24/7 Emergency Metering Service
Date of latest update
Type
Change
ID
R0053
Change Category
Other Industry Codes impacted
Priority
Urgent
No
Latest Update
01/05/25 - Proposal withdrawn at proposers request.
Summary
This change has been raised to address the issue that Suppliers currently are not required to provide a 24/7 emergency metering service that enables a Consumer to speak to an agent and/or receive a visit from a field operative outside normal business hours when faced with power loss situation relating to a metering issue. This Change Proposal has been raised to assess and consider the options to address this issue.
Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As an Energy Consumer, I want my metering fault to be identified and fixed as soon as possible, so that I am not left in a situation where I have no electricity for an extended period. I want to be able to contact the correct Party to fix my metering fault. I want my personal circumstances to be taken in to account when arranging for a fault to be fixed out of standard working hours.
- As a DNO, where there is a meter fault identified I want to be able to contact the Energy Supplier to rectify this, no matter what day or time this is identified, so that Consumers are not left without power for extended periods, during which time they may require ongoing help, support and communication. As an Energy Supplier, I want to provide my Customers with accurate and relevant Emergency contact information. As an Energy Supplier, I want to be able to respond to meter faults in a timely manner and not leave Consumers without power for an extended period.
- As a MEM, I want to be notified, in a timely manner, of faults that occur on Metering assets I am responsible for, so that I am able to rectify these without undue detriment being experienced by Consumers
Problem Statement
In situations where an Electricity Consumer experiences a loss of power, the DNOs who attend site to investigate and resolve the issues, are unable to do so when there is a meter issue, which is the responsibility of the Energy Supplier and it’s Appointed agents. When an issue occurs out of hours, or when an Energy Supplier does not have an out of hours metering service in operation, Consumers can be left without power for an extended period, this can create a safety or health concern, particularly for vulnerable Consumers or vulnerable members of their household.
Stages Selection
R0053 - Downloadable Change Proposal Form
R0053 - Change Proposal Plan v1.0 (pre-approval) 27/02/2023
R0053 - Initial Assessment Report v1.1 (Pre-Approval) 06.03.23
R0053 - Initial Assessment Report v2.0 (Approved) 07.03.2023
R0053 - Change Proposal Plan v2.0 (Approved) 07.03.2023
Company Name
Electricity North West Limited
Review status
Review required
MHHS Programme Changes required to Central Switching Service
Date of latest update
Type
Change
ID
R0044
Change Category
Other Industry Codes impacted
Urgent
Yes
Latest Update
22/09/25 - This Change Proposal has been implemented as part of the MHHS M8 22 September 2025 REC Release.
Summary
This change has been raised by the Market-wide Half-Hourly Settlement (MHHS) Programme to implement the necessary Retail Energy Code (REC) changes in relation to a new Data Communications Company User Role for the Meter Data Retrieval service (MDR). The new role required by the MHHS Target Operating Model will be established by the Smart Energy Code Modification Proposal, SEC MP162. This REC change will provide the new system interfaces required for sharing the MDR’s Registration Data.
Change Plan
Analysis and Requirements Gathering started
Completed
Start:
29 Apr 2022Due:
05 May 2022Completion:
05 May 2022Present Updated Change Proposal Plan to REC Change Panel
Completed
Start:
05 May 2022Due:
21 Jun 2022Completion:
21 Jun 2022Service Provider Impact Assessment initiated
Completed
Start:
21 Jun 2022Due:
11 Jul 2022Completion:
05 Jul 2022Service Provider Impact Assessment completed
Completed
Start:
11 Jul 2022Due:
15 Aug 2022Completion:
10 Aug 2022Present extended Change Proposal Plan to Change Panel
Completed
Start:
15 Aug 2022Due:
06 Sep 2022Completion:
06 Sep 2022Requirement refinement and validation of Detailed Impact Assessment
Completed
Start:
06 Sep 2022Due:
27 Sep 2022Completion:
27 Sep 2022Provide extended Change Proposal Plan to Change Panel
Completed
Start:
28 Oct 2022Due:
31 Oct 2022Completion:
25 Oct 2022Preliminary Change Report Issued
Completed
Start:
27 Sep 2022Due:
28 Oct 2022Completion:
27 Oct 2022Responsible Committee Review of the Preliminary Change Report
Completed
Start:
31 Oct 2022Due:
01 Nov 2022Completion:
01 Nov 2022Consultation started
Completed
Start:
01 Nov 2022Due:
04 Nov 2022Completion:
03 Nov 2022Consultation ended
Completed
Start:
04 Nov 2022Due:
25 Nov 2022Completion:
25 Nov 2022Final Change Report issued
Completed
Start:
25 Nov 2022Due:
09 Dec 2022Completion:
09 Dec 2022Responsible Committee ex-committee decision
Completed
Start:
09 Dec 2022Due:
13 Dec 2022Completion:
13 Dec 2022Authority Determination
Completed
Start:
13 Dec 2022Due:
02 Feb 2023Completion:
02 Feb 2023Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Date
MHHS Programme Milestone M8 (Code changes delivered)
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As the SMDSP, I want to be able to validate that an SMDR is registered so that I can provide them with access to the Metering Points to which they are registered.
