeping Change Proposal seeks to update the Change Panel and Performance Assurance Board, Terms of Reference to reflect that these Committees consider change Issues as well as Change Proposals.
Stages Selection
R0188 - Change Proposal Form
R0188 - Housekeeping Change Report (Post Approval)
Company Name
Rec Manager
Review status
Review required
Schedule 8 Review and Best Practice Guidance Development
Date of latest update
Type
Issue
ID
I0187
Change Category
Change Path
Priority
Urgent
No
Latest Update
26/06/2026 On 25 June 2026, the REC Change Panel approved this extension to plan.
Summary
Schedule 8 - Unbilled Energy Code of Practice has not been reviewed since its development for REC go-live. This Issue seeks to understand if there are any conflicts in the Schedule with best practice and identify any gaps or duplication. Alongside this, a best practice guidance document will be developed which is relevant, complete and aligned to current processes and obligations.
Change Plan
Proposal Plan Approved at Change Panel
Completed
Start:
Due:
Completion:
21 Jan 2025Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- A new version of Schedule 8.
- Implementation of a new Category 3 guidance document.
Proposed Solution Document
Document title
I0187 - Change Report (Proposal Plan) V1.0 (Pre-Approval) 09.01.2025
Archive
Off
Problem Statement
Schedule 8 - Unbilled Energy Code of Practice has not been reviewed since its development for REC go-live. The Schedule needs to be reviewed to ensure it is up to date, understand if there are any conflicts with best practice and identify any gaps or duplication.
Stages Selection
Stages Selection
I0187 - Change Proposal Form
I0187 - Change Report (Proposal Plan) V1.0 (Approved) 21.01.2025
I0187 - Change Report (Extension to Plan) Approved 17.06.2025
I0187 - Change Report (Extension to Plan) 02.09.2025
I0187 - Change Report (Extension to Plan) 13.01.2025 (Pre-Approval)
I0187 - Change Report (Extension to Plan) V1.0 Approved 25.06.2026
Company Name
Code Manager
Review status
Review required
DPI Extract from CSS
Date of latest update
Type
Change
ID
R0183
Change Category
Change Path
Priority
Urgent
No
Latest Update
11/03/2025 - The proposer has withdrawn the request due to the expected delivery of enquiry data in the same anticipated timescales & the continued pursuance of I0224. The adoption window has closed.
Summary
It has emerged that there are data quality issues relating to the Domestic Premises Indicator (DPI) Data Item, where MPxNs have been recorded as having the wrong DPI. This Change has been raised to identify a mechanism by which this issue can be resolved.
Change Plan
Solution Analysis and Development
In Progress
Start:
11 Jun 2024Due:
20 Sep 2024Completion:
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- C1 - As a Consumer, I want industry data relating to my energy supply to be accurate, so that I do not experience any issues when switching or engaging with other consumer facing industry practices.
- M1 - As a CSS User, I want available DPI data to be accurate, so that when I engage with industry processes that require DPI data, I am confident that I am engaging with the right information. M2 - As the CSS, I want to provide accurate data to CSS Users, so that I am able to facilitate successful industry operations for my Users.
Problem Statement
Inaccurate DPI data available within industry data sources can result in less accuracy within REC processes that utilise this data, and poorer consumer outcomes. DPI data accuracy needs to be improved to ensure that industry processes and Consumers are not impacted.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
maxime.van-eyseren@capgemini.com
SME Role
Lead Assurance Analyst
SME User
vaishnsharma@deloitte.co.uk
Change Proposal Form
R0183 Change Report V3.0 02.12.2024
Company Name
-
Review status
Review required
Schedule 14 - Metering Operations Footnote Review
Date of latest update
Type
Change
ID
R0181
Change Category
Change Path
Priority
Urgent
No
Latest Update
23/08/2024 - This change was successfully implemented as part of the August 2024 Extraordinary REC Release on 23 August 2024.
Summary
The footnotes within Schedule 14 - Metering Operations are not in the correct place, are missing or no longer relevant. This Change Proposal looks to correct issues within the footnotes and move them into the legal text to prevent this from happening when future Change Proposals impacting this schedule are implemented.
Change Plan
Change Proposal Plan and Impact Assessment Report issued
Completed
Start:
06 Jun 2024Due:
18 Jun 2024Completion:
18 Jun 2024Preliminary Change Report issued
Completed
Start:
18 Jun 2024Due:
19 Jun 2024Completion:
19 Jun 2024Consultation issued
Completed
Start:
19 Jun 2024Due:
19 Jun 2024Completion:
19 Jun 2024Consultation Close
Completed
Start:
19 Jun 2024Due:
10 Jul 2024Completion:
10 Jul 2024Final Change Report Issued
Completed
Start:
10 Jul 2024Due:
11 Jul 2024Completion:
11 Jul 2024Responsible Committee Decision
Completed
Start:
11 Jul 2024Due:
19 Jul 2024Completion:
19 Jul 2024Appeal Window Closure
Not Started
Start:
19 Jul 2024Due:
02 Aug 2024Completion:
Impacted Consumers
Impacted REC Documents
Status
Implementation Date
23 August 2024
| Included changes | Affected REC Items | |
|---|---|---|
| R0103 | Central provision of DCC Technical Contacts for requesting test certificates |
|
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed Solution Document
Document title
Metering Operations v4.1 footnote review legal drafting for PCR
Archive
Off
Document title
Metering Operations v4.1 footnote review legal drafting for FCR
Archive
Off
Problem Statement
REC parties are unable to ensure their processes and procedures correctly reflect their obligations as the footnotes within Schedule 14 - Metering Operations are not in the correct place, are missing or no longer relevant.
Stages Selection
R0181 Change Proposal Plan (Approved) 18.06.2024
R0181 Initial Assessment Report (Approved) 18.06.2024
R0181 Preliminary Change Report
Consolidated Consultation Responses
R0181 Final Change Report - approved 22.07.24
Company Name
Code Manager
Review status
Review required