- As a SMDR, I want to be able to access the Metering Points I am registered to so that I can collect settlement data from those meters
- As the CSS Provider, I want the CSS to be able to receive notifications from the Registration Service on the appointment/de-appointment of an SMDR so that I can send the appointment data to the SMDSP. As the CSS Provider, I want the CSS to be able to provide SMDR appointment data to the SMDSP.
Proposed Solution Document
Document title
R0044 - Draft Legal Text
Archive
Off
Document title
R0044 Final Legal Text (Post Consultation)
Archive
Off
Document title
Consultation page
Archive
Off
Document title
Link to EMAR Change Set
Archive
Off
Problem Statement
The MHHS Target Operating Model requires that the appointment data of the Smart Meter Data Retriever (SMDR) is available to the Smart Meter Data Service Provider (SMDSP), so that the SMDSP can provide SMDRs with access to the Smart Meters at Metering Points they are registered to. Currently the new SMDR role and appointment data do not exist in, nor can they be made available from, CSS as this is a new industry operating model.
Stages Selection
SME
SME Role
Lead Technical Analyst
R0044 - Change Proposal form v1.0
MHHSP-BP003A-CSSandDCC Update - v3.0
R0044 Change Proposal Plan v5.0 (Approved)
R0044 Initial Assessment Report v1.0 (Approved)
R0044 - Preliminary Change Report v1.0 (Approved)
R0044 - Consolidated Consultation Responses v1.0
R0044 - Final Change Report v2.0 (Post-Vote)
R0044 - Ofgem Decision
Company Name
MHHS Programme
Review status
Review required
REC V3.0
Date of latest update
Type
Change
ID
R0041
Change Category
Urgent
Yes
Latest Update
_
Summary
_
Change Plan
Legal text baselined
Completed
Start:
10 Apr 2022Due:
13 May 2022Completion:
13 May 2022Final Change Report Issued
Completed
Start:
13 May 2022Due:
20 May 2022Completion:
20 May 2022Responsible Committee Decision
Completed
Start:
20 May 2022Due:
07 Jun 2022Completion:
07 Jun 2022Authority Determination (Original)
Completed
Start:
07 Jun 2022Due:
20 Jun 2022Completion:
17 Jun 2022Authority Determination (revoked and re-issued)
Completed
Start:
20 Jun 2022Due:
29 Jun 2022Completion:
29 Jun 2022Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Date
18 July 2022
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer, I want to be able to successfully switch my Energy Supplier with minimal delay or hassle, so that I can start to receive the service and tariff from my chosen Energy Supplier at the earliest opportunity.
- As the Authority, I want the necessary changes made to the Retail Energy Code to introduce the obligations, processes and provisions for the new switching arrangements, to enable the successful transition to enduring governance and operational arrangements.
- As a REC Party, I want to be clear on the obligations I need to meet and the processes I need to follow post CSS go live, to ensure my organisation is ready for the introduction of the new switching arrangements.
- As a REC Service Provider, I want to be clear on the obligations, processes and service standards that I need to meet, to ensure my organisation is ready for the introduction of the new switching arrangements.
Proposed Solution Document
Document title
REC V3.0 Baselined documents
Archive
Off
Document title
REC v3.0 Baselined documents (REC Portal)
Archive
Off
Problem Statement
Changes are required to the REC, to ensure the appropriate obligations, processes and provisions are defined within the REC at CSS go-live, enabling successful transition to enduring governance and operational arrangements developed as part of Ofgem’s Switching Programme.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
beth.brown@capgemini.com
R0041 - Change Proposal Form
Letter from the Authority to the REC Code Manager - REC V3.0 Authority Change Proposal
R0041 - Change Proposal Plan v1.0 (Approved)
R0041 - Initial Assessment Report v2.0 (Approved)
R0041 - Final Change Report v3.0 (Post-Vote)
R0041 Authority Decision
Company Name
Ofgem
Review status
Review required
Allowing REC accredited MEMs to de-energise and re-energise supply points independent of the Supplier
Date of latest update
Type
Change
ID
R0021
Change Category
Other Industry Codes impacted
Priority
Urgent
No
Latest Update
30/06/2023 - This change was implemented on 30 June 2023 as part of the June 2023 REC Release
Summary
Currently only the Registered Supplier can instruct a Metering Equipment Manager (MEM) to work on their metering asset. There is no ability to request that a single MEM completes work on multiple properties that may have different Electricity Suppliers. This creates barriers to developing solutions for local authorities, private and social housing landlords who are refurbishing premises or to help any premise owner (whether domestic or non-domestic) install new equipment to facilitate Low & Zero Carbon Technology (LZCT) installation such as the retro-fit of Electric Vehicle Charging (EVC) Points to homes and business premises. This Change Proposal will introduce a new role for existing accredited MEMs that will enable them to accept instructions to undertake a limited set of activities at the request of the premise owners without the need to use the Registered Suppliers’ MEMs.
Change Plan
Solution Development
Completed
Start:
09 Dec 2021Due:
03 Feb 2022Completion:
19 Apr 2022Party Impact Assessment Issued
Completed
Start:
03 Feb 2022Due:
22 Apr 2022Completion:
22 Apr 2022Deadline for Alternative Change Proposal Submission
Completed
Start:
22 Apr 2022Due:
27 May 2022Completion:
27 May 2022Preliminary Change Report Issued Interim
Completed
Start:
27 May 2022Due:
27 May 2022Completion:
27 May 2022Consultation Issued
Completed
Start:
27 May 2022Due:
12 Jul 2022Completion:
12 Jul 2022Final Change Report Issued
Completed
Start:
16 Aug 2022Due:
26 Aug 2022Completion:
26 Aug 2022Responsible Committee Decision
Completed
Start:
26 Aug 2022Due:
14 Sep 2022Completion:
14 Sep 2022Preliminary Change Report (Updated) Issued
Completed
Start:
12 Jul 2022Due:
12 Jul 2022Completion:
12 Jul 2022Consultation closure (extended deadline)
Completed
Start:
12 Jul 2022Due:
16 Aug 2022Completion:
16 Aug 2022Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Implementation Date
30 June 2023
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a property owner or occupier I want to be to arrange for the installation of equipment for the use of the occupier, such as fitting an isolator, installing on-site generation equipment or electric vehicle charging points. I want the installer to use a Safe Isolator Provider (SIP) who is authorised to undertake the work at my instruction rather than arrange for this work to be completed through the premises’ Registered Suppliers.
- As a REC Accredited Metering Equipment Manager, I want to be able to work as a SIP and de-energise and re-energise a site on the instruction of the homeowner/landlord, so that equipment – such as an isolator, on-site generation or electric vehicle charging points can be fitted without the need to co-ordinate the work with the Registered Suppliers’ MEMs. As a Distribution Network Operator, I want to be assured that the work is only completed by a SIP that has the necessary skills and REC accreditation and has the appropriate permissions to de-energise and re-energise the supply and doesn’t introduce any additional risk to the Distribution Network.
- As the Registered Supplier, I want to know what steps the SIP who attends the site and finds the site in an unsafe situation to re-energise, will take so that my customer is not left off-supply unnecessarily. As the Registered Supplier, I want to be alerted if the SIP finds any evidence of meter tampering at the premises.
Proposed Solution Document
Document title
R0021 - Final Approved legal text
Archive
Off
Document title
R0021 - Proposed new Market Message v1.0
Archive
Off
Document title
R0021 - Draft Legal Text
Archive
Off
Document title
R0021 - Webinar 2 March 2023 - Draft Q & A Responses v0.3
Archive
Off
Problem Statement
It is difficult for landlords of local authority, social housing developments or private landlords of homes and businesses to co-ordinate the refurbishment of properties where they need the electricity supply to be de-energised to allow work being completed and the supply re-energised. Currently the landlord needs to liaise with the Electricity Supplier of each premise independently to arrange for the appointed MEM to attend and de-energise each supply point and then re-energise the site when the work is completed, as currently only the Registered Supplier’s appointed MEM or the DNO is permitted to undertake the work.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
beth.brown@capgemini.com
R0021 - Change Proposal Plan v2.0 (Approved)
R0021 - Party IA Consolidated Responses
R0021 - Initial Assessment Report v1.0 (Approved)
R0021 - FAQs following Impact Assessment
R0021 - Preliminary Change Report v2.0 (Approved)
NAPIT Survey Results
R0021 - Consultation Non-confidential Consolidated Responses
R0021 - Final Change Report (Post-Vote)
R0021 Authority Decision
Company Name
-
Review status
Review required
Remote communication obligations for electricity Advanced Meters
Date of latest update
Type
Change
ID
R0015
Change Category
Priority
Urgent
No
Latest Update
30/06/2023 - This change was implemented on 30 June 2023 as part of the June 2023 REC Release
Summary
This Proposal seeks to introduce an explicit obligation under the REC regarding the provision of active remote communications for electricity Advanced Meters. This supports an effective transition for the Advanced Meter segment, ahead of the Market-wide Half Hourly Settlement (MHHS) Programme migration deadlines.
Change Plan
Initial Assessment Report published
Completed
Start:
17 Nov 2021Due:
21 Dec 2021Completion:
21 Dec 2021Analysis and Solution development activity
Completed
Start:
21 Dec 2021Due:
27 Feb 2022Completion:
25 Feb 2022Party Impact Assessment completion
Completed
Start:
27 Feb 2022Due:
21 Mar 2022Completion:
21 Mar 2022Preliminary Change Report issued
Completed
Start:
07 Apr 2022Due:
27 May 2022Completion:
27 May 2022Consultation starts
Completed
Start:
27 May 2022Due:
10 Jun 2022Completion:
10 Jun 2022Consultation ends
Completed
Start:
10 Jun 2022Due:
01 Jul 2022Completion:
01 Jul 2022Final Change Report issued
Completed
Start:
01 Jul 2022Due:
29 Jul 2022Completion:
28 Jul 2022Metering Expert Panel decision
Completed
Start:
29 Jul 2022Due:
10 Aug 2022Completion:
10 Aug 2022Service Provider Impact Assessment issued
Completed
Start:
21 Mar 2022Due:
07 Apr 2022Completion:
07 Apr 2022Send back solution refinement completed
Completed
Start:
10 Aug 2022Due:
13 Jan 2023Completion:
13 Jan 2023Consultation issued
Completed
Start:
13 Jan 2023Due:
20 Jan 2023Completion:
20 Jan 2023Update provided to Change Panel
Completed
Start:
20 Jan 2023Due:
07 Feb 2023Completion:
07 Feb 2023Final Change Report issued
Completed
Start:
07 Feb 2023Due:
14 Feb 2023Completion:
14 Feb 2023Responsible Committee decision
Completed
Start:
14 Feb 2023Due:
21 Feb 2023Completion:
21 Feb 2023Authority Determination requested
Completed
Start:
21 Feb 2023Due:
28 Feb 2023Completion:
24 Mar 2023Impacted Consumers
Impacted REC Documents
Impacted REC Parties and Market Participants
Status
Implementation Date
30 June 2023
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As an electricity consumer with an Advanced Meter, I want my usage data to be accessed remotely from my meter, to reduce the need for on-site visits and ensure that I receive timely and accurate bills.
- As the Market-wide Half Hourly Settlement (MHHS) Programme I want to see an effective, early migration of NHH settled Advanced Meters to HH settled, to reduce the risk of missed migration deadlines and ensuring sufficient time to resolve ‘problem’ sites ahead of the MHHS migration deadline.
- As an Energy Supplier I want to obtain usage remotely, reducing the need for on-site metering reading activity, enabling me to settle and bill accurately. As a Metering Equipment Manager (MEM), I need to understand any changes to obligations that may impact my business, so I can engage in the change process and plan any required changes to my systems, processes and organisation.
Proposed Solution Document
Document title
R0015 - Draft Legal Text FCR
Archive
Off
Document title
R0015 Send Back - Draft Legal Text
Archive
Off
Document title
R0015 Send Back - Final Legal Text
Archive
Off
Document title
Link to EMAR Change Set
Archive
Off
Problem Statement
The Balancing and Settlement Code (BSC) is seeking to mandate the Half-Hourly Settlement of Advanced Meters ahead of the transition to Market-wide Half Hourly Settlement. In order to support this transition, these meters will need to support remote communications to allow half hourly consumption data to be collected. There is currently no explicit requirement for Energy Suppliers and/or Metering Equipment Managers to ensure these meters have working remote communications, which could impact the successful migration of these meters to the new arrangements.
Stages Selection
SME
SME Role
Lead Technical Analyst
R0015 - Change Proposal Plan v4.0 (Approved)
R0015 - Initial Assessment Report v2.0 (Approved)
R0015 - Consolidated IA Responses
R0015 - Preliminary Change Report v2.0 (Approved)
R0015 - Consolidated Consultation Responses
R0015 - Ofgem Send Back Final
R0015 - Send Back Preliminary Change Report v3.0
R0015 Send Back Consolidated Responses PUBLIC v1.0
R0015 - Send Back Final Change Report v3.0 (Post-Vote) 21.02.2023
R0015 - Authority Decision 24.03.2023
Company Name
Association of Meter Operators
Review status
Review required
Housekeeping amendments to REC V2
Date of latest update
Type
Change
ID
R0012
Change Category
Other Industry Codes impacted
Change Path
Priority
Urgent
No
Latest Update
_
Summary
_
Change Plan
Initial Assessment Report published
Completed
Start:
04 Oct 2021Due:
12 Oct 2021Completion:
12 Oct 2021Change Panel review
Completed
Start:
12 Oct 2021Due:
19 Oct 2021Completion:
19 Oct 2021Preliminary Change Report issued
Completed
Start:
19 Oct 2021Due:
22 Oct 2021Completion:
22 Oct 2021Change Panel review
Completed
Start:
22 Oct 2021Due:
16 Nov 2021Completion:
16 Nov 2021Consultation starts
Completed
Start:
16 Nov 2021Due:
17 Nov 2021Completion:
17 Nov 2021Consultation ends
Completed
Start:
17 Nov 2021Due:
08 Dec 2021Completion:
08 Dec 2021Final Change Report issued
Completed
Start:
08 Dec 2021Due:
10 Dec 2021Completion:
10 Dec 2021Change Panel decision
Completed
Start:
10 Dec 2021Due:
21 Dec 2021Completion:
21 Dec 2021Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Date
31 January 2022
Implementation Status
Date Raised
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As an Energy Consumer, I need Energy Companies to operate consistent processes, to ensure my energy supply is managed efficiently and to retain my trust in the functioning of the energy market.
- As a REC Party, I need the REC to provide a consistent baseline, so I can operate in an interoperable way with other Market Participants.
Proposed Solution Document
Document title
Legal Text (Tracked Changes)
Archive
Off
Document title
Link to Change Set (Clean)
Archive
Off
Problem Statement
The implementation of REC V2, as part of the Retail Code Consolidation SCR, was due to consolidate the existing provisions in other codes into the REC on a like-for-like basis. The Code Manager has identified that there were changes made to previous codes that weren’t reflected in the REC V2 drafting that was implemented. This means that the current processes being operated by industry parties are not reflected in the REC. REC Party's and Service Providers rely on the REC to provide a consistent baseline to ensure the industry operate in an effective and interoperable way. There are currently inconsistencies between the drafting of the REC, and the processes operated by REC Party's and Service Providers, which could cause issues in the effective operation and assurance of the retail energy market.
Stages Selection
R0012 - Change Proposal Plan v1.0 (Approved)
R0012 - Initial Assessment Report v1.0 (Approved)
R0012 - Preliminary Change Report v1.0
R0012 - Preliminary Change Report v2.0 (Approved)
R0012 - Final Change Report v1.0 (Pre-Vote)
R0012 - Final Change Report v2.0 (Post-Vote)
Company Name
REC Code Manager
Review status
Review required
Missing Meter Technical Details
Date of latest update
Type
Change
ID
R0006
Change Category
Change Path
Priority
Urgent
No
Latest Update
08/07/2024 - R0006 has been withdrawn as the issue has been addressed under R0121 - SDEP Review Improvements - Process Types.
Summary
When a Switch occurs, with a concurrent change of Metering Equipment Manager (MEM), and the Meter Technical Details (MTD) are not received by the Gaining Supplier’s MEM, they are unable to provide them to the Gaining Supplier. Lack of MTDS can impact Consumers, Suppliers, and other industry Parties. The Change Proposer has highlighted that there is currently no defined escalation process available to Suppliers, enabling them to chase for missing MTDs following a Switch.
Change Plan
Initial Assessment Report published
Completed
Start:
08 Sep 2021Due:
12 Oct 2021Completion:
12 Oct 2021Change Panel review
Completed
Start:
12 Oct 2021Due:
19 Oct 2021Completion:
19 Oct 2021Updated Change Proposal Plan presented to Change Panel
Completed
Start:
19 Oct 2021Due:
04 Oct 2022Completion:
04 Oct 2022Solution Development
Completed
Start:
04 Oct 2022Due:
05 Oct 2022Completion:
08 Jan 2023Updated plan Presented to Change Panel
Completed
Start:
05 Oct 2022Due:
06 Dec 2022Completion:
06 Dec 2022Service Provider Impact Assessment
Missing Meter Technical Details > Change Plan
Start:
06 Dec 2022Due:
09 Jan 2023Completion:
Party Impact Assessment
Completed
Start:
09 Jan 2023Due:
03 Feb 2023Completion:
24 Feb 2023Preliminary Change Report Issued
Missing Meter Technical Details > Change Plan
Start:
03 Feb 2023Due:
28 Apr 2023Completion:
Responsible Committee Review
Missing Meter Technical Details > Change Plan
Start:
28 Apr 2023Due:
10 May 2023Completion:
Consultation Issued
Missing Meter Technical Details > Change Plan
Start:
10 May 2023Due:
12 May 2023Completion:
Final Change Report Issued
Missing Meter Technical Details > Change Plan
Start:
12 May 2023Due:
30 Jun 2023Completion:
Responsible Committee Decision
Missing Meter Technical Details > Change Plan
Start:
30 Jun 2023Due:
12 Jul 2023Completion:
Impacted Consumers
Impacted REC Documents
Impacted REC Services
Impacted REC Parties and Market Participants
Status
Implementation Status
Date Raised
Fuel
REC Decision Maker
Date of Update to Priority
Solution Development
Proposed solution summary
- As a Consumer: I want my new Supplier to set up my account in a timely manner, ensuring that I receive timely and accurate bills. I want to my meter to be read regularly to ensure I receive accurate bills I want to receive my final invoice from my old Supplier in a timely manner
- As a Losing Supplier I want to agree a closing meter reading to allow me to produce a final invoice and collect any outstanding payments
- As a Gaining Supplier I want to set up the energy account correctly for the consumer, receive an opening reading and produce a timely first invoice As a Gaining Supplier’s MEM I want to receive the MTD to enable me to update my data and trigger the necessary Market Messages to the new Supplier, new DC and DNO As a new Data Collector I want to receive the MTD to enable me to set up the correct meter reading schedule and collect meter readings.
Proposed Solution Document
Document title
R0006 - Solution Document v1.0
Archive
Off
Problem Statement
On a CoS the new MEM and Supplier need to receive the MTDs from the previous MEM to complete the setup of the customer’s account and billing records. Where MTD are not sent there is no dispute or escalation process to resolve this. This prevents the new Supplier from setting up the customer’s account and issuing a timely and accurate bill.
Stages Selection
SME
SME Role
Lead Technical Analyst
SME User
beth.brown@capgemini.com
R0006 - Change Proposal Plan v4.0 (Approved)
R0006 - Initial Assessment Report v1.0 (Approved)
Company Name
ScottishPower
Review status
Review